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At Four Seasons Resort and Residences Whistler the Front Desk team plays a vital role in creating thoughtful, memorable guest experiences. As a Full Time Private Resident Receptionist, you’ll welcome the private residence guests to the property, provide exceptional guest experiences at check-in, during the guest’s stay and on departure.
Job Responsibility
Support every stage of the resident journey, from coordinating initial reservations in alignment with rental agreements to welcoming owners back to the property
Anticipate and fulfill resident requests throughout each stay
Arrange transportation, day trips, and dining experiences
Deliver a consistently timely and exceptional level of service
Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests
Requirements
Minimum 1 year experience working within a luxury hotel or similar environment is considered an asset
Essential ability to quickly and positively establish rapport
Cross cultural sensitive and customer service orientation
Previous experience with Opera PMS is an asset
Proficiency in the English language, both written and orally
Valid work authorization for Canada
Nice to have
Minimum 2 years experience working within a luxury hotel or similar environment
Previous experience with Opera PMS
What we offer
$26.30 to $27.90 per hour
Affordable staff accommodation located in scenic Whistler
Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
Complimentary meal provided every shift in our staff cafeteria
Paid time off
vacation days and additional floating holidays per year
Medical, Dental and Sick leave coverage
Excellent training and development programs and employee recognition events
Exclusive discount and travel programs with Four Seasons worldwide