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The University of Kansas Health System Logo The University of Kansas Health System · Office Administration

Procedural Scheduling Representative

United States, Lenexa · Job Posted February 21, 2026
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Job Description

The Scheduling Representative works as a member of the interdisciplinary patient care team. Support is provided to the clinicians for the day to day operations. The Scheduling Representative performs routine scheduling of new and follow-up appointments requested by patients and providers, maintains compliance with 3rd party payers, and provides exceptional customer service. They may also assist other administrative staff with overflow work.

Job Responsibility

  • Routinely maintain work area in a neat and orderly fashion
  • Complete order entry using hospital information system or manual order forms (test requisitions) including cancellation or modification of orders as required
  • Review all clinic orders for date, time, signature, and pagers
  • Patient specific labels
  • apply patient labels to progress notes, order forms, and other patient specific forms as needed
  • Complete needed filing/record keeping
  • Call for consults using appropriate consult forms as a guide
  • Call support and ancillary departments as needed (EVS, transport, lab, pharmacy, radiology, volunteer, etc.)
  • Transport items to ancillary departments as needed (blood to laboratory, retrieve/deliver patient belongings, charts to medical records, etc) and pick up any items if required
  • Supplies: Ensure that supplies are stocked, including copy, printer, and fax machines with paper and all forms
  • Schedule follow-up appointments for patients (clinics, outpatient radiology etc)
  • Identifies insurance plans and specific procedures which need to be pre-approved. Pre-certifies required tests and procedures
  • Enters referrals and pre-certifications in hospital information system, makes copies and forwards to appropriate parties
  • Assists Team members as assigned/needed
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

Requirements

  • High School Graduate or GED
  • Advanced Keyboarding skills, proficient in computer languages such as outlook, Microsoft Word and Excel

Nice to have

  • Associates Degree in business or a related field of study from an accredited college or university
  • 1 or more years of experience in a hospital environment
  • 1 or more years of experience in a direct customer service environment
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