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Private Banking Executive Manager

United Kingdom, London · Job Posted June 15, 2026
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Job Description

Join us as a Private Bank Executive Manager, where you'll lead a team of Private Bank Executives who support the day-to-day needs of high-value clients. You'll be responsible for delivering an exceptional client experience, driving operational excellence, and ensuring the team provides seamless support across every stage of the client journey.

Job Responsibility

  • Lead a team of Private Bank Executives who support the day-to-day needs of high-value clients
  • Deliver an exceptional client experience, driving operational excellence, and ensuring the team provides seamless support across every stage of the client journey
  • Coach, develop, and inspire your team, helping them navigate complex client requests while maintaining the highest standards of service, risk management, and regulatory compliance
  • Act as an escalation point for more sensitive or complex client situations
  • Identify opportunities to improve processes, increase efficiency, and enhance the overall client and colleague experience
  • Work closely with colleagues across Investments, Lending, Operations, Risk, and Compliance to ensure clients receive coordinated and consistent support
  • Oversee key control activities, maintain high standards of KYC and AML compliance, and take ownership for service delivery, team performance, and operational outcomes

Requirements

  • Leading and developing client-facing teams within Private Banking, Wealth Management, or a similar financial services environment
  • Managing complex client relationships and acting as an escalation point for sensitive service or operational matters
  • Operating within regulated environments and ensuring policies relating to KYC, AML, and risk management are consistently applied
  • Building strong partnerships with Private Bankers and internal stakeholders to deliver outstanding client outcomes

Nice to have

  • Strong leadership and coaching capabilities, with a track record of developing high-performing teams
  • The ability to identify opportunities for improvement, implement change, and drive measurable enhancements to service delivery
  • A strong understanding of operational risk, controls, and governance, with a commitment to maintaining high standards of compliance
  • Excellent organisational and problem-solving skills, with the ability to balance client needs, team priorities, and business objectives
  • A proactive and detail-oriented approach, with the confidence to make decisions and take ownership of outcomes

What we offer

  • Cycle or run to work? We’ve got everything you need – from cycle hire and parking areas to new showering and changing facilities
  • Our Wellness Suite includes a well-equipped gym and exercise studios, and provides personal training sessions and massage therapy
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