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Brook-St Hiredonline Logo Brook-St Hiredonline · Office Administration

Process Assistant

United Kingdom, Newport 12.71 GBP / Hour · Job Posted April 27, 2026
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Job Description

We are currently recruiting for a Process Assistant to join a busy and supportive team based with one of our clients in Newport. This is a 12-month temporary opportunity, ideal for someone who enjoys structured work, problem-solving, and delivering high-quality administrative support. In this role, you will support the delivery of transaction processing services, handling a range of routine administrative and operational tasks. You'll work collaboratively within a team, ensuring processes are followed accurately while providing excellent service to both internal and external stakeholders.

Job Responsibility

  • Process transactions in line with agreed procedures and business rules
  • Handle calls, emails, queries, and general correspondence
  • Maintain and update records on internal systems or databases
  • Resolve routine queries and escalate more complex issues when required
  • Prioritise and manage your workload to meet deadlines
  • Support team members and collaborate across departments
  • Produce, print, and distribute reports, data, or invoices
  • Maintain accurate records for audit purposes
  • Identify opportunities for process improvements

Requirements

  • Strong attention to detail and accuracy
  • Excellent communication skills, both written and verbal
  • Ability to work effectively within a team environment
  • Good organisational and time management skills
  • A professional approach to customer service
  • Ability to follow processes and procedures consistently
  • Problem-solving mindset with the ability to escalate when needed

Nice to have

  • Comfortable working with systems and databases
  • Numerate and confident handling data
  • Experience in administrative or process-driven roles
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