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Due to the continuing success of Andertons Music Co, we are currently looking to add an additional high-calibre Pro-Audio Sales Consultant to work at our Guildford Sales Office as a member of our Sales and Service team, who are fully focussed on delivering pre and post-sale advice to our online/remote customers.
Job Responsibility:
Delivering pre and post-sale advice to online/remote customers
Helping customers find the perfect solution to their needs
Consistently delivering a high standard of customer service
Requirements:
Knowledge of the Pro-Audio main brands
Knowledge of the construction and features of products
Able to explain the differences between the brands and products and help customers by giving great independent advice
Able to identify the features and benefits relevant to the customer over the phone and via email
The ability to absorb new information readily and pass it on to others
Customer service experience, ideally in a retail environment or similar or within the music equipment sector
Communication skills to converse, build relationships and interact with individuals, customers, and staff at all levels
The ability to react to challenges while remaining calm
The confidence and organisational skills to control all aspects of a busy sales environment
Previous experience in retail sales or similar environments preferred
Attention to detail and the ability to work quickly and accurately
Computer literate (especially MS Outlook and Excel)