Process and Procedural Document Specialist, Sr. Manager Job at Parexel (Remote)

Job Description

Parexel FSP is hiring a Process and Procedural Document Specialist, Sr. Manager in Argentina, Mexico or Brazil. The Process and Procedural Document Specialist, Sr. Manager will lead the development and revision of global processes and related procedural documentation (policies, standard operating procedures (SOPs), Work Instructions, Forms/Templates and supporting documentation) servicing over 10,000 colleagues across the sponsor’s clinical, medical, safety, regulatory and quality management organizations. This is accomplished by applying process management skills, understanding the framework architecture and quality standards that accommodate all key process knowledge dimensions (e.g., process roles and responsibilities, regulatory and quality requirements, performance measures and metrics).

Job Responsibility

Lead a matrix team comprised of global and/or local subject matter experts, business process owners, and key stakeholders, with minimal assistance, in the development, revision, process mapping, process enhancements, implementation and maintenance of process quality standards and procedural documentation (policies, SOPs and associated documents) for approximately 10,000 colleagues across the sponsor’ clinical, medical, safety, regulatory and enterprise quality management system global processes
Function as a key subject matter expert in the document management model, quality management system, and quality standards. Providing advice and recommendations to global and local colleagues on process enhancement and continuous improvement project teams. provide strategic recommendations regarding process design, documentation development, change management and supporting systems by understanding the business, organization and associated responsible roles
Plan and manage process development projects to address the full life cycle: requirements and policy setting
process design, documentation and training development and delivery
change management planning and deployment
and transition to an oversight system that incorporates performance monitoring and continuous improvement once the new/revised process is fully operational
Applies knowledge and understanding of global regulations in a GxP environment and produces processes and related documentation that meets regulatory requirements, supports corporate compliance, is inspection ready and is designed with operational effectiveness in mind and contains measurable controls where applicable
Identifies areas of training focus and collaborate closely with training developers on training strategies and plans
Contribute to compliance and audit/inspection readiness strategies and plans
Participate in regulatory inspections, external PV license partner audits, and other internal audits by being the liaison for documentation requests and responding to findings
Participate in integration activities for process and documentation analysis of the acquiree's process documentation
Evaluate global procedural documentation against evolving industry/regulatory requirements and expectations, audit/inspection findings, business needs, higher level corporate policies, changes in industry standards and client feedback and trends, and make recommendations for changes when necessary
Manage queries and exceptions from the organization related to assigned policies/SOPs
Understand relational database functionality and serve as a subject matter expert in regard to process design

Requirements

A minimum of a BA or BS is required, advanced degree in relevant field desirable. Degree or professional certification in process design or change management, or equivalent experience
A minimum 5-8 years of experience in design and documentation of pharmaceutical business processes (safety, regulatory, medical and/or clinical). Demonstrated process development expertise
Ability to manage multi-phase moderately complex projects with multiple contributors/collaborators, facilitate cross functional global or enterprise teams, optimize subject matter involvement, and interacts at all levels in a matrix environment. Strong organizational skills and ability to prioritize multiple projects and meet targeted deliverables and deadlines
strong planning and multi-tasking skills
Ability to lead by example, demonstrating the sponsor’ values and effectively implement strategies through influence and persuasion
Demonstrate ability to adapt to changing situations and work well under pressure
Technical proficiency, including skills in use of common desktop tools (MS Word, MS Excel, MS Project)
tools for process design and mapping
and systems for document management, publishing, communication, and learning management
Understanding of the fundamentals of electronic publishing of procedural documents
Strong process management, project management and verbal and written communication skills
Strong orientation to detail and ability to function independently as appropriate
In-depth understanding of pharmaceutical business processes (i.e., safety, regulatory, medical, clinical trials and/or enterprise quality management system) and regulations, guidelines and industry standards for compliance
Ability to perform analysis of processes and procedures by using process development and process management techniques

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Process and Procedural Document Specialist, Sr. Manager

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