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Private Pay Specialist

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Pafford EMS

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The private pay collector is responsible for collecting unpaid balances on delinquent medical accounts to ensure reimbursement for ambulance services provided to patients.

Job Responsibility:

  • Provides exceptional customer service on both incoming and outbound calls
  • Contact patients / guarantors to solicit insurance information for ambulance bills
  • Contact patients by telephone to set up payment in full or negotiate payment plans to resolve delinquent accounts
  • Records and update account activity to reflect changes in demographics, and collection efforts associated with resolving their account
  • Resolves patient complaints by listening to patients
  • Performs skip tracing to locate patients
  • Performing other duties as assigned

Requirements:

  • Proficient with a PC
  • Knowledge of Health Insurance Portability and Accountability Act (HIPAA)
  • Knowledge of procedure and diagnostic codes (HCPCS and ICD-10 codes)
  • Knowledge of medical terminology
  • Knowledge of Medical Billing
  • Ability to work independently and with a group
  • Working knowledge of MS Word, Excel
  • Ability to maintain effective working relationships
  • Thorough knowledge of office practices
  • Ability to type at least 35 words per minute
  • Proficiency using 10 key
  • High School Diploma or GED
  • Minimum of one year revenue cycle management experience

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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