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Private Cloud AI Customer Engineer

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
United States of America

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

106000.00 - 243000.00 USD / Year
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Job Description:

As a Private Cloud AI PCAI Customer Engineer, you will be a crucial member of our technical and customer-facing team, supporting the HPE Private Cloud AI PCAI product. Assist customers in the initial adoption of the HPE PCAI Private Cloud AI product.

Job Responsibility:

  • Customer Onboarding: Assist customers in the initial adoption of the HPE PCAI Private Cloud AI product.
  • Project manage the customer and use case
  • Provide hands-on support and guidance during the first three months post-purchase.
  • Conduct informal product training sessions to help customers understand and utilize the product effectively.
  • Customer Engagement: Schedule and conduct regular cadence calls with customers to track progress, address concerns, and provide updates.
  • Serve as the primary point of contact for customers during the onboarding phase, ensuring a smooth and positive experience.
  • Use Case Adoption: Guide customers through the initial adoption of their first use case, providing technical expertise and best practices.
  • Work closely with customers to understand their specific requirements and tailor support accordingly.
  • Collaboration and Coordination: Collaborate with internal teams, including Sales, Product Management, and Technical Support, to ensure customer success.
  • Coordinate with multiple stakeholders to address customer needs, resolve issues, and ensure timely delivery of solutions.
  • Customer Success: Monitor customer progress and provide proactive support to ensure early value realization from the product.
  • Identify potential challenges and work with customers to mitigate risks and ensure a successful onboarding experience.
  • Track customer satisfaction and feedback, and work with internal teams to continuously improve the onboarding process.

Requirements:

  • Python (hands on with data science libraries preferred)
  • Linux
  • Kubernetes (GPU Scheduling)
  • Containerization (Including repositories, creating container images, etc)
  • Helm
  • AuthN/AuthZ (including SSO)
  • LangChain, LlamaIndex, vLLM
  • RAG Pipelines
  • Storage (object, file)
  • Big Data (structured vs unstructured) and storage solutions (data warehouses, lakes, distributed file systems)
  • Relational Database Management System (RDBMS)
  • SQL and NoSQL
  • NLP (and its limitations)
  • LLMOps
  • Vector DBs
  • Enterprise AI solutions and techniques (Virtual assistants, Q&A chatbots, summarization, RAG, etc)
  • Project Management: Demonstrated expertise in managing multiple complex projects simultaneously, with a proven track record of prioritizing tasks and meeting deadlines efficiently and effectively.
  • Customer Service: Strong customer service orientation, with a focus on delivering exceptional support.
  • Technical Troubleshooting and Problem Resolution: Strong analytical and problem-solving skills to quickly identify issues, and work with support team to resolve.
  • Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
  • Collaboration: Strong teamwork skills and the ability to work collaboratively with cross-functional teams.
  • Empathy: Ability to understand and empathize with customer challenges and provide supportive solutions.
  • Proactive Approach: Initiative to anticipate customer needs and address potential issues before they arise.
  • Attention to Detail: Keen attention to detail to ensure accurate and thorough support and documentation.

Nice to have:

  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Security-First Mindset
  • Solutions Design
  • Testing & Automation
  • User Experience (UX)
What we offer:
  • Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
  • Personal & Professional Development: specific programs catered to helping you reach any career goals.
  • Unconditional Inclusion: unconditionally inclusive in the way we work and celebrate individual uniqueness.

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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