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Process & Comm Training Specialist

India, Chennai · Job Posted June 29, 2026
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Job Responsibility

  • Training and Training related activities & deliverables
  • Training – Conduct / handle new hire Training, Process Training, Refresher Training and Compliance training
  • Training-related activities & deliverables
  • Manage domain, process, compliance and refreshers training programs (as applicable).
  • Conduct Training Needs Analysis (TNA), create Training plans / Training schedules and ensure adherence to training plans / schedule.
  • Develop/manage content (SOPs and training materials) as per NTT standards.
  • Evaluate impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
  • Report training progress and training dashboards to management.

Requirements

  • Minimum 5+ year(s) of experience in BPO – International Banking domain and process training (Experience in UK banking domain would be an added advantage).
  • Minimum 2+ years of hands-on experience & good knowledge of banking processes like - KYC – Know Your (Banking) Customer, AML – Anti-Money Laundering, Banking Customer Due Diligence, Onboarding of Banking customer, Periodic Review of existing banking customers, Transaction Monitoring, Financial crimes.
  • Minimum 2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in BPO.
  • Experience in transitioning banking processes from on-shore to off-shore would be an added advantage.
  • Grammatically good verbal & written English communication skills.
  • Experience in client / customer interactions.
  • Experience in doing presentations to internal leaders and external clients, customers.

Nice to have

  • Experience in UK banking domain would be an added advantage.
  • Experience in transitioning banking processes from on-shore to off-shore would be an added advantage.

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