Process & Comm Training Analyst Job at NTT DATA (Quezon City)

Process & Comm Training Analyst

We are looking for a positive and professional Training Facilitator to join our ...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills in both official languages (English/French), verbal and written required
1-2 years operational and customer service experience within a Contact Centre is considered an asset
Flexibility to prepare for and conduct training sessions as scheduled or as necessitated by operational requirements including but not limited to: (day shift – 7am – 3 pm
9am – 5 pm and/or evening shift 3:00 pm – 11:00 pm)
Strong organizational skills and time management skills
Passionate customer orientation
Natural solutions orientation
Experience providing feedback in a supportive manner
Ability to identify performance trends and put a customized action plan in place
Take initiative to rectify problems in the training environment & see through to resolution

Job Responsibility

Preparation for delivery of training including systems, facilities, course materials and welcome emails to class participants
Uses adult learning principles to conduct in-class technical and/or soft skills training for new and existing employees
Adheres to processes and methodologies to fulfill delivery and report on the delivery of scheduled training curriculum and related activities aligned with operational strategies and goals
Completion of all mandatory privacy, security, and fraud training
Uses standardized evaluations to assess training impact/effectiveness and provides results and suggestions to key stakeholders in Operations, Recruitment and Training Design
Provides support and coaching to new trainees in the classroom, and as they transition into production, to ensure that learners are adequately skilled and supported to meet their key performance goals
Identifies unique challenges of some learners and creates supportive plans to address
Coaches’ learners on early performance so that they meet transition performance benchmarks

Fulltime

Bpo Process & Comm Training Senior Analyst

We are currently seeking a BPO Process & Comm Training Senior Analyst to join ou...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Overall 5+ year(s) of experience in BPO- US or Canadian Healthcare domain (Payer/Health Plan preferred) and process training
3+ year(s) of experience in the US or Canadian Healthcare (Payer/Health Plan preferred) that require an understanding of basic healthcare concepts and process
2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in US or Canadian Healthcare (Payer/Health Plan preferred) domain

Job Responsibility

Conducting/managing domain, process, compliance and refreshers training programs (as applicable)
Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars
Developing/managing content (SOPs and training materials) as per NTT/client standards
Evaluating impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance)
Reporting training progress and training dashboards to management

Fulltime

Analyst - Administrative Assistance

Key Responsibilities: A) Learning, Study & Programme Administration; B) Administ...

Location

Philippines , Taguig, Metro Manila

Salary:

Not provided

Willis Towers Watson

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a relevant field or equivalent work experience
Significant experience in administrative or operations roles (HR/L&D/Talent Operations or professional services desirable)
Proven ability to work independently with minimal supervision
manage multiple priorities and deadlines
Strong attention to detail
confidence handling financial, learning, and people data
Advanced proficiency with Microsoft Office, especially Excel, PowerPoint, and Outlook
comfortable with collaboration platforms and office systems
Excellent written and verbal communication skills
professional correspondence and document quality

Job Responsibility

Own end‑to‑end administration of learning, development, and study activity in line with agreed policies and processes
Process study requests accurately and maintain complete, up‑to‑date study records
maintain L&D records (e.g., training attendance/mentoring)
Process internal psychometric reporting requests per defined processes and timelines
Coordinate logistics for training programmes (virtual/in‑person rooms, joining instructions) and check in to sessions as needed
provide basic tech support
Coordinate with external training providers, ensuring clear communication and follow‑up
Manage calendars, meeting logistics, and meeting materials for assigned stakeholders or executives (agenda, peripherals, scheduling/declining)
Plan travel (itineraries, key contacts, agendas) and host incoming guests (room reservations, access, visit requirements)
Lead or support function‑related events

Fulltime

Wrap Line Crew Member

The primary purpose of this position is to safely provide glued inventory for us...

Location

United States , Stokesdale

Salary:

18.65 USD / Hour

Owens Corning

Expiration Date

Until further notice

Requirements

9th grade completion and be at least 18 Years Old
Good hand-eye coordination
Able to communicate clear and concisely
Able to read a tape measure
Self-motivated, work with limited supervision while following verbal, written instructions
Assist in all preventative maintenance

Job Responsibility

Safely provide glued inventory for usable products and proper training of crew
Observe safety rules
Learn working knowledge of inventory
Inspect stock prior to being fed into prep molder
Keep reject lumber neatly stacked
Band material to be offloaded in a timely manner
Safely achieve increased quality and production as training period progresses
Responsible for achieving quality and production
Keep the workstation clean including Infeed, Outfeed, Prep Area, and Glue Application area
Required knowledge includes: Proper mixing of glue and catalyst, Proper orientation of material at both in feed and the matching area prior to wrapping application, Grading for proper squeeze out and proper stacking orientation, Daily and weekly cleaning procedures for glue applicator and tanks

What we offer

Competitive compensation
insurance (medical/dental/vision/life/disability/supplemental offerings)
401k
liberal paid time off (vacation, personal floating and standard holidays)
Employee Assistance Services
Stock Purchase Program

Fulltime

Multi-Craft Specialist

The purpose of this job is to perform all equipment and facilities related elect...

Location

United States , Atlanta

Salary:

Not provided

Owens Corning

Expiration Date

Until further notice

Requirements

Provide verifiable and sustained authorization to work in the United States
Basic Computer Skills
Electrical
Basic PLC
Hydraulic
Pneumatics
Basic Blueprint & Schematic reading
Proficient in SAP PM Module
Basic Welding
Able to think under pressure and make quick decisions

Job Responsibility

Specify, order or otherwise procure the necessary materials and equipment to be utilized on various jobs
Participates in electrical , mechanical, PLC, computer, alignment, vibration analysis, etc. for all maintenance crafts
Assist with training other craft employees
Performs any type of electric arc and acetylene welding and cutting assignments using generally accepted welding and cutting procedures (includes soldering, brazing, inert gas welding, etc.)
Must be proficient in the safe use of all machine shop equipment, hand tools, power tools and precision instruments
Perform regular fire and safety inspection and issues reports
Circuit or logic modifications
Transformers, medium voltage motor starters, motor control center (MCC) structures (main breaker & bus), interlocked armour cables, large circuit breakers main disconnects, furnace power regulators, furnace firing transformers, 480/277 volt lighting distribution panels, etc.
Conduit, wiring, or electrical equipment installation – (except for replacement of damaged flexible conduit and re-securing conduit mountings)
Repair, replacement, checkout, or troubleshooting of Burner control systems including ANY system requiring flame safety supervisory controls such as asphalt booster heater, HVAC boiler, oven zone burners, incinerator burners, large Hartzell heaters

Fulltime

Workforce Management Analyst

This contract to hire opportunity is ideal for someone who can turn complex busi...

Location

United States , Minnetonka

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field or equivalent relevant experience
At least 5 years of relevant experience in workforce management, forecasting, capacity planning, or operational analysis
Advanced Microsoft Excel skills with the ability to work confidently with complex data sets, models, and calculations
Strong quantitative and analytical skills, including experience identifying root causes behind operational performance issues
Ability to create scenario analyses and explain planning assumptions and tradeoffs to business partners and management
Experience using workforce management systems such as Verint or similar platforms
Ability to manage multiple priorities, meet deadlines, and communicate effectively across all levels of the organization

Job Responsibility

Create workload projections by analyzing historical patterns, business drivers, and anticipated changes that may affect demand
Develop staffing and capacity plans that balance service expectations, productivity assumptions, and budget considerations for assigned business areas
Maintain and refine workforce planning models by validating inputs, adjusting assumptions, and reconciling forecast outputs against operational results
Evaluate performance gaps through detailed analysis and identify the factors influencing misses to targets or service levels
Build scenario models that help business partners understand operational tradeoffs, resource impacts, and planning options
Present forecast rationale, planning assumptions, and analytical findings in a clear manner to leaders and cross-functional stakeholders
Use workforce management platforms and reporting tools to monitor trends, support planning activities, and improve decision-making
Collaborate with onsite and hybrid teams to support workforce strategies across functions beyond a traditional call center environment, including enrollment, billing, reconciliation, and appeals and grievances

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Bell Attendant (Seasonal)

The Four Seasons Chicago is looking for a passionate Bell Attendant who can offe...

Location

United States of America , Chicago

Salary:

15.33 - 16.83 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Previous guest services experience preferably in a luxury resort/hotel
Ability to lift up to 100 lbs and push a cart up to 200 lbs
Ability to work in warm temperatures outdoors
Team player with attitude of ready and willing to help where and when needed around the resort
Candidates must have valid work authorization for the U.S.

Job Responsibility

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Greet guests and escorts them to their rooms
Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive
Maintains Proper records of deliveries and pickups
Greets all guests passing through lobby an offers them assistance
Performs shoeshine service
picking up shoes from guest room, cleaning and polishing them and returning them to the guest
Performs errands for guests and the hotel that may require local travel off of the hotel property
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell staff and Valet staff and complies with Job descriptions of both area

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Travel discounts at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you elevate your craft
Inclusive and diverse employee engagement & recognition events all year-round
plus gratuities

Fulltime

Guest Experience Agent

Location

United States of America , Philadelphia

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Strong attention to detail and organizational skills
Excellent communication and interpersonal abilities
Passion for delivering exceptional guest service
Ability to manage multiple priorities in a fast-paced environment
Collaborative mindset with strong team player skills
Experience in hospitality or luxury service environments is an asset
Candidates must have valid work authorization for the U.S.

Job Responsibility

Respond to guest requests with professionalism, accuracy, and a personalized approach
Handle guest interactions, resolve concerns, and accommodate special requests whenever possible
Prepare for guest arrivals by reviewing preferences, coordinating with departments, and ensuring rooms meet the highest standards
Create memorable and personalized guest experiences, including VIP amenities and special occasion touches
Maintain and update guest profiles using hotel systems to ensure accurate tracking of preferences and requests
Collaborate with Housekeeping, Front Desk, Concierge, and other teams to ensure seamless guest experiences
Communicate with guests prior to arrival to arrange transportation, dining, and special services
Welcome and engage guests upon arrival, including supporting curbside check-ins and lobby interactions

What we offer

Competitive salary and comprehensive benefits package
Opportunities for career growth and development
Complimentary employee meals
Uniform dry cleaning
Employee recognition and engagement programs
Access to global Four Seasons travel opportunities
Discounted
Medical, Dental, and Vision coverage
Parking and Septa access
City Fitness membership

Fulltime

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Process & Comm Training Analyst

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