Private Client Manager / Senior Loss Adjuster

• Handle claims in line with company requirements, meeting the demanding service standards of Major & Complex Loss (MCL) HNW clients
• Oversee all claims involving mid-high net worth customers and those requiring additional customer support, taking ownership where necessary
• Mentor adjusters to ensure an 'added value' approach to Private Client claims, supporting new recruits in understanding the MCL philosophy
• Build relationships with existing Private Client Insurers, acting as a point of contact for escalations
• Collaborate with Business Development and Growth teams to add new mid-high net worth clients to the portfolio
• Ensure key performance indicators are achieved and maintained
• Progress and control all cases efficiently
• Apply company systems and procedures effectively
• Deliver technical accuracy to the highest standard

• Previous experience within a similar role
• Progress towards, or completion of, ACILA, FCILA or equivalent professional qualifications preferred
• Strong interpersonal and communication skills
• Ability to thrive in a fast-paced and evolving environment
• Dependability and persistence are essential
• Proven track record in general property adjusting and high net worth cases
• Experience handling major losses is desirable
• Flexible and adaptable to shifting priorities
• Resilient under pressure in a demanding environment
• Full, clean driving licence required

Experience handling major losses

• Pension (5% employee / 5% employer contribution)
• Life assurance: x4 salary
• 25 days holiday (increasing with length of service)
• Flexible working options: hybrid, remote, or collaborative office space
• Dress for your day policy
• Employee Assistance Programme (24/7 confidential helpline)
• High Street discounts and financial wellbeing hub
• Refer-a-Friend scheme
• Cycle to Work scheme
• Lease car salary sacrifice
• Incentive plan
• Funding for professional qualifications
• Ongoing learning and development opportunities
• Leadership training programme
• Wellbeing centre: move, munch, money & mind focus
• Discounts with 100s of UK retailers
• Flexible benefits: holiday purchase plan, health cash plan, BUPA dental plan