Problem and Incident Manager - IT Infrastructure Maintenance Job at NTT DATA (Strasbourg)

Major Incident / Problem Manager

The Major Incident / Problem Manager will report to the ITSM Manager. The primar...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Professional degree with 5+ years related IT experience
Hands on experience in Managing major incidents
Analyzed incident and problem reports to proactively identify potential issues, proposing and implementing resolutions to reduce incident volume
Proficient in knowledge of the IT infrastructure (hardware, databases, operating systems, Network, Cloud, Virtualization etc) and future IT trends
ITIL 4 Foundation certification mandatory
Has a broad knowledge and understanding of IT concepts and architectures, coupled with proven experience of successfully managing incidents and problems
Has general awareness of the nature of business-critical incidents, and of their implications for the business
Relevant ITIL knowledge and certifications
Experience in managed service preferred

Job Responsibility

Ensures post-review of major problems
Ensures reactive and proactive management of IT problems and known errors
Coordinates efforts of all Problem Analysts, including suppliers and external teams, to ensure timely resolution of problems
Closes all problem records
Owns the Known Error Database and ensures its maintenance
Carries out the Process Manager responsibilities for the Problem Management process
Define and maintain the problem management procedure
Periodically review effectiveness and efficiency of the problem management process
Continuously improve the problem management process
Coordinate between various support teams to identify the root cause of a problem and find a workaround or solution

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Solutions Designer

Our client is looking for a Senior Solutions Designer for a 4 month contract in ...

Location

Canada , North York

Salary:

Not provided

Randstad

Expiration Date

February 22, 2026

Requirements

Understanding of Siebel Application Architecture
hands on Siebel Administration
Siebel development environment setup
Web Services and workflows design
hands on Siebel Remote Client
Knowledge of, and experience with the following computing environments: Database: Oracle, CRM: Oracle Siebel, Siebel Public Sector, Siebel Tools, Siebel Remote Client, Open UI, BIP, OPA, Mid Tier: BPM, Operating Platforms: Unix (Solaris, AIX), Web/Application Servers: WebLogic, Microsoft IIS
Working experience with toolsets that support object-oriented languages and web application development including: Configuration/Builds: Harvest (or similar), Ant, UML modeling tools, Eclipse, JUnit, Log4J
Senior experience from various areas of Service Management, such as Release and Deployment Management, Change Management, Configuration Management, Availability Management, Capacity Management, Problem and Incident Management, Service Level Management

Job Responsibility

Technical Leadership, coordination, and facilitation as required for the RLSO Maintenance and Support tasks
Collaborate with RLSO solution vendor, project teams, solution architects, SDC/ITS, LTC IAST staff and third parties engaged to facilitate agreement on and acceptance of the solution for RLSO technical issues or enhancements
Provide technical support coordination for QA and UAT testing, including engagement of IAST, Data MoD, RLSO support teams
Provide support for cloud pipeline management and deployment support
Contribute to the completion of deliverables (such as requirements document, solution concept document, infrastructure build) for RLSO support and Maintenance activities
Lead the completion of the desktop package certification and installation
Lead the maintenance of environment readiness (HW, SW, ENA connectivity, VPN, VDI access for Vendor and internal teams)
Completion of all connections to all non-core and/or legacy components identified for the RLSO Maintenance and Support requirements
Provide technical expertise in the release and deployment management, change management, problem and incident management, service level management, and service transition from project team to operations team and related processes on-going
Provide Technical expertise in the management of changes from agreed scope, schedule or quality for infrastructure, network, and access updates through Change request process – provide technical assistance in the issuance of change requests and management approvals

What we offer

Earn a competitive rate within the industry
Potential for extension

Fulltime

Information Security Lead

We are offering an exciting opportunity in the Financial Services industry, base...

Location

United States , Bensalem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Lead the daily maintenance and automation of the SOC dashboard
Monitor and manage daily security alerts and logs, including Central Log, Virus, IPS, DLP, Web Content, Secure Email, and Active Directory Changes
Conduct regular security device and configuration reviews
Generate monthly security metrics and dashboards
Ensure comprehensive and efficient security patching in partnership with the IS team
Evaluate and suggest improvements to our SOC and Automation systems
Support both external and internal audit processes
Document security incidents as part of the CSIRT team
Engage outside contractors with proper technical expertise when necessary
Manage and monitor security staff to build a reliable, high-performing infrastructure team

Job Responsibility

Lead the daily maintenance and automation of the SOC dashboard
Monitor and manage daily security alerts and logs, including Central Log, Virus, IPS, DLP, Web Content, Secure Email, and Active Directory Changes
Conduct regular security device and configuration reviews
Generate monthly security metrics and dashboards
Ensure comprehensive and efficient security patching in partnership with the IS team
Evaluate and suggest improvements to our SOC and Automation systems
Support both external and internal audit processes
Document security incidents as part of the CSIRT team
Engage outside contractors with proper technical expertise when necessary
Manage and monitor security staff to build a reliable, high-performing infrastructure team

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Systems Engineer

This role will serve as a subject matter expert with enterprise accountability f...

Location

United States , Las Vegas

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Four-year degree in Computer Science or related field or equivalent experience
10-15 years of experience required in the following areas: Windows Server 2008R2-2012 R2, 2016, and 2019 support
Microsoft Active Directory
Managing a VMware environment
Windows infrastructure services include GPO, DFS, File/Print, DNS, WINS, replication, certificate, and ADFS
IP Level experience with VLANs and Subnets
PowerShell/Python Scripting/task automation experience
MS Exchange/O365
Industry Standard Enterprise backup/recovery technology
Experience with configuration of Windows servers in a data center environment is required

Job Responsibility

Responsible for the design, standardization, and ongoing management of our enterprise Windows server/Active Directory, including Windows system administration, ongoing checks on expected server operations, storage space, event logs, etc.
Windows server 2008-2022 support (on-premises, remote, and cloud-based systems)
Implementation and management of enterprise backup solutions
PowerShell scripting and task automation
Participate in infrastructure management, remediation, and auditing processes that meet the PCI Data Security Standard
Ensure standard IT preventative maintenance/management functions are taking place in alignment with enterprise procedures and standards
Provide remote assistance as needed to personnel who are outside of the primary work location
Planning and coordination of changes in the context of change management
Creation and updating of system documentation
Develop, publish, and adhere to standards, policies, and procedures

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Service Operations Specialist

To assure SITA's competitive strength and business growth through the provision ...

Location

India , Bengaluru

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Minimum 3 -5 years of proven experience in the network and/or application/system support domain, IT System Administrator and application support role, or in a similar infrastructure-focused role
Must have dealt directly with external customers delivering to SLAs
A background in hybrid IT environments (on-premises and cloud), with practical knowledge of virtualization platforms (e.g., VMware) and cloud services (e.g., AWS)
Strong hands-on experience in managing and troubleshooting servers, network infrastructure, enterprise applications, and client systems in complex IT environments
Experience in operation and maintenance of airport IT systems, networking and airline-specific applications is highly preferred
A background in Airport IATA standards, airline infrastructure/applications, SBD, E-Gates, and airport passenger/baggage (Pax/Bags) systems would be an added advantage
Proficiency in Windows and Linux server environments, including installation, configuration, and administration
Strong knowledge of networking concepts and protocols such as TCP/IP, DNS, DHCP, and VPN
Strong hardware knowledge such as server, router, switch etc.
Knowledge on web server such as Apache, Tomcat

Job Responsibility

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA
Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements
To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance support and direct management
Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems
Support the senior team members in the management reporting and co-ordination of day-day tasks during absence of the Lead Engineer
Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Executive Principal, Site Reliability Engineering (SRE) – DevOps

The Executive Principal of Infra Engineering is a senior leader responsible for ...

Location

United States , Irvine

Salary:

180000.00 - 210000.00 USD / Year

Hyundai AutoEver America

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT/IS or equivalent experience
10 years of infrastructure engineering experience
8+ years of management experience required
High availability, fault tolerance, and incident management
Automation of infrastructure and operations
CI/CD pipeline design and maintenance
Monitoring, metrics, and performance tuning
Multi-platform expertise (Windows, Linux, VMware, cloud)
Security, audit, and identity/access management
Change control and risk management

Job Responsibility

Guide the Site Reliability Engineering (SRE) function, integrating DevOps principles to drive operational excellence, reliability, and innovation across infrastructure platforms
Lead multiple technical teams, including Platform Engineering, Data Center Management, Infrastructure Planning & Architecture and Network & Telecommunications, ensuring 24x7 support and continuous improvement within a complex, hybrid environment
Mentor and develop infrastructure managers and SMEs
Lead onshore/offshore teams and manage service providers
Oversee 24x7 operations, incident response, and problem management
Manage OpEx/CapEx, SLAs, KPIs, and OKRs
Ensure reliability, disaster recovery, and lifecycle management
Champion automation, CI/CD, and Infrastructure as Code
Direct monitoring, observability, and performance optimization
Align with security and compliance requirements

Fulltime

Oracle Database Administrator

We are seeking for Oracle Database Administrator (DBA) with 1- 5 years of hands-...

Location

India , Trivandrum

Salary:

Not provided

Gruppo Zenit

Expiration Date

Until further notice

Requirements

1-5 years of hands-on experience as an Oracle Database Administrator
Install, configure, and administer Oracle Database environments (11g/12c/18c/19c) on UNIX/Linux platforms
Manage Oracle RAC, ASM, Grid Infrastructure (CRS), Data Guard, RMAN, and Backup & Recovery
Perform Database Performance Tuning, Query Optimization, and resolve performance issues using AWR, ADDM, ASH, TKPROF analysis
Administer Oracle Cloud Control Configuration and management
Perform Database Upgrades, Patching, and critical maintenance activities
Handle critical incident management and ensure SLA adherence
Develop and maintain shell scripts for automation and monitoring
Monitor, analyze, and troubleshoot database issues proactively
Collaborate with application and infrastructure teams for integrated solutions

Job Responsibility

Install, configure, and administer Oracle Database environments (11g/12c/18c/19c) on UNIX/Linux platforms
Manage Oracle RAC, ASM, Grid Infrastructure (CRS), Data Guard, RMAN, and Backup & Recovery
Perform Database Performance Tuning, Query Optimization, and resolve performance issues using AWR, ADDM, ASH, TKPROF analysis
Administer Oracle Cloud Control Configuration and management
Perform Database Upgrades, Patching, and critical maintenance activities
Handle critical incident management and ensure SLA adherence
Develop and maintain shell scripts for automation and monitoring
Monitor, analyze, and troubleshoot database issues proactively
Collaborate with application and infrastructure teams for integrated solutions
Maintain system documentation, processes, and best practices

Conveyor Director

Atlas Energy is seeking a Conveyor Director to lead the operations, maintenance,...

Location

United States , Kermit

Salary:

Not provided

Atlas Energy Solutions

Expiration Date

Until further notice

Requirements

10+ years of experience in industrial conveyor systems, mining, or heavy infrastructure operations
Proven leadership experience managing large-scale mechanical systems and teams
Excellent problem-solving, communication, and project management skills
Proven track record in managing large-scale infrastructure or industrial projects
Experience in fixed and mobile equipment maintenance, procurement, and warehouse operations
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
Willingness to be based in or travel frequently to West Texas
Ability to read, understand, and redline drawings, one lines, schematics, for mechanical and electrical systems
Capable of using engineering software such as Navisworks, AutoCAD, Tekla, Revit and Solid Works

Job Responsibility

Target zero health, safety and environmental incidents
Oversee day-to-day operations of the Dune Express conveyor system, ensuring optimal performance and uptime
Lead a multidisciplinary team of engineers, technicians, and operators
Develop and implement preventative maintenance programs and emergency response protocols
Monitor system performance metrics and drive continuous improvement initiatives
Manage vendor relationships and oversee contracts related to conveyor components and services
Provide strategic input on system upgrades, expansions, and long-term planning
Manage project schedules, budgets, resources, and risk mitigation plans
Manage the Dune Express OPEX budget
Provide regular updates to the Executive Team and key stakeholders on project milestones and performance

What we offer

Best People and Great Places to Work, Hire Vets ,Top Place to Work For – Austin American Statesman
Your Well-Being is a 100% covered Medical, Dental, and Vision
Invest in Your 401K with company match, immediate vesting

Problem and Incident Manager - IT Infrastructure Maintenance

NTT DATA

Location:
France , Strasbourg

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 24, 2026

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