CrawlJobs Logo
Brose Fahrzeugteile Logo Brose Fahrzeugteile · IT - Administration

Problem Manager

Slovakia, Prievidza 2300.00 EUR / Month · Job Posted December 28, 2025
Apply Position
Job Link Share

Job Description

As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success.

Job Responsibility

  • Drive problem-solving culture across technical areas by coaching and training a network of Six Sigma specialists
  • Select and develop candidates for Six Sigma projects, provide professional training, and mentor them through project execution
  • Certify project achievements and ensure systematic root cause analysis for complex issues, critical customer complaints, chronic errors, severe project-phase problems, and critical supplier defects
  • Ensure necessary progress and a structured approach to analyzing root causes of complex problems and high-impact issues
  • Use Pareto analysis to identify topics with significant financial or technical impact and define improvement projects within the regional Six Sigma network
  • Independently identify and resolve systemic organizational gaps
  • Support and implement projects that enhance company guidelines and standards for problem-solving using best-practice tools
  • Ensure global “Read Across” application to prevent repeated errors
  • Act as a knowledge manager and key contact for complex technical issues, representing the company in customer communication
  • Maintain workplace organization (6S) and comply with safety, environmental, and quality standards
  • Lead internal and external meetings, present findings, and manage escalations effectively

Requirements

  • Strong analytical and systematic thinking skills
  • ability to connect facts quickly and prioritize effectively
  • Proven experience with Six Sigma (Green Belt or higher), PMP, root cause analysis, and tools like Ishikawa, Pareto, and 8D
  • Technical understanding of mechanics, motors, and electronics
  • Excellent communication and presentation skills
  • confident in leading meetings and interacting with senior management
  • Assertive and stress-resistant, capable of handling escalations and customer visits
  • Language skills: English (B2–C1) required
  • German highly preferred for customer contact
  • Slovak language is a plus
  • Ability to coach and mentor team members and foster continuous improvement
  • Familiarity with problem management processes and statistical tools
  • Willingness to travel to customers when necessary

Nice to have

  • German highly preferred for customer contact
  • Slovak language is a plus

What we offer

  • Summer and winter bonus up to 700 €
  • Bonus 500 € - working anniversary after 5 years in Brose
  • Relocation contribution according to internal regulations
  • Bring a friend contribution
  • Financial reward for improvement proposals
  • Annual reward for reaching goals
  • Transport allowance (up to maximum of 80 €/month depending on distance between place of residence and workplace)
  • Child birth allowance in the amount of 150 € after working for 2 years
  • Contribution to supplementary pension saving - III. pillar
  • Full flexible working time - healthy work-life balance
  • Social program benefit plus - additional contribution for leisure-time activities and health
  • Pleasant, modern working environment and supportive corporate culture
  • Wide career opportunities
  • Financial consultation
  • Legal consultation
  • Psychological consultation – Help Line (for family members as well)
  • Brose Kids Club (company nursery, kindergarten)
  • E-learning educational programs - mylearning, Go1
  • Internal language courses: English, German and Slovak
  • Professional trainings in Slovakia or abroad
  • Training focused on soft skills and personal development
Brose Fahrzeugteile - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Problem Manager

8 matching positions

Problem Manager - Core

We are seeking an experienced Problem Manager to own and drive root-cause and pr...
Location
Location
India , Noida
Salary
Salary:
Not provided
ericsson.com Logo
Ericsson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7–14 years’ experience in Telecommunications
  • 5–8 years of strong domain experience in CS Core and/or Packet Core
  • Solid knowledge of ITIL Problem Management processes and operational best practices
  • Clear understanding of 3GPP standards and signaling/protocols including SIP, Diameter, BICC, SIGTRAN, CAMEL, MAP, etc.
  • Strong understanding of 2G/3G/4G core network nodes, protocols and signalling flows
  • In-depth experience with voice core scenarios and signaling flows
  • In-depth experience with data/core packet scenarios and signaling flows
  • Hands-on experience with voice core nodes (e.g., MSC, MGW, STP, UDC, APG)
  • Strong knowledge of packet core nodes (SGSN/MME, GGSN/EPG, SAPC/PCRF) and surrounding nodes (IMS, DNS, charging systems)
  • Familiarity with roaming call/data flows and GRX architecture
Job Responsibility
Job Responsibility
  • Own the end-to-end Problem Management lifecycle for Core Network domains (CS Core & Packet Core)
  • Lead root cause analysis (RCA) for major and recurring incidents and ensure permanent corrective actions are implemented
  • Coordinate cross-functional resolution activities with L2/L3 operations, engineering teams, vendors and external stakeholders
  • Track and analyze incident trends, identify systemic issues, and propose preventive measures and service improvement plans
  • Ensure problem resolution and follow-up activities meet agreed SLAs and OLAs
  • Drive preventive and corrective maintenance initiatives to reduce incident recurrence
  • Review and validate network changes to identify and mitigate operational risks
  • Perform network configuration audits and support initiatives to improve service stability
  • Produce and maintain problem records, knowledge articles, runbooks and best-practice documentation
  • Lead post-incident reviews and major incident follow-ups
Read More
Arrow Right

IT Problem Manager

The Problem Manager is responsible for identifying, analyzing, and eliminating t...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
alterdomus.com Logo
Alter Domus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in IT Service operations
  • 5+ Years of experience in Problem Management
  • Strong understanding of ITIL v3/v4 Problem, Incident, and Change Management processes
  • Experience conducting RCA and facilitating cross-functional technical discussions
  • Data analysis and trend identification skills
  • Strong stakeholder management and communication abilities
  • Ability to drive accountability across distributed teams
Job Responsibility
Job Responsibility
  • Proactively identify and analyze problems through incident trend analysis
  • Conduct detailed Root Cause Analysis (RCA) using methodologies such as 5 Whys, Fishbone, and KT
  • Create and manage Problem Records and Known Errors as per ITIL framework
  • Track progress of problem tickets (Known Errors, Workarounds, PIRs)
  • Drive permanent fixes and preventive actions with technical teams
  • Maintain and improve the Problem Management process, policies, and KPIs
  • Ensure problems are logged, updated, and closed within agreed timelines
  • Facilitate Post-Incident Review (PIR) meetings for major incidents
  • Maintain and enhance the Problem Management Process and associated documentation
  • Work closely with Incident, Change, Application, and Infrastructure teams
What we offer
What we offer
  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location
Read More
Arrow Right

Incident & Problem Manager

Location
Location
United Kingdom , Euston, North West London
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as an Incident Manager or Major Incident Lead, ideally within the energy, utilities sectors
  • Strong understanding of market operations, market participants, and supplier interactions
  • Experience working with complex environments such as Helix, Kinnect, or similar energy market systems (desirable)
  • Excellent stakeholder management, communication, and coordination skills, including during high-pressure situations
  • Strong analytical skills with the ability to assess business impact, prioritise effectively, and ensure swift resolution
  • Experience maintaining accurate incident records and following ITIL-aligned processes
  • Ability to influence resolver groups and drive accountability across internal and external parties
Job Responsibility
Job Responsibility
  • Own the end-to-end incident lifecycle, ensuring rapid service restoration and minimal disruption to business operations and the wider energy market
  • Lead, control, and coordinate incidents, managing all resolver groups through to full recovery
  • Assess, prioritise, and manage business and market impact, ensuring appropriate escalation and focus on the most critical issues
  • Act as the single point of control for cross-party incidents involving Market Participants, suppliers, and external stakeholders
  • Deliver clear, timely, and consistent communications to internal stakeholders, leadership teams, and the wider market throughout the incident lifecycle
  • Monitor and manage incident SLAs, including tracking holds, breaches, and ensuring accurate time recording across all incident stages
  • Maintain high-quality incident records with clear timelines, decision logs, actions, and a complete audit trail
Read More
Arrow Right

Major Incident / Problem Manager

The Major Incident / Problem Manager will report to the ITSM Manager. The primar...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Professional degree with 5+ years related IT experience
  • Hands on experience in Managing major incidents
  • Analyzed incident and problem reports to proactively identify potential issues, proposing and implementing resolutions to reduce incident volume
  • Proficient in knowledge of the IT infrastructure (hardware, databases, operating systems, Network, Cloud, Virtualization etc) and future IT trends
  • ITIL 4 Foundation certification mandatory
  • Has a broad knowledge and understanding of IT concepts and architectures, coupled with proven experience of successfully managing incidents and problems
  • Has general awareness of the nature of business-critical incidents, and of their implications for the business
  • Relevant ITIL knowledge and certifications
  • Experience in managed service preferred
Job Responsibility
Job Responsibility
  • Ensures post-review of major problems
  • Ensures reactive and proactive management of IT problems and known errors
  • Coordinates efforts of all Problem Analysts, including suppliers and external teams, to ensure timely resolution of problems
  • Closes all problem records
  • Owns the Known Error Database and ensures its maintenance
  • Carries out the Process Manager responsibilities for the Problem Management process
  • Define and maintain the problem management procedure
  • Periodically review effectiveness and efficiency of the problem management process
  • Continuously improve the problem management process
  • Coordinate between various support teams to identify the root cause of a problem and find a workaround or solution
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Senior IT Problem & Major Incident Manager

A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Mana...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in the Problem Management practice, 5+ years preferred
  • Experience in Major Incident Management and Critical Situation Management, 7+ years preferred
  • Certified in ITIL 4 Foundation (required)
  • Certified in ITIL 4 Problem Management (preferred)
  • Certified in ITIL 4 Incident Management (preferred)
  • Knowledge of ITIL 4 principles and practices
  • Possess strong analytical and problem-solving skills
  • Possess strong written and verbal communication skills
  • Confident in constructively challenging the status quo and influencing stakeholders to achieve optimal outcomes
  • Proficiency in ITSM tools, ServiceNow a plus
Job Responsibility
Job Responsibility
  • Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes
  • Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations
  • Mentor Major Incident Managers
  • Conduct Major Incident Reviews
  • Champion for the problem management practice
  • Prevent recurrence of problems through effective problem management
  • Facilitate root cause analysis and methodologies
  • Ensure effective problem resolution through collaboration
  • Ensure accurate problem records and known errors
  • Organise and chair meetings related to the practice
  • Fulltime
Read More
Arrow Right

Shift Supervisor

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Colorado Springs
Salary
Salary:
17.16 - 26.16 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deductive reasoning ability, analytical skills and computer skills
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Job Responsibility
Job Responsibility
  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
What we offer
What we offer
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits
  • Other programs
  • Parttime
Read More
Arrow Right

Shift Supervisor

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Ardmore
Salary
Salary:
16.00 - 23.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 18, 2026
Flip Icon
Requirements
Requirements
  • Deductive reasoning ability, analytical skills and computer skills
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Job Responsibility
Job Responsibility
  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture. (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
What we offer
What we offer
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits
  • Other programs
  • Parttime
Read More
Arrow Right

Etl Abinitio Developer - Avp

The Applications Development Senior Programmer Analyst is an intermediate level ...
Location
Location
Mexico , Ciudad De Mexico
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of relevant experience
  • Experience in systems analysis and programming of software applications
  • Experience in managing and implementing successful projects
  • Working knowledge of consulting/project management techniques/methods
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • 5+ years as Developer within a distributed, service-based, large-scale enterprise technology environment (financial institutions preferred)
  • 4+ years of experience in development of Data Acquisition, creation of rule ready data sets, proficiency in SQL and experience with Oracle database management
  • Proven experience and subject matter expertise within the requirements / defect management tools (like JIRA), source code management tools (like GitHub, bit bucket), Change management Tools (like ServiceNow), build and Release management Tools (Jenkins, Maven), experience with batch job Scheduling (Autosys JIL) etc.
  • 8+ years of experience in development of AB Initio (GDE, EME, Express>It) ETL
  • Very good understanding of software development life cycle and Release Management
Job Responsibility
Job Responsibility
  • Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
  • Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
  • Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
  • Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
  • Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
  • Ensure essential procedures are followed and help define operating standards and processes
  • Serve as advisor or coach to new or lower level analysts
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Hands-on development of system functionality involving integrations between system functions as well as identify and define necessary system enhancements to deploy new products and process improvements, partnering with multiple teams
  • Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
  • Fulltime
Read More
Arrow Right