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As part of the Private Banking team, the Private Banking Executive will play a crucial role in supporting the commercial function and ensuring a high level of service for an international and demanding clientele. Working closely with private bankers, you will help manage client relationships, oversee daily operations, and ensure full compliance with regulatory requirements such as KYC and AML.
Job Responsibility:
Assist private bankers in managing and maintaining client relationships, including attending meetings and taking detailed notes
Support compliance with the bank’s Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
Handle day-to-day client servicing, ensuring prompt and accurate execution of transactions and operations
Act as a liaison between clients, private bankers, and internal departments to facilitate smooth communication and issue resolution
Draft and prepare client correspondence and reports, and respond to administrative queries
Monitor client activity to identify and report potential risk events or complaints
Ensure precise and timely execution of all administrative tasks
Comply with the bank’s training and competency development program
Maintenance of client information, management of contracts and agreements, and preparation of reports, presentations, and other materials
Coordination of schedules for relationship managers and clients, ensuring efficient time management and smooth communication
Processing of transactions, management of expense reports, and routine requests to free up the relationship manager's time for strategic activities
Information gathering on relevant market trends, competitor offerings, and industry news to support the relationship manager in providing informed advice and tailored solutions
Analysis of client data, preparation of reports on portfolio performance, and provision of insights to inform portfolio adjustments and client recommendations
Management of inbound and outbound communication through phone, email, and other channels, relaying important information and response to client inquiries
Provision of support to relationship managers with planning, tracking and the execution of complex client projects by managing timelines and resources, identifying potential issues, summarising client portfolios and proactively communicating updates and opportunities to the relationship manager
Support to clients with everyday product and services tasks such as deposits, withdrawals, transfers, bill payments, mobile app support as well as updating personal information, contact details and account preferences
Guidance to new customers through account opening procedures, explanation of account terms and conditions, and setting up of online access and other services
Management and maintenance of client relations by resolving various customer concerns and inquiries, including account balances, statements, transactions, fees
Maintenance of confidentiality and security of client data by following strict data security protocols and ethical practices
Requirements:
Proven experience in the private banking sector, with exposure to high-net-worth clients and an understanding of their service expectations
Strong knowledge of KYC and AML regulations, with experience supporting ongoing compliance processes
Fluency in French, English, both written and spoken
Excellent command of Microsoft Office (Excel, Word, Outlook, PowerPoint)
Knowledge of Avaloq banking system is a strong plus
Nice to have:
Excellent administrative and organizational skills, with attention to detail and ability to multitask
Capacity to work effectively under pressure in a fast-paced and demanding environment
Strong interpersonal and communication skills, with a client-centric mindset
Master’s degree in Banking and/or Finance
What we offer:
Wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations
hybrid working
structured approach to hybrid working with fixed 'anchor' days
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