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Private Wealth Management Client Services Team Associate

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U.S. Bank National Association

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Location:
United States , Des Moines

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Category:

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Contract Type:
Not provided

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Salary:

22.50 - 30.00 USD / Hour

Job Description:

Private Wealth Management (PWM) Client Services Team Associate is a service and support representative functioning as the primary, daily contact between Wealth Management, Trust, Banking, or Investment clients and U.S. Bank.

Job Responsibility:

  • Function as the primary, daily contact between Wealth Management, Trust, Banking, or Investment clients and U.S. Bank
  • Handle day-to-day client calls and transactions and problem resolution within delegated authority and/or standard department guidelines
  • Escalate items beyond specified authority to the assigned Private Wealth Management Advisor or respective specialist
  • Work proactively to identify potential problems, compliance issues, or fraud to maximize client satisfaction and encourage expansion of the relationship
  • Develop working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures

Requirements:

  • Associate's degree, or equivalent work experience
  • Five or more years of relevant experience
  • Excellent verbal, written and interpersonal communication skills
  • Proven customer service and problem resolution skills
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Advanced knowledge of departmental and bank products and services
  • Sufficient understanding of departmental procedures and systems to operate with very limited supervision
What we offer:
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Additional Information:

Job Posted:
February 20, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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