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Private Cloud AI Customer Engineer

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Private Cloud AI Customer Engineer role at Hewlett Packard Enterprise focused on helping customers adopt HPE PCAI Private Cloud AI product through onboarding support, technical guidance, and customer success management.

Job Responsibility:

  • Customer Onboarding: Assist customers in the initial adoption of the HPE PCAI Private Cloud AI product
  • Project manage the customer and use case
  • Provide hands-on support and guidance during the first three months post-purchase
  • Conduct informal product training sessions
  • Customer Engagement: Schedule and conduct regular cadence calls with customers
  • Serve as the primary point of contact for customers during the onboarding phase
  • Use Case Adoption: Guide customers through the initial adoption of their first use case
  • Work closely with customers to understand their specific requirements
  • Collaboration and Coordination: Collaborate with internal teams including Sales, Product Management, and Technical Support
  • Coordinate with multiple stakeholders to address customer needs
  • Customer Success: Monitor customer progress and provide proactive support
  • Identify potential challenges and work with customers to mitigate risks
  • Track customer satisfaction and feedback

Requirements:

  • Python (hands on with data science libraries preferred)
  • Linux
  • Kubernetes (GPU Scheduling)
  • Containerization (Including repositories, creating container images, etc)
  • Helm
  • AuthN/AuthZ (including SSO)
  • LangChain, LlamaIndex, vLLM
  • RAG Pipelines
  • Storage (object, file)
  • Big Data (structured vs unstructured) and storage solutions (data warehouses, lakes, distributed file systems)
  • Relational Database Management System (RDBMS)
  • SQL and NoSQL
  • NLP (and its limitations)
  • LLMOps
  • Vector DBs
  • Enterprise AI solutions and techniques (Virtual assistants, Q&A chatbots, summarization, RAG, etc)
  • Project Management: Demonstrated expertise in managing multiple complex projects simultaneously
  • Customer Service: Strong customer service orientation
  • Technical Troubleshooting and Problem Resolution: Strong analytical and problem-solving skills
  • Communication: Excellent verbal and written communication skills
  • Collaboration: Strong teamwork skills and the ability to work collaboratively with cross-functional teams
  • Empathy: Ability to understand and empathize with customer challenges
  • Proactive Approach: Initiative to anticipate customer needs
  • Attention to Detail: Keen attention to detail

Nice to have:

  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Security-First Mindset
  • Solutions Design
  • Testing & Automation
  • User Experience (UX)
What we offer:
  • Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Personal & Professional Development: specific programs catered to helping you reach career goals
  • Unconditional Inclusion: inclusive work environment that celebrates individual uniqueness
  • Flexibility to manage work and personal needs

Additional Information:

Job Posted:
November 25, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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