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The Process & Compliance Manager role is critical in reviewing and managing compliance across multiple geographic regions including UAE, Oman, Qatar, and Egypt. The position entails ensuring all contractual and operational controls are formalized to mitigate risks, safeguard assets, and promote operational efficiency. The manager is responsible for implementing business ethics and monitoring loss prevention activities. Collaboration with various departments such as Legal, Finance, and Expansion teams is essential to advise on contractual risks and secure necessary regulatory approvals. Success in the role is measured by effective compliance with group policies, timely audits, and successful implementation of SOPs and business ethics procedures.
Job Responsibility:
Review contractual obligations to ensure compliance with Group Policies across UAE, Oman, Qatar, and Egypt
Assist in formalizing and implementing operational and financial controls for business units across all geographies to mitigate risks and improve operational efficiency
Manage and implement business ethics-related policies such as anti-corruption, anti-money laundering, and sanctions screening
Review new processes and training materials for risk aversion
Implement and oversee monitoring activities for loss prevention
Draft and review terms and conditions for promotional activities and liaise with Legal Counsel for regulatory permits
Assist Head of Finance/GM on additional tasks as assigned
Review contracts based on Group Procurement Policy, ensuring they meet franchise requirements
Coordinate with Group Legal for commerciality and risk in contracts
Review 3rd party suppliers for IWAY compliance with the compliance team
Secure necessary approvals for contracts and policy compliance
Maintain a directory of approved company contracts
Coordinate with Group Tax on filing reportable contracts within timelines
Review, maintain, and implement business ethics policies and procedures including anti-corruption, anti-money laundering, and conflict of interest policies
Ensure implementation of processes related to business ethics
Support internal audits coordination including entry and exit meetings
Handle audit requirements timely
Support SOP analysis and suggest operational guideline changes
Implement improvements in processes for operational efficiency
Ensure alignment of promotional activities with SOPs
Identify areas needing new SOPs creation
Coordinate projects and conduct meetings
Test and walk through project scopes
Communicate effectively with stakeholders
Review Agreements for Lease and collaborate with Expansion, Finance, and Legal teams
Advise on potential risks in new store agreements
Coordinate agreement finalization with landlords
Ensure timely sign-off of agreements
Enhance SOPs based on audit findings and internal investigations
Engage in monitoring and follow-up closure of investigations
Conduct internal investigations as needed
Requirements:
Post Graduate Bachelor of Laws
Compliance certificate preferred
3-5 years of experience in contract reviews, process compliance, or audit, preferably in retail
Legal knowledge, specifically in contracts
Strong understanding of legal and regulatory compliance standards
Excellent analytical and problem-solving capabilities
Proficiency in MS Office Suite for documentation and presentations
Effective communication and interpersonal skills for stakeholder collaboration