Process & Accountability Manager

• Supporting the lead to design and map CWA’s key processes, translating them into clear, visual flows and practical “how to” guidance within the Integrated Management System
• Defining and developing Integrated Management System controls, including procedures, templates, and guidance rooted in operational reality
• Identifying critical processes for deeper analysis, standardisation, and continuous improvement
• Producing process maps and swim lanes that make ways of working easy to understand across the alliance
• Developing concise checklists and guidance that bring complex system requirements to life in a practical, user-friendly way
• Regularly reporting progress on deliverables and programme performance to the lead, highlighting both achievements and areas for attention
• Supporting the creation and maintenance of accountability frameworks (such as Linear Responsibility Matrices) to clarify ownership and responsibilities across delivery sections, functions and with stakeholders
• Driving the implementation and adoption of processes and accountabilities across the CWA, ensuring these frameworks are truly embedded in daily delivery
• Leading and facilitating cross-functional workshops, ensuring alignment across multiple teams and surfacing both opportunities and challenges for improvement
• Consistently identifying opportunities to refine systems and processes, ensuring best practice and a culture of continuous improvement

• A BSc degree in engineering or science
• Experience working in large-scale, complex organisations
• A broad understanding of organisational functions—such as Finance, Health & Safety, ESG, Project Controls, Commercial, HR—and delivery areas including Pre-construction and Logistics
• Demonstrated experience mapping, developing and presenting controls across multiple functions
• Proven experience using RACI and similar frameworks to define clear ownership and accountability
• Senior stakeholder management capability, with strong interpersonal skills
• High proficiency in using visual management tools such as Visio to map and communicate processes
• Experience as a confident facilitator able to lead productive workshops with diverse audiences

Formal certification in LEAN/AGILE and Change Management is highly advantageous