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Proactive Principal Specialist

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Vodafone

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Location:
United Kingdom , Home Based

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Proactive Principal Specialist leads the technical delivery of proactive broadband solutions using Zhilabs, combining coding, data analysis, and automation to identify and resolve issues before they impact customers. It drives measurable improvements in customer experience, operational efficiency, and commercial value through predictive modelling and cross-functional collaboration.

Job Responsibility:

  • Design and deliver proactive broadband use cases using Zhilabs to detect service issues early and improve customer experience
  • develop and maintain clean, efficient code and scripts (e.g., Python, SQL) to support proactive user stories and automation
  • build and optimise dashboards that visualise network and customer metrics, enabling fast and confident decision-making
  • lead technical delivery of proactive initiatives from concept through backlog shaping, testing, and go-live readiness
  • apply predictive modelling techniques to forecast service degradation and prevent customer impact
  • implement workflow automations that reduce manual effort and support scalable, end-to-end delivery
  • collaborate with cross-functional teams to validate use cases via A/B testing and ensure alignment with customer and business outcomes
  • host regular interlock sessions to review defects, share insights, and identify new proactive opportunities

Requirements:

  • Proficient in Python and SQL
  • experience with APIs and automation tools
  • strong data analysis skills and experience with large datasets
  • skilled in dashboard creation using Power BI or Tableau
  • familiar with broadband service issues and repair processes
  • agile working experience and strong communication skills
  • ability to translate technical insights into business outcomes
  • strong background in service operations, technical delivery, or proactive service enablement
  • experience leading automation and data driven fault prevention initiatives, including the use of A/B testing to validate improvements
  • extensive experience and deep knowledge in Fixed and Mobile Network Design, Capacity and Performance management
  • experience in brand friendly communication through sms, email, voice campaigns
  • experience of building relationships across teams and partners
  • experience in CPE configuration and management using TR69 and other protocols
What we offer:
  • Great pay
  • bonuses
  • up to 28 days off plus bank holidays
  • paid time for charity work
  • discounts
  • vouchers
  • a pension plan
  • amazing learning tools
  • top-notch parental leave policies

Additional Information:

Job Posted:
April 10, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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