Privileged Access Management, HSBC

HSBC

Location:
Mexico, Azcapotzalco

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

IAM Technology is a global engineering and development team providing Identity and Access Management technology for HSBC. Specialist Engineers within PAM Technology work on automation, optimization, and innovation in support of Privileged Access Management services.

Job Responsibility:

Conduct root cause analysis of incidents and implement measures to prevent recurrence
Deliver changes in accordance with guidelines, representing them in Change Advisory Board (CAB) meetings as required
Complete tasks to maintain a stable and resilient service
Drive continuous improvement in service health and resilience
Provide data and documentation to internal and external auditors, including walkthroughs and reports
Research, develop, and implement new solutions to reduce manual work and effort
Maintain proactive relationships with multiple PAM vendors
Foster strong relationships with business stakeholders and internal technical teams
Manage out-of-hours work when required
Promote knowledge sharing and mentoring within the team.

Requirements:

3 years+ experience of at least one third party PAM product (Delinea, Cyberark, One Identity, or Hashicorp Vault)
3 years+ experience of UNIX and/or Windows operating systems – build, support and maintain
Experience of data management – SQL database, data repositories such as Splunk, reporting such as Grafana and PowerBI
Experience of designing and building automation processes using Ansible Automation Platform (AAP) including creation of playbooks
Experience of managing crisis calls, troubleshooting complex issues and building root cause remediation plans
Experience of designing monitoring and alerting solutions at enterprise level (Splunk, Grafana, App Dynamics, SCOM)
Understanding and experience of technologies deployed at a large scale in a global IT enterprise
Experience of working in an Agile team – managing work in Jira and engagements in Jira Service Desk
Confident and clear communicator in English language – written and spoken within an internationally diverse team setting
Experience of coding, scripting, and use of GitHub and code management best practices
Experience working with Audit, and Compliance requests and procedures
Experience taking on Scrum Master role, or in managing Jira Boards and task prioritisation
Ability to adapt and understand new technologies – being self-motivated to learn
Strong interpersonal, influencing, communication and report-writing skills
Ability to interact appropriately with users of various technical skill levels
Strong analytical skills and ability to work with users to find the best solution
Ability to work in a multi-country, culturally diverse and time-zone separated role.

Nice to have:

Ability to adapt and understand new technologies – being self-motivated to learn
Strong interpersonal, influencing, communication and report-writing skills
Ability to interact appropriately with users of various technical skill levels
Strong analytical skills and ability to work with users to find the best solution.

What we offer:

Greater number of leave days for personal events
Professional development opportunities
Flexible working
Inclusive and diverse environment.

Additional Information:

Job Posted:
May 21, 2025

Expiration:
June 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Privileged Access Management