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This role is part of Enterprise Excellence CitiLean Reengineering Team based out of Gurgaon. The team runs key strategic program based on business priorities. This role will be responsible to support and drive Global EE Lean programs. Some of the key offerings of the Team are Revenue Enhancement, Operating Model and Process Optimization, Data Analytics, Project Management Framework, Digitization / Automation, and Training / Certifications. The Process Engineer is a problem-solving role, which will provide an opportunity to sharpen and grow ones analytical and problem-solving skills. The team works closely with senior leadership to deliver on strategic problem statements across the franchise. The role is a steppingstone to build Strategic Financial Consulting skill with Global exposure to accelerate your leadership journey in Financial Service. Ideal candidate should have entrepreneur mindset and deal with ambiguity with structural thinking. Process Engineers should have strong analytical knowledge, domain expertise, and an eye for detail to identify pain points and recommend solutions in a fact-based manner. They should be able to break down the problems into simple story lines backed with data and have discussions with senior leadership / project team to create buy.
Job Responsibility
Learn and apply Lean Methodology and Framework to solve key business problems
Support Senior Project team to develop strategic problem statement and develop mobilization plan
Process Mapping and analysis to identify problem/opportunities
Develop Hypothesis and identify key pain points
Establish data requirements and conduct data analysis to validate pain points
Conduct Root Cause analysis with process SMEs
Support Interim and End state solution design and development
Plan and schedule project milestones using appropriate tools
Track main project milestones and deliverables
Deliver and maintain progress reports, proposals, requirements documentation and presentations
Requirements
Ability to provide structural thinking to data and analysis
Excellent Power Point and Excel Skills (Must Have)
Excellent Problem Solving Skills and ability to work with cross functional teams
Good Articulation and Communication skills
Adaptability and flexibility to changing requirement
Ability to challenge status quo
Understanding of new emerging technologies
Ability to influence, negotiate, and resolve conflicts as well as deal effectively with senior leaders from all functional backgrounds on all aspects of business operations
3-5 years experience in bank services
Bachelor’s/University degree or equivalent experience