Private Mortgage Banker Assistant

• Work under the guidance of a Private Mortgage Banker to produce high quality residential mortgage loans that meet Wells Fargo Home Mortgage guidelines
• Build relationships focused on affluent borrowers with realtors, builders, financial professionals, bank store, past customers, and other non-traditional sources
• develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace
• Obtain customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in
• Coordinate and schedule customer meetings, seminars, and virtual consultations, ensuring optimal calendar utilization for HMC/PMB
• Understand real estate appraisals, title reports, and real estate transactions
• Interact with customers to understand their needs and provide a high-quality loan service
• Conduct outbound calls and emails to nurture leads, schedule consultations, and promote mortgage solutions tailored to customer needs
• Serve as the first point of contact for prospective borrowers, delivering a high-touch experience that builds trust and drives conversion
• Review low complexity financial and credit data, matching customer needs with an appropriate loan program and level of risk
• Develop knowledge of company products, policies and procedures, and underwriting requirements
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of generating loans
• Provide information regarding the loans to consultants and functional colleagues

2+ years of Mortgage Consumer Direct Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience in loan origination or loan processing
• Strong understanding of mortgage sales, origination processes and industry regulations
• Experience working with high-net-worth clients
• Excellent verbal, written, and interpersonal communication skills
• Extensive knowledge of lending policy guidelines and procedures
• Track record of proactive problem solving, taking initiative, and effectiveness in resolving complex escalations timely and decisively to meet customer expectations
• Ability to manage multiple priorities, including managing a pipeline and supporting escalations while maintaining excellent quality
• Ability to organize, re-prioritize, and manage multiple priorities in-order-to meet deadlines
• Technical skills: CORE, One Right Answer, Policy Library, Microsoft Office, Horizon, RALI

• Hybrid work schedule
• Equal opportunity employer
• Drug-free workplace
• SAFE registration required
• Compliance with regulatory requirements