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Pepsico Logo Pepsico · Logistics

Proc Op Excellence Sr. Associate

Egypt, New Cairo · Job Posted May 16, 2026
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Job Description

The Import / Export Coordinator ensures end-to-end export and import process execution & Service for respective market scope, including SCP, Logistics, customs clearance, and trade compliance. This role acts as the central point for performance monitoring, escalation management, and communication between all parties in the E2E Process. In addition to support and coordinate export operations and customs activities, monitor performance, and manage escalations for the export program. Ensure compliance with trade regulations and internal SOPs while driving efficiency and visibility across the supply chain.

Job Responsibility

  • Oversee daily Import / export operations (order entry, delivery scheduling, customs documentation)
  • Liaise / escalate to local teams & customer transportation teams (warehouse, production, copacker) to resolve operational constraints
  • Ensure compliance with export regulations and internal SOPs
  • Assign customer prioritisation to plan incl. forecast net volumes by locations
  • Align production capacity & warehouse inventory availability to transport requirements
  • New Product planning (support attestation creations)
  • Prepare and validate customs documentation (commercial invoices, packing lists, certificates)
  • Ensure adherence to trade compliance requirements (Incoterms, HS codes, export licenses)
  • Act as liaison with customs brokers and regulatory authorities for clearance issues
  • Track KPIs & service level analysis (e.g. on-time delivery, volume fill, customs clearance lead time)
  • Prepare weekly dashboards and escalation summaries for leadership and OU partners
  • Act as escalation point for Inventory, transport and customs issues
  • Communicate risks and mitigation plans to OU and leadership
  • Co-ordinate milestone meetings and maintain action trackers (weekly review meetings etc)
  • Identify process gaps and propose efficiency improvements
  • Support automation initiatives

Requirements

  • Excellent spoken and written English language knowledge
  • University degree (BA/BSC)
  • Previous exposure to cross border freight and Planning co-ordination inclusive of customs requirements a requirement
  • SAP (Order Management), export documentation, customs clearance processes
  • Knowledge of trade compliance (Incoterms, HS codes, EU export regulations)
  • KPI reporting and Excel proficiency
  • Strong coordination and stakeholder management
  • Problem-solving and escalation handling
  • Excellent communication in English
  • 3 years in export operations, customs, or trade compliance roles
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