Private Residences Guest Service Attendant Job at Four Seasons (Whistler)

Guest Room Attendant

Four Seasons Hotel Seattle is looking for a Guestroom Attendant who shares our p...

Location

United States of America , Seattle

Salary:

26.22 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Ability to read, write and speak English
Previous Housekeeping experience preferred, but not required

Job Responsibility

Maintains cleanliness of all guest room and/or private residences – vacuuming, dusting, cleaning of all guestroom surfaces (including mirrors, furniture, floors, bathroom fixtures, etc.) ensuring they are streak and mark-free
Monitors guestroom equipment to ensure all items are in working order
Completes assigned number of rooms to clean during a shift
Participates in the detail cleaning of guestrooms as assigned in accordance with the hotel’s Perfect Room Program (PRP)
Removes and replaces dirty towels and sheets with clean product from the linen storage closets
Sanitizes all areas of the guestroom (bedroom, living room, dining room and bathroom, kitchen areas) according to procedure
Makes bed
Removes room service trays, dishes and carts to service landings
Stocks guestroom linen in the appropriate storage areas on guest floors
Retrieves and delivers guest requests as needed

What we offer

13 Days Paid Time Off + 10 Paid Holidays/year
Medical, Dental, & Vision Insurance
401K Retirement Savings Plan, plus Employer Match Program
Complimentary Room Nights and Discounted Rates
Complimentary Meals in our Employee Cafeteria
Complimentary Uniform Care & Dry Cleaning
Employee Assistance Program
Investment in your Wellbeing
Paid Parental Leave & Short-Term Disability
Life Insurance

Fulltime

Residences Manager

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vi...

Location

United States of America , New York

Salary:

86000.00 - 90000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Enthusiastic, optimistic and passionate
Self-driven and solution oriented
Invested in team, listens, cares about development and celebrates team success
Sets expectations and inspects what is expected
Fosters inclusion and embraces diversity
Takes feedback as an opportunity to grow
Works smart, organized and has a strategy to achieve goals
Plans tasks carefully, pro-active and organized
Client obsessed and creates opportunities to connect in meaningful ways, building lasting relationships
Has integrity and actions match words

Job Responsibility

Attend and participate in all Operations meetings and events
Conduct regular tours of the residences and make recommendations for changes as well as note deficiencies and ensure corrective action is taken
Meet on a regular basis with all non-management employees
Develop profit improvement ideas, policies and procedures and implement them with approval of the Director of Residences
Assist in ensuring that all areas of the residences are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner
Ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the residential goals and objectives
Monitor resident satisfaction and send periodic surveys
Ensure all Four Seasons residence Policies and Procedures are followed
Conduct weekly Operations meetings to discuss operational challenges, opportunities and to improve or maintain an excellent communication flow
Monitor all standards in the residences to ensure they are in place and enforced

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Overnight Residential Services Attendant

About the role Four Seasons Hotel and Private Residences Nashville is seeking an...

Location

United States , Nashville

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in Residential Services or Guest Services, preferably in a luxury environment
Strong communication skills with a solid command of the English language
Flexibility to work overnight (third shift), including weekends and holidays
Strong attention to detail and organizational skills
Ability to use various software systems and technology

Job Responsibility

Process incoming and outgoing packages, mail, faxes, and deliveries accurately and in a timely manner
store and retrieve resident items such as groceries, luggage, dry cleaning, and flowers
Assist residents with luggage, transportation needs, deliveries, wine shipments, groceries, and other personal requests following their instructions
Provide information regarding residential and hotel events, services, and amenities
Support homeowners with transporting items to and from private storage areas
Provide lobby support, including answering calls at the Residences Concierge desk and delivering messages, newspapers, and packages to residences
Collaborate with Residential team members and assist across roles during high-volume periods or staff absences
Deliver all owner interactions with professionalism and personalized service while anticipating needs and resolving concerns proactively
Communicate resident requests clearly to the Residence Concierge to ensure efficient completion
Maintain cleanliness and organization of the Residential Lobby and common areas

What we offer

Excellent training and development opportunities
Employee discounts for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Inclusive employee culture and engagement events year-round

Parttime

Residential Services Attendant

Location

United States of America , Nashville

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in Residential Services, Guest Services, or luxury hospitality preferred
Excellent communication skills and strong command of English in verbal and written form
Flexibility to work early mornings, afternoons, evenings, weekends, and holidays
Strong attention to detail and ability to multitask in a fast-paced environment
Comfort using a variety of software and technology tools
Authorization to work in the United States is required

Job Responsibility

Process incoming and outgoing packages, messages, mail, groceries, flowers, luggage, and other resident items with accuracy and timeliness
Assist residents with luggage handling, transportation arrangements, deliveries, parcels, wine deliveries, and grocery services based on resident instructions
Provide residents with information regarding residential services, events, amenities, and hotel offerings
Support homeowners in transporting items to and from private storage as requested
Deliver messages, packages, newspapers, and faxes to condominiums and assist with Residential Lobby operations, including answering phones at the Residence Concierge desk
Maintain cleanliness and organization of the Residential Lobby and all common residential areas
Assist Residence Concierge, Management, and Public Area teams during absences or peak periods
Handle all resident interactions with exceptional professionalism, anticipating needs and resolving issues to prevent service disruptions
Communicate resident requests promptly to Residence Concierge for follow-up and task completion
Provide role coverage for colleagues during meal breaks or emergencies

What we offer

Competitive salary, wages, and comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Dynamic, inclusive employee culture with year-round engagement events

Fulltime

Residential Services Attendant

Four Seasons Residences Nashville is seeking a Residential Services Attendant to...

Location

United States of America , Nashville

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in Residential Services, Guest Services, or luxury hospitality preferred
Excellent communication skills and strong command of English in verbal and written form
Flexibility to work early mornings, afternoons, evenings, weekends, and holidays
Strong attention to detail and ability to multitask in a fast-paced environment
Comfort using a variety of software and technology tools
Authorization to work in the United States is required for this role.

Job Responsibility

Process incoming and outgoing packages, messages, mail, groceries, flowers, luggage, and other resident items with accuracy and timeliness
Assist residents with luggage handling, transportation arrangements, deliveries, parcels, wine deliveries, and grocery services based on resident instructions
Provide residents with information regarding residential services, events, amenities, and hotel offerings
Support homeowners in transporting items to and from private storage as requested
Deliver messages, packages, newspapers, and faxes to condominiums and assist with Residential Lobby operations, including answering phones at the Residence Concierge desk
Maintain cleanliness and organization of the Residential Lobby and all common residential areas
Assist Residence Concierge, Management, and Public Area teams during absences or peak periods
Handle all resident interactions with exceptional professionalism, anticipating needs and resolving issues to prevent service disruptions
Communicate resident requests promptly to Residence Concierge for follow-up and task completion
Provide role coverage for colleagues during meal breaks or emergencies.

What we offer

Competitive salary, wages, and comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Dynamic, inclusive employee culture with year-round engagement events

Fulltime

Door Attendant

Location

United States of America , Denver

Salary:

19.29 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. Assists guests descending from cars. Issues appropriate valet parking ticket to guests who want car parked. Gives verbal greeting to guests arriving on foot. Opens hotel doors for all guests
Unloads guest luggage from car, tags it and issues claim tickets to the guest. Provides guests with parking instructions and price. Assess any damage to vehicle at arrival and designates such on claim ticket. Directs hotel guests to the Front Desk for check-in. Transfers luggage to the Bell Staff
Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars. Designates hold cars if need be, and assures proper ticketing to differentiate such vehicles. (Either for 15 min loading parking, or hold car as comp service)
Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed. Acts as a liaison for House Car availability as well as additional Bell/ Valet services. Loads luggage in car for departing guests
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints including but not limited to any car damages or parking concerns, luggage services, or house car related issues, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc
Greets all guests and residents passing through Front Door and offers them assistance
Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Works harmoniously and professionally with co-workers and supervisors
Provides a high level of cleanliness on the driveway, in the garage, and hotel entrance

Job Responsibility

Creates a strong sense of arrival for hotel, restaurant and banquet guests
Arranges for cars to be parked or retrieved
Arranges transportation for guest
Assures that guests' departures and arrivals are swift and complete

What we offer

Hourly rate $19.29 plus tips
Medical, dental, and vision insurance
Paid Time Off and Vacation Pay
401k participation with company matching program
Complimentary stays at Four Seasons worldwide, subject to availability
Discounted RTD Flex Pass
Free shift meal prepared by the culinary team
Complimentary cleaning of employee uniforms

Fulltime

Part-Time Bell Attendant

The Bell Attendant is an integral part of the Residential Services Team whose ma...

Location

United States of America , San Francisco

Salary:

30.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Reading, writing, and oral proficiency in the English language
Must have excellent personal presentation and interpersonal skills
Must have minimum of 1+ year bell/guest services experience in a hotel environment
Must be able to prioritize and multi-task, and have a high attention to detail
Must be able to work a flexible schedule, including days, nights, overnight, weekends & holidays
Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push 50 – 100 lbs, respectively
High school education or equivalent experience is required
Must already be legally permitted to work in the United States

Job Responsibility

Greets all guests passing through lobby and offers them assistance
Delivers luggage to room upon check-in and picks up luggage from room upon departure
Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
May performs errands for guests and the hotel that may require local travel off of the hotel property
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Complies with Four Seasons Work Rules and Standards of Conduct
Works harmoniously and professionally with co-workers and supervisors
Provides arriving residents with a Four Seasons Private Residences orientation

What we offer

Medical, dental, & vision
401K Retirement plan with matching
New Parental Leave
Paid holidays, vacation, and sick pay
Complimentary accommodations at Four Seasons Hotels & Resorts worldwide

Parttime

Bell Attendant

Operating from the Residential Lobby and Front Drive, the Bell Attendant is an i...

Location

Türkiye , Istanbul

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Reading, writing, and oral proficiency in the English language, intermediate communication skills are essential
Must have excellent personal presentation and interpersonal skills
Must have minimum of 1+ year bell/guest services experience in a hospitality environment
Must be able to prioritize and multi-task, and have a high attention to detail
Must be able to work a flexible schedule, including days, nights, overnight, weekends and holidays
Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push 30 kg., respectively
High school education or equivalent experience is required
Driver's License is preferred

Job Responsibility

Responds to a wide variety of homeowner requests by accurately assessing the Resident’s needs and inquiries
offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons policies
When necessary, greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the residence
Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified in the Residence Unit Admittance Forms
Assists residents, visitors, and/or vendors in all inquiries in connection with residential common areas, hours of operations, key residences personnel, directions, etc
Greets all residents and their guests passing through lobby and offers them assistance
Assists in Residential Lobby service - answer telephones at the residences Concierge Desk, deliver messages, packages, laundry, groceries, etc. to units
Deliveries in-residence dining requests from 3rd party vendors to unit as requested
Ensures the residences lobby is always clean, including bell carts and storage area
To assist the Concierge when needed during busy periods and when required

What we offer

Competitive Salary & Wages
Private Health Insurance
Excellent Learning and Development opportunities
Complimentary Employee Meals

Fulltime

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Private Residences Guest Service Attendant

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