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Process Administrator

United Kingdom, Bristol 30000.00 - 35000.00 GBP / Year · Job Posted October 02, 2025
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Job Description

Process Administrator role focusing on logistics coordination, customer service, and delivery management for construction sites across the UK

Job Responsibility

  • Providing excellent customer service
  • Liaising with customers and freight company to book deliveries to construction sites across the UK
  • Arranging delivery notes for orders on arrival in the UK
  • Liaising with the factory and customers on lead times and order progress
  • Tracking invoices from the factory and the freight company
  • Tracking delivery information
  • Answering customer calls
  • Arranging documentation where necessary
  • Be the main point of contact for customers regarding deliveries, and escalating issues where necessary
  • Take an active part in training and development

Requirements

  • Logistics experience
  • Excellent customer service
  • Exceptional organisation skills
  • Able to prioritise and work under pressure
  • Personable and confident answering the phone
  • Able to build good customer and supplier relationships
  • Proactive, conscientious & diligent
  • Demonstrable experience of problem solving
  • Attention to detail and multitasking abilities
  • Flexible, willing to learn and able to react to changing priorities and deadlines
  • Excellent written and verbal communication
  • Excellent client-facing and internal communication skills
  • Be a team player

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