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Training and Training related activities & deliverables
Training – Conduct / handle new hire Training, Process Training, Refresher Training and Compliance training
Training-related activities & deliverables
Manage domain, process, compliance and refreshers training programs (as applicable).
Conduct Training Needs Analysis (TNA), create Training plans / Training schedules and ensure adherence to training plans / schedule.
Develop/manage content (SOPs and training materials) as per NTT standards.
Evaluate impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
Report training progress and training dashboards to management.
Requirements
Minimum 5+ year(s) of experience in BPO – International Banking domain and process training (Experience in UK banking domain would be an added advantage).
Minimum 2+ years of hands-on experience & good knowledge of banking processes like - KYC – Know Your (Banking) Customer, AML – Anti-Money Laundering, Banking Customer Due Diligence, Onboarding of Banking customer, Periodic Review of existing banking customers, Transaction Monitoring, Financial crimes.
Minimum 2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in BPO.
Experience in transitioning banking processes from on-shore to off-shore would be an added advantage.
Grammatically good verbal & written English communication skills.
Experience in client / customer interactions.
Experience in doing presentations to internal leaders and external clients, customers.
Nice to have
Experience in UK banking domain would be an added advantage.
Experience in transitioning banking processes from on-shore to off-shore would be an added advantage.