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Under the supervision of the Practice Manager, the Scheduling Coordinator is responsible for a variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, appointment and procedure scheduling, registration, insurance, and authorization verification for scheduled services, answering multi-line incoming customer calls and creating HARs. Other duties assigned as needed.
Job Responsibility:
Under the supervision of the Practice Manager, the Scheduling Coordinator is responsible for a variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, appointment and procedure scheduling, registration, insurance, and authorization verification for scheduled services, answering multi-line incoming customer calls and creating HARs
Other duties assigned as needed
Requirements:
Three years previous related experience in a large complex healthcare setting
Prior scheduling experience
Knowledge of third-party payors including federal, state and private health plans
Possess demonstrated computer skills and be able to work between multiple systems during calls
Must have excellent communication skills with the ability to communicate clearly both verbally and in writing
Possess problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met
Be a self-starter who is accountable and requires minimal direction and supervision
a person who is open to new ideas
and a creative and flexible individual who is comfortable working in a large, complex organization
Possess the characteristics of professionalism, credibility, commitment to high standards, innovation and accountability
Nice to have:
EPIC trained
Prior 'Optime' and procedure scheduling experience preferred