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We are looking for a Process & AI Manager who will play a key role in shaping how Haypp Group works today and in the future. In this role, you will identify inefficiencies, redesign key processes, and drive cross-functional initiatives that make the organization faster, smarter, and more scalable. A core part of the role is to accelerate AI and automation adoption across the business. You will identify where AI can create the most value, translate opportunities into concrete initiatives, and help teams turn potential into real improvements in how work gets done. This is a highly collaborative, impact-driven role with broad cross-functional exposure. You will work closely with stakeholders across operations, commercial teams, technology, data, and senior leadership to drive high-impact initiatives. As part of the Business Operations & AI team -a small, highly collaborative group- you will help improve how Haypp Group operates by accelerating AI adoption and turning AI and automation into measurable business value. In close partnership with colleagues across tech, data, operations, commercial teams, and leadership, you will take initiatives from early idea through execution and adoption.
Job Responsibility:
Map and analyze end-to-end processes across functions, identifying bottlenecks and improvement opportunities
Drive cross-functional process improvement and standardization initiatives from idea to implementation
Lead stakeholder collaboration through workshops and cross-functional forums to define better ways of working
Identify, evaluate, and support use cases for AI and automation to improve workflows and decision-making
Prioritize initiatives and track impact across efficiency, quality, and time savings
Act as a change driver, helping teams adopt new ways of working in a pragmatic and scalable way
Requirements:
Experience from management consulting, project management, or similar roles focused on process improvement or operational excellence
Proven ability to map processes and drive improvements across teams and functions
Strong analytical and problem-solving skills, with the ability to structure complex challenges
Experience leading change and influencing stakeholders in a pragmatic, hands-on way
Strong communication skills and confidence working with both specialists and senior stakeholders
A strong interest in AI, automation, and modern ways of working
Nice to have:
Lean, Six Sigma, or other continuous improvement methodologies
Experience from e-commerce, operations, or other fast-paced, scaling environments
Hands-on experience with automation, AI-enabled workflows, or digital transformation initiatives