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Working as a Barclays Private Banking & Wealth Management Executive, you will be assisting the Private Banker / Wealth Managers in acquiring, servicing, and retaining clients to deliver overall business objectives. You will become a key point of contact for the client for day-to-day operational matters. In your new role you will assist the Private Banker / Wealth Manager in marketing products to clients and support the Pod/ team/ business in the delivery of its targets and goals.
Job Responsibility
Assisting the Private Banker / Wealth Managers in acquiring, servicing, and retaining clients to deliver overall business objectives
Become a key point of contact for the client for day-to-day operational matters
Assist the Private Banker / Wealth Manager in marketing products to clients and support the Pod/ team/ business in the delivery of its targets and goals
Support and assist Relationship Managers in acquiring, onboarding, servicing and retaining clients to deliver overall business goals, managing complex client situations
Liaise directly with clients regarding complex client requests in respect of various banking and servicing requirements such as onboarding, banking transactions, Investments, credit & digital solutions
Work closely with Operations and other support functions to deliver positive outcomes for clients
Establish strong client and internal relationships alongside relationship managers to ensure high quality service is provided at all times
Responsible for all aspects of clients servicing and service engagement plans
Develop relationships with other areas of the bank
Point of contact for all new account queries, complex servicing requests and a liaison between relationship teams and support/specialist teams
Ensure legal and regulatory standards and internal policies and procedures are adhered to, support relationship managers with risk related activities
Requirements
Sound knowledge of banking, operational procedures, risk management, lending and understanding of security requirement
Ability to demonstrate integrity and adherence to regulatory policies and procedures. An understanding of financial services Risk and Control procedures
Experience in managing client relationship
Experience in dealing with senior stakeholders
Experience in preparing for client facing meetings relating to banking proposition, investments and annual reviews
Relevant client facing experience in a Private Banking/Wealth Management or similar role
Excellent organisational skills and attention to detail, ensuring accuracy and efficiency in all administrative tasks and client communications.
Technically minded with strong PC skills (Word, Excel, Power point)
Good communicator with the ability to engage across a broad client demographic
Strong interpersonal and communication skills, with the ability to develop trusted relationships with clients and internal teams across various cultures and backgrounds.
Additional language skills may be required for some PBE roles
Nice to have
Assist the Private Banker/Wealth Manager in administration and management of day-today administration on client relationships including payments, banking enquiries, attending meetings (to observe/take notes), preparation of file notes, drafting of letters and other documentation, annual client reviews, etc all overseen and signed-off by the Private Banker/Wealth Manager.
Responds in a timely and professional manner to client requests, owning task execution end to end, working pro-actively with Operations, Business Management and other business stakeholders to ensure delivery, resolve issues and reduce / remove errors.
Good overall knowledge of Barclays Private Bank/Barclays Wealth information systems
Understanding of regulatory framework
Taking responsibility for any remediation activities, administrative and/or governance tasks as required by client/business activity where appropriate.
A strong, up to date understanding of the general financial markets dynamics and current financial concepts.
A high aptitude and understanding of the digital landscape, with the ability to effectively support client’s changing needs in this area
Adaptability and resilience to manage multiple priorities and changing demands in a fast-paced environment.
Demonstrated initiative and capacity for independent problem-solving, while ensuring appropriate escalation where required.
Willingness to participate in team projects and contribute to a collaborative and supportive team culture.