Process Associate – Customer Support Job at InfoMate (Colombo)

Senior Associate Corporate Services Customer Support

In this vital role you will be the second line of support after AI-assisted self...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree with 3+ years in a customer-facing role
Experience supporting corporate services (including Travel, Expense, Meetings Management, etc.) preferred
Customer service oriented and ability to demonstrate empathy
Experience working with ServiceNow and SAP Concur
Ability to respond quickly and thoughtfully to questions and concerns
Familiarity with industries practicing GxP or other highly regulated industries
Basic knowledge of Travel and Expense management tools and processes
Clear and concise communication skills
Time management and ability to prioritize tasks
Strong customer service mindset

Job Responsibility

Handle incoming queries via ServiceNow related to corporate services
Troubleshoot Travel, Expense and general corporate services operations issues
Maintain logs of common issues and their resolutions
Bring up complex cases to relevant internal collaborators
Update AI assistant and knowledge articles based on frequently asked questions and their answers

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Client Support Associate

As a Client Support Associate, your mission is to serve as the voice of Pomelo C...

Location

United States

Salary:

70000.00 - 90000.00 USD / Year

Pomelo Care

Expiration Date

Until further notice

Requirements

3+ years of experience providing customer or client support, ideally within a high-growth startup, healthcare, or technology environment
Proficiency with Zendesk (or a similar help desk platform) for ticket management, macro creation, and reporting
A proven track record of maintaining high customer satisfaction (CSAT/NPS) scores and managing a fast-paced queue
Exceptional written and verbal communication skills with a meticulous attention to detail
An independent and critical thinker who is comfortable operating in an environment where processes are constantly being optimized and defined
Proficiency in leveraging data (e.g., ticket volume, resolution time) to drive process improvements

Job Responsibility

Deliver high-quality support: Provide empathetic, timely, and resolutions-focused client support to our clients across all communication channels (email, chat, phone)
Timely situation resolution: Troubleshoot complex client issues through both independent and cross-functional problem-solving to deliver high-quality responses within a timely manner
Template and documentation development: Create, refine, and maintain a library of support templates, internal knowledge base articles, and client-facing FAQs to improve response time and streamline knowledge dissemination
Scaling support operations: Proactively identify, standardize, and automate support processes to drive efficiency and deliver great client outcomes at scale
Leverage technology to drive efficiency: Use platforms, like Zendesk, to manage the ticket lifecycle from intake to resolution, ensuring accurate logging and reporting of all client interactions
Collaboration: Work closely with Operations and Clinical teams to communicate client feedback, reproduce bugs, and advocate for user needs

What we offer

Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

Partnership Support Associate

Ethos is looking for a Customer Support Associate who thrives on helping custome...

Location

India , Bangalore

Salary:

Not provided

Ethos

Expiration Date

Until further notice

Requirements

1-2 years experience in customer support, customer success, operations, or related role
Experience in life insurance or related industry a plus, but not required
Bachelor’s degree preferred
Proficiency working with Salesforce or equivalent support/help desk software
Strong intellectual curiosity and drive to solve problems
Excellent time management and prioritization necessary to balance all responsibilities
Can adapt to changes quickly
Adaptable to change and ability to change tasks quickly with maintaining attention to detail
Excellent phone presence and written communications skills
Ability to work independently as well as collaborate with various departments

Job Responsibility

Provide excellent customer service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating to all Ethos products
Develop strong understanding and knowledge of Ethos products and processes in order to support customers and act as a resource for internal stakeholders
Identify customer needs and process requests efficiently and effectively within defined service levels
Build rapport and gain the respect of customers through clear and transparent communication
Develop and maintain productive relationships with sales, underwriting, and development teams in order to triage and resolve customer issues
Meet individual and customer support team goals and objectives
Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions

Customer Success Associate

We are seeking a rockstar Customer Success Associate to help drive our national ...

Location

United States , Newark

Salary:

50000.00 USD / Year

Fitnescity

Expiration Date

Until further notice

Requirements

Ambitious, driven, and passionate
Strong desire to grow and gain responsibility
Must be able to work in a fast-paced environment
Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously
Some experience with client success and/or customer support
Strong attention to detail
Highly organized
Exceptional written communication skills
Strong verbal communication skills
Customer empathy, patience, and positive attitude

Job Responsibility

Own calendar management and coordination (scheduling / rescheduling appointments, time-zone management, etc.)
Coordinate reminders, task follow-ups, and other customer and partner interactions as needed to secure and reschedule appointments that have not been processed automatically
Answer customer queries via email, calls, and other communication platforms
Complete ad hoc tasks as delegated by the broader team
Use your analytical and critical skills to prioritize and present automation projects to the team

What we offer

Medical
Dental
Vision
401(k) matching
Life insurance
Gym/nutrition/wellness payment incentive
'Live local' payment incentive of $500 per month for local employees
Unlimited PTO

Fulltime

Customer Success Associate

Artemest is looking for a motivated, organized, and proactive Customer Success A...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in Foreign Languages, Communication, Business, or a related discipline
Proven ability to handle the full order lifecycle
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills
Excellent communication skills
High attention to detail, precision, flexibility, and a proactive, entrepreneurial attitude
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP)
Native Italian speaker with professional proficiency in English

Job Responsibility

Serve as the primary point of contact for customers
Manage the full order lifecycle
Take ownership of complex after-sales cases
Build and nurture strong relationships with valued customers
Collaborate closely with suppliers and artisans
Coordinate cross-functionally with internal teams (Logistics, Marketplace, IT)
Identify recurring challenges and propose process improvements

What we offer

Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Customer Success Associate

As a Customer Success Associate, you will be challenged to provide amazing suppo...

Location

Philippines , Metro Manila

Salary:

30000.00 PHP / Month

Snappr

Expiration Date

Until further notice

Requirements

bilingual proficiency in written and spoken English
BPO experience is a plus, but fresh graduates and career shifters are welcome to apply
fantastic phone manners and email etiquette
a 'let's get it done' mindset
the ability to balance attention to detail with swift execution
should be willing to report 100% onsite in Ortigas and work on a shifting schedule

Job Responsibility

help Snappr expand to new markets by supporting customers worldwide
answer questions about the photoshoot process and resolve scheduling issues
work with photographers to resolve disputes around the results of their photoshoots
take ownership of Snappr's growth and do whatever it takes to get the job done

What we offer

Php 1.5k-2k transportation allowance
HMO (w/ 2 free dependents, all covered by the company)
free daily meals
company equity
great workspace in Ortigas CBD

Fulltime

Customer Success Associate

As a Customer Success Associate, you will be challenged to provide amazing suppo...

Location

Philippines , Metro Manila

Salary:

30000.00 PHP / Month

Snappr

Expiration Date

Until further notice

Requirements

Bilingual proficiency in written and spoken English
BPO experience is a plus, but fresh graduates and career shifters are welcome to apply
Track and monitor CSAT scores, identifying trends and areas for improvement
Fantastic phone manners and email etiquette
A 'let's get it done' mindset
The ability to balance attention to detail with swift execution
Should be willing to report 100% onsite in Ortigas and work on a shifting schedule

Job Responsibility

Help Snappr expand to new markets by supporting customers worldwide
Answer questions about the photoshoot process and resolve scheduling issues
Work with photographers to resolve disputes around the results of their photoshoots
In a start-up environment, job duties may shift with customer needs, so flexibility is essential
Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

What we offer

PHP 30k/month on-target earnings (including performance pay)
PHP 1.5k-2k transportation allowance
20% night differential (if applicable)
Health Insurance (HMO w/ dependents)
Free daily meals
Paid Time Off
Company Equity

Fulltime

Customer Support Specialist

Are you ready to transform the way businesses pay and get paid? Bottomline is a ...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Proficient in Paymode-X product
Customer service and communication skills including business writing
Software and environment trouble-shooting and diagnostic skills
Solid understanding of basic computer functions and ability to teach/train users
Experience supporting software as a service
Proven ability to communicate effectively via printed material and on the telephone
Strong oral and written communications skills
Excellent organizational, problem solving and communications skills
The ability to work independently and balance multiple priorities
Team player, resourceful, flexible

Job Responsibility

Total accountability for a positive customer experience
Achieves and maintains proficiency with the capabilities of Bottomline's software as a service applications as well as corresponding system and software changes
Remaining available to receive calls - at desk and logged in to phone system (handles average 30-40 inbound calls, 20 emails daily)
Documents call transactions, processes and methodologies used to diagnose and resolve the customer's issues within the appropriate CRM tool
Manage and maintain timelines for issue resolution
Has ability to develop and maintain customer relationships
Documents software defects and works with internal departments to escalate or resolve
Assists with identifying root cause of problems
manages and resolves issues in a constantly changing environment
Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships

Process Associate – Customer Support

InfoMate

Location:
Sri Lanka , Colombo

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 19, 2026

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