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The Senior Process & Accountability Lead will lead the design and mapping of CWA’s key processes, turning them into clear, visual flows and practical “how to” guidance within the Integrated Management System. They will define and maintain accountability frameworks (such as Linear Responsibility Matrices) to clarify who is responsible for what across delivery sections, functions and key stakeholders. A core part of the role is to drive implementation and adoption of these processes and accountabilities, ensuring they are understood, used and embedded in day-to-day delivery. The role will also lead and facilitate cross-functional workshops, tracking process development progress, surfacing issues and opportunities of CWA’s ways of working.
Job Responsibility:
Take ownership of process mapping, defining and developing Integrated Management System controls that ensure our operations are robust, consistent, and fit for purpose
Identify and standardise urgent and critical processes, bringing clarity and efficiency to everything we do
Create clear, visual process maps and concise checklists, turning complex requirements into actionable steps
Track and report on key programme deliverables, shining a light on achievements and proactively addressing challenges
Lead accountability mapping (e.g. Linear Responsibility Matrix or RACI) across delivery teams, ensuring clear responsibilities and effective collaboration
Drive adoption and integration of processes and accountability frameworks across the CWA—your work will be embedded in our daily operations
Facilitate workshops that unite diverse stakeholders and enable strategic alignment
Constantly seek out and implement opportunities for improvement, keeping us at the forefront of best practice
Requirements:
A BSc degree in engineering or science
Experience operating within large, complex organisations
Broad knowledge of key business functions—Finance, Health & Safety, ESG, Project Controls, Commercial, HR—as well as delivery areas like Pre-construction and Logistics
A proven ability to develop and present process controls, including mapping ownership through RACI or similar frameworks
Skilled stakeholder engagement at senior levels
Confident in using visual management tools (such as Visio) to translate information into clear, accessible formats
Outstanding facilitation and interpersonal skills
Nice to have:
Additional qualifications in LEAN, AGILE or Change Management are highly desirable
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