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Process Associate – Quality Assurance

Sri Lanka, Colombo · Job Posted February 19, 2026
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Job Description

Infomate is a fully owned subsidiary of John Keells Holdings, a pioneer in shared services and a leading Business Process Management Company offering Finance & Accounting, Back Office, Customer Support, HRO and Payroll services in both local and global context. Join our team for an exciting opportunity and reach greater heights.

Job Responsibility

  • Perform regular quality checks on processed transactions to ensure accuracy, completeness, and timeliness
  • Select appropriate samples of transactions for auditing based on defined sampling techniques
  • Prepare daily, weekly, and monthly KPI reports and dashboards
  • Conduct regular audits to identify errors, process deviations, and compliance issues
  • Work closely with operation teams to ensure quality objectives are met and resolve issues liaising with the team members

Requirements

  • 6+ months of relevant experience in Internal Audit or Financial Quality Assurance
  • Prior experience in the BPO industry will be an added advantage
  • Following or completed a relevant degree program or professional qualification in CIMA / ACCA / AAT/ CA
  • Good knowledge and experience in MS Excel
  • Strong verbal and written communication skills, Leadership and Interpersonal Skills

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