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We’re seeking a highly motivated, hands-on Process Automation & Integration Engineer to lead the design and implementation of automation solutions that streamline operations, reduce manual work, and improve how systems and teams connect. This role sits at the intersection of technology, process design, and healthcare delivery. You'll work closely with stakeholders across departments, from patient-facing teams to operational staff, to analyze workflows, identify inefficiencies, and drive process redesign using systems thinking and automation strategy. From there, you’ll implement solutions that integrate systems, orchestrate logic, and move data efficiently and securely. You’ll be expected to map processes, design target state workflows and solutions, write code, build automation that reduces friction and enhances both clinical and operational experience. You’ll also play a key role in helping us explore and adopt intelligent and agentic automation where it brings meaningful value. This role requires strong business process design capabilities, excellent technical skills (Python, APIs, data handling), and the ability to collaborate cross-functionally to turn business needs into scalable, reliable automation solutions in a healthcare context.
Job Responsibility:
Partner with stakeholders across departments to understand, map, and document existing workflows
Analyze workflows across clinical care, patient services, and administrative operations to identify opportunities for optimization and automation
Apply design thinking principles to develop user-centered automation workflows
Use systems thinking to consider inter-dependencies and identify systemic solutions
Lead process redesign efforts to optimize and prepare for automation
Create clear solution documentation using tools like BPMN, journey maps, and user stories
Design and implement scalable automation workflows using platforms such as PowerAutomate
Write code and scripts (Python, JavaScript, PowerShell, etc) to support logic and integrations
Develop and maintain system integrations via REST APIs, webhooks, and ETL pipelines
Own the full automation lifecycle: build, test, deploy, monitor, and improve
Ensure solutions are secure, scalable, maintainable, and performance optimized
Work with both structured and unstructured data to support automation outcomes
Design and implement lightweight ETL processes and automated data pipelines
Ensure data accuracy, transformation, and compliance, including HIPAA where applicable
Collaborate with infrastructure and data teams to align with enterprise standards
Troubleshoot integration and data flow issues, building resilient, long-term solutions
Identify opportunities for AI-assisted automation (e.g., LLMs, decision engines)
Contribute to pilots and proof-of-concepts for intelligent or agentic automation use cases
Support the evolution of the organization’s automation roadmap toward AI enhanced solutions
Translate technical concepts for non-technical audiences and stakeholders
Work collaboratively with IT, operations, and business users through the automation lifecycle
Provide documentation, training, and support for end-users of automation solutions
Oversee project delivery, timelines, and stakeholder communications
Serve as a subject matter expert in automation, integration, and business process optimization
Provide strategic input into automation standards, best practices, and emerging technologies
Establish standards, templates, governance frameworks, and quality checks to ensure consistent, scalable automation across the organization
Contribute to roadmap planning and organizational maturity in automation and integration strategy
Champion a culture of safe, scalable, and sustainable automation practices
Requirements:
4–6 years of experience in automation, integration, or business process engineering
Proven track record in business process design and systems thinking
Proficient in process mapping/documentation tools (e.g., Microsoft Visio, Lucidchart, or similar)
Hands-on experience with automation platforms like Power Automate, Make, or Zapier
Proficiency in scripting or programming languages (e.g., Python, JavaScript, PowerShell)
Experience with system integrations, APIs, data workflows, and error handling
Strong skills in data pipeline design, ETL development, and secure data management
Ability to analyze complex requirements and translate them into scalable solutions
Excellent communication and collaboration skills with cross-functional teams
Highly detail-oriented, results-driven, and committed to continuous learning
Comfortable managing multiple projects in a fast-paced environment
Nice to have:
Familiarity with intelligent automation technologies (e.g., OCR, NLP, LLMs, AI agents)
Experience working in healthcare or other regulated industries
Exposure to low-code/no-code platforms, BPM tools, or digital transformation frameworks
Experience with data visualization or lightweight analytics (e.g., Power BI, SQL)
Understanding of clinical workflows or patient-centered process optimization
Familiarity with healthcare compliance and data protection standards (e.g., HIPAA)
What we offer:
Paid Time Off, Medical, Dental and Vision plans, Retirement plans
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