Problem and Incident Manager - IT Infrastructure Maintenance Job at NTT DATA (Strasbourg)

Major Incident / Problem Manager

The Major Incident / Problem Manager will report to the ITSM Manager. The primar...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Professional degree with 5+ years related IT experience
Hands on experience in Managing major incidents
Analyzed incident and problem reports to proactively identify potential issues, proposing and implementing resolutions to reduce incident volume
Proficient in knowledge of the IT infrastructure (hardware, databases, operating systems, Network, Cloud, Virtualization etc) and future IT trends
ITIL 4 Foundation certification mandatory
Has a broad knowledge and understanding of IT concepts and architectures, coupled with proven experience of successfully managing incidents and problems
Has general awareness of the nature of business-critical incidents, and of their implications for the business
Relevant ITIL knowledge and certifications
Experience in managed service preferred

Job Responsibility

Ensures post-review of major problems
Ensures reactive and proactive management of IT problems and known errors
Coordinates efforts of all Problem Analysts, including suppliers and external teams, to ensure timely resolution of problems
Closes all problem records
Owns the Known Error Database and ensures its maintenance
Carries out the Process Manager responsibilities for the Problem Management process
Define and maintain the problem management procedure
Periodically review effectiveness and efficiency of the problem management process
Continuously improve the problem management process
Coordinate between various support teams to identify the root cause of a problem and find a workaround or solution

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

New

Service Delivery Manager – Infrastructure Operations

The Service Delivery Manager (SDM) is responsible for end-to-end service deliver...

Location

United States , Mahwah

Salary:

180000.00 - 190000.00 USD / Year

Tech Mahindra

Expiration Date

April 13, 2026

Requirements

10+ years in IT Infrastructure Operations or Service Delivery Management
Experience in Command center services and Datacenter operations
Strong background in Network, Midrange servers, and Mainframe operations
Proven experience managing 24x7 global operations
Technical Knowledge: High level understanding of Network infrastructure (circuits, routers, switches, APs)
Technical Knowledge: High level understanding of Server and midrange platforms
Technical Knowledge: High level understanding of Mainframe operations (LPARs, IPL, storage, hardware maintenance)
Technical Knowledge: High level understanding of ITSM tools (ServiceNow or equivalent)
Technical Knowledge: High level understanding of Incident, Change, and Problem Management frameworks
Leadership & Soft Skills: Strong stakeholder and executive communication

Job Responsibility

Service Delivery & Operations Management: Own and manage L1/L1.5 operations delivery across Midrange Servers, Network and Mainframe platforms
Service Delivery & Operations Management: Ensure adherence to SLAs and KPIs across all supported technology towers
Service Delivery & Operations Management: Drive RAG-based service health reporting and execution of continuous improvement plans
Service Delivery & Operations Management: Lead daily, weekly, and monthly service reviews with stakeholders
Network Operations Control (NOC): Oversee L1/L1.5 support of global network infrastructure across data centers
Network Operations Control (NOC): Ensure event monitoring and incident management for: Data circuits, Routers, switches, access points (APs), Internal and GNS-procured network hardware
Network Operations Control (NOC): Coordinate incident remediation with applicable internal teams and external providers
Network Operations Control (NOC): Manage troubleshooting and dispatch of Technology Support Group (TSG) via Service Orders
Network Operations Control (NOC): Ensure timely escalation and restoration for business-critical network events
Midrange Operations (MRO): Manage L1/1.5 support of midrange infrastructure, including: Open systems servers, Critical workstations, Globally deployed services

What we offer

medical
vision
dental
life
disability insurance
paid time off (including holidays, parental leave, and sick leave, as required by law)

Fulltime

Information Security Lead

We are offering an exciting opportunity in the Financial Services industry, base...

Location

United States , Bensalem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Lead the daily maintenance and automation of the SOC dashboard
Monitor and manage daily security alerts and logs, including Central Log, Virus, IPS, DLP, Web Content, Secure Email, and Active Directory Changes
Conduct regular security device and configuration reviews
Generate monthly security metrics and dashboards
Ensure comprehensive and efficient security patching in partnership with the IS team
Evaluate and suggest improvements to our SOC and Automation systems
Support both external and internal audit processes
Document security incidents as part of the CSIRT team
Engage outside contractors with proper technical expertise when necessary
Manage and monitor security staff to build a reliable, high-performing infrastructure team

Job Responsibility

Lead the daily maintenance and automation of the SOC dashboard
Monitor and manage daily security alerts and logs, including Central Log, Virus, IPS, DLP, Web Content, Secure Email, and Active Directory Changes
Conduct regular security device and configuration reviews
Generate monthly security metrics and dashboards
Ensure comprehensive and efficient security patching in partnership with the IS team
Evaluate and suggest improvements to our SOC and Automation systems
Support both external and internal audit processes
Document security incidents as part of the CSIRT team
Engage outside contractors with proper technical expertise when necessary
Manage and monitor security staff to build a reliable, high-performing infrastructure team

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

L2 Support Engineer & Release Manager

The L2 Support Engineer & Release Manager is responsible for overseeing producti...

Location

Romania , Bucuresti

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field
At least 4 years of experience as Technical Support Engineer, with at least 2 years working directly as a Release Manager
Good knowledge of Oracle database
Good knowledge of Rhel OS – Linux OS
Shell scripting knowledge
Network connectivity troubleshooting
Previous experience in and knowledge of ETL / data sourcing techniques
Previous experience with Control M, Tomcat / WebLogic/ Apache/ Fabric highly desirable
Previous production support experience, with can do mind-set and attitude and hands-on approach
Ability to analyse business requirements, defects and propose hot fixes

Job Responsibility

Drive on different tech adoption initiatives (GCP, EXACC, TRC etc)
Provide support for technical infrastructure components (e.g. databases, middleware and user interfaces)
Provide Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform
Estimate time required to implement remediation actions which are under direct control of RTB
Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines
Ensure appropriate vendor interaction in a multi-vendor environment
Conduct incident and problem management activities
Conduct scheduled Problem Management meetings with infrastructure groups, problem managers and incident managers OR from Agile world with SMs, POs to track progress and highlight issues
Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement
Perform releases/DR exercises/application maintenance activities over weekends (usually once every 3 weeks there is a weekend activity required)

What we offer

Smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or joining our accredited Coaching School
Epic parties or themed events

Fulltime

Systems Engineer

This role will serve as a subject matter expert with enterprise accountability f...

Location

United States , Las Vegas

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Four-year degree in Computer Science or related field or equivalent experience
10-15 years of experience required in the following areas: Windows Server 2008R2-2012 R2, 2016, and 2019 support
Microsoft Active Directory
Managing a VMware environment
Windows infrastructure services include GPO, DFS, File/Print, DNS, WINS, replication, certificate, and ADFS
IP Level experience with VLANs and Subnets
PowerShell/Python Scripting/task automation experience
MS Exchange/O365
Industry Standard Enterprise backup/recovery technology
Experience with configuration of Windows servers in a data center environment is required

Job Responsibility

Responsible for the design, standardization, and ongoing management of our enterprise Windows server/Active Directory, including Windows system administration, ongoing checks on expected server operations, storage space, event logs, etc.
Windows server 2008-2022 support (on-premises, remote, and cloud-based systems)
Implementation and management of enterprise backup solutions
PowerShell scripting and task automation
Participate in infrastructure management, remediation, and auditing processes that meet the PCI Data Security Standard
Ensure standard IT preventative maintenance/management functions are taking place in alignment with enterprise procedures and standards
Provide remote assistance as needed to personnel who are outside of the primary work location
Planning and coordination of changes in the context of change management
Creation and updating of system documentation
Develop, publish, and adhere to standards, policies, and procedures

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Service Operations Specialist

To assure SITA's competitive strength and business growth through the provision ...

Location

India , Bengaluru

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Minimum 3 -5 years of proven experience in the network and/or application/system support domain, IT System Administrator and application support role, or in a similar infrastructure-focused role
Must have dealt directly with external customers delivering to SLAs
A background in hybrid IT environments (on-premises and cloud), with practical knowledge of virtualization platforms (e.g., VMware) and cloud services (e.g., AWS)
Strong hands-on experience in managing and troubleshooting servers, network infrastructure, enterprise applications, and client systems in complex IT environments
Experience in operation and maintenance of airport IT systems, networking and airline-specific applications is highly preferred
A background in Airport IATA standards, airline infrastructure/applications, SBD, E-Gates, and airport passenger/baggage (Pax/Bags) systems would be an added advantage
Proficiency in Windows and Linux server environments, including installation, configuration, and administration
Strong knowledge of networking concepts and protocols such as TCP/IP, DNS, DHCP, and VPN
Strong hardware knowledge such as server, router, switch etc.
Knowledge on web server such as Apache, Tomcat

Job Responsibility

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA
Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements
To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance support and direct management
Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems
Support the senior team members in the management reporting and co-ordination of day-day tasks during absence of the Lead Engineer
Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Executive Principal, Site Reliability Engineering (SRE) – DevOps

The Executive Principal of Infra Engineering is a senior leader responsible for ...

Location

United States , Irvine

Salary:

180000.00 - 210000.00 USD / Year

Hyundai AutoEver America

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT/IS or equivalent experience
10 years of infrastructure engineering experience
8+ years of management experience required
High availability, fault tolerance, and incident management
Automation of infrastructure and operations
CI/CD pipeline design and maintenance
Monitoring, metrics, and performance tuning
Multi-platform expertise (Windows, Linux, VMware, cloud)
Security, audit, and identity/access management
Change control and risk management

Job Responsibility

Guide the Site Reliability Engineering (SRE) function, integrating DevOps principles to drive operational excellence, reliability, and innovation across infrastructure platforms
Lead multiple technical teams, including Platform Engineering, Data Center Management, Infrastructure Planning & Architecture and Network & Telecommunications, ensuring 24x7 support and continuous improvement within a complex, hybrid environment
Mentor and develop infrastructure managers and SMEs
Lead onshore/offshore teams and manage service providers
Oversee 24x7 operations, incident response, and problem management
Manage OpEx/CapEx, SLAs, KPIs, and OKRs
Ensure reliability, disaster recovery, and lifecycle management
Champion automation, CI/CD, and Infrastructure as Code
Direct monitoring, observability, and performance optimization
Align with security and compliance requirements

Fulltime

Systems Engineer

The Systems Engineer is responsible for supporting technological infrastructure ...

Location

United States , Tucker

Salary:

99360.00 - 147000.00 USD / Year

Georgia System Operations

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Computer Engineering, Engineering, Information Systems, or a related field from an accredited college or university
Minimum of 4 years in designing and managing technology infrastructure environments, cloud-based solutions, conducting system assessments, and troubleshooting (for Systems Engineer III)
Minimum of 6 years in designing and managing technology infrastructure environments, cloud-based solutions, conducting system assessments, and troubleshooting (for Systems Engineer IV)
Extensive experience with Active Directory, Windows Server (2016, 2019, 2022) and Linux distributions (Ubuntu, CentOS, Red Hat)
Extensive experience with Microsoft Windows desktop OS and related desktop management systems including MS Intune, WSUS, etc.
Proficiency in cloud platforms (AWS, Azure, GCP) and associated services including Microsoft 365
Strong knowledge of virtualization technologies (VMware, Hyper-V, Nutanix, Proxmox, etc.)
Experience with Microsoft Exchange Online and On-premises
Experience with configuration management tools and patch management tools
Familiarity with containerization technologies (Docker, Kubernetes)

Job Responsibility

System Design and Implementation: Design, deploy, and manage Windows and Linux desktop and server environments and related storage infrastructure
Architect and implement cloud-based solutions (e.g., AWS, Azure, Google Cloud Platform, Microsoft 365) to support business needs
Ensure system scalability, reliability, and security
Infrastructure Management: Maintain and optimize physical and virtual servers and workstation infrastructure
Monitor system performance, conduct regular system audits, and troubleshoot issues
Implement automation and configuration management
Plan and perform system upgrades
Perform routine systems maintenance activities like backup/recovery, patching, file management
Security and Compliance: Ensure systems are secure and compliant with industry standards and regulations
Implement and manage system security measures and configurations

What we offer

comprehensive medical, dental, and vision coverage
a strong retirement program
career development
flexible work schedules

Fulltime

Problem and Incident Manager - IT Infrastructure Maintenance

NTT DATA

Location:
France , Strasbourg

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 24, 2026

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