Process Administrator

• Engage with customers to understand their financial situations and identify appropriate solutions
• Assist in creating payment plans or transitioning customers to saver programs based on their needs
• Maintain a structured schedule, adhering to assigned lunch and break times to ensure consistent coverage
• Deliver exceptional customer service, building trust and rapport with clients during interactions
• Utilize planning and organizational skills to manage multiple customer accounts effectively
• Process payments accurately and efficiently while adhering to company guidelines
• Communicate clearly and professionally with customers to provide information and resolve concerns
• Collaborate with team members to share insights and improve customer service strategies
• Follow established procedures to meet organizational goals and deadlines
• Adapt to customer needs and demonstrate flexibility in handling various scenarios

• Proven experience in customer service, sales, or a related field
• Strong communication skills (bilingual Spanish/English fluency: reading, writing, speaking) with the ability to engage professionally and empathetically
• Demonstrated ability to manage schedules and adhere to structured guidelines
• Ability to multitask and prioritize tasks in a fast-paced environment
• Keen attention to detail and problem-solving skills
• Willingness to learn and adapt to new processes and procedures

Previous experience in roles such as door-to-door sales or retail sales is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan