Privacy & AI Compliance Specialist Job at Bloomreach

Data Protection and AI Compliance Specialist

The Data Protection and AI Compliance Specialist will play a critical role in en...

Location

Romania , Bucharest

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Law, Information Technology, Data Science, or a related field
Strong understanding of EU legal frameworks, particularly GDPR and AI Act
Proven experience in defining and implementing safeguarding processes
Solid understanding of IT and AI technologies and their implications for data protection
Excellent collaboration and communication skills, with the ability to work effectively with diverse teams
Strong analytical and problem-solving abilities
Minimum 5 years (corporate) business experience
Interest in AI is a must
experience in Data Privacy (& associated management tools) desirable
Experience in an international working environment highly desirable

Job Responsibility

Maintain a comprehensive understanding of EU legal frameworks, including GDPR and AI Act, and other relevant data protection regulations
Translate legal and regulatory requirements into practical implications and actionable plans for the organization
Monitor changes in legislation and update internal processes accordingly
Define, implement, conduct and supervise control activities to ensure compliance with regulatory requirements and data protection
Work closely with various safeguarding functions, including IT, Legal, and Risk Management, to ensure cohesive compliance efforts
Collaborate with Group Centers, use case owners, and developers to integrate compliance measures into business operations and projects
Leverage a solid understanding of IT and AI knowledge to identify and mitigate potential data protection risks associated with technology use
Collaborate with IT and stakeholders teams to ensure that AI technological solutions adhere to compliance standards and best practices
Support the deployment of awareness campaigns and trainings
Prepare and present reports on compliance status, risks, and mitigation strategies to senior management

What we offer

Flexible hybrid working model
Access to counseling services, mental health resources, and well-being sessions
Monthly budget via the Benefit platform for personalized benefits packages, including comprehensive medical subscriptions, meal tickets, private pensions plans, life insurance, Allianz Tiriac insurance discounts
Time off for your birthday, extra days off for each year in Allianz (up to 5), days off for legal holidays that fall on weekends, as well as 24th and 31st of December, plus special allowances to support diverse life events
Extensive learning curriculum with technical and soft-skills trainings, international certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM and more), learning resources from LinkedIn and Allianz platforms, opportunities to advance your languages skills (German, French, English)
Leadership Program
Performance based-rewards
Team and individual recognition programs
Internal referral bonuses

Fulltime

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...

Location

Munich; Berlin; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
German fluency highly preferred
Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
Experience working with data analytics tools and interpreting model performance metrics
Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
Strong project management skills, including Agile or similar methodologies

Job Responsibility

Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

Senior Specialist, Customer Assurance

We’re looking for a Senior Specialist, Customer Assurance to help us manage and ...

Location

Canada , Vancouver

Salary:

78400.00 - 109800.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Demonstrated years of experience in a security, privacy, customer assurance, or compliance related role (e.g., Security Specialist, Security Support Specialist, Privacy Specialist, GRC Specialist, Information Security or Compliance Auditor) and/or relevant experience in SaaS or technology industry
Bachelor’s degree or equivalent industry experience
Previous experience leading a high volume support request queue
Working knowledge of content management or content automation systems
Solid understanding of information security, privacy, risk, and compliance
Ability to work within tight deadlines and under pressure
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver result
Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Accountability: holds self and others accountable to meet commitments

Job Responsibility

Communicate directly with internal stakeholders and external customers to understand and address their security, privacy, AI, and compliance concerns, acting as the primary point of contact on these matters for Hootsuite’s GNB and C&E Teams
Collaborate on the security, privacy and AI support process and build strong relationships with teams across the organization (e.g., Sales, Security, Privacy, Product and Technology, Legal), sharing best practices and learnings on what customers need to ensure they’re protected
Coordinate, qualify and prioritize a high volume queue of customer assurance review requests
Accountable for the accurate completion of customer assurance reviews (e.g., questionnaires) and similar customer requests (e.g., contracts) within tight deadlines
Provide expertise and support with RFPs (and similar documents) for Hootsuite’s GNB and C&E Teams
Maintain and further develop the capabilities of an AI-driven response automation tool and customer facing Trust Center to aid in driving process and response efficiency
Facilitate regular enablement sessions and knowledge sharing to update GNB and C&E teams on new security, privacy and AI support, processes and collateral
Manage Salesforce and other reports (e.g., Trust Center reports) that track Customer Assurance program metrics
share key data insights with stakeholders on successes, failure points and key learnings from customer review requests
Oversee the maintenance of security, privacy and AI collateral and certifications including Trust Center, CAIQ, SIG , etc

What we offer

Canadian Benefits: health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
group RRSP plan with a company match of up to 4% of base salary
US Benefits: health insurance including medical, dental, vision, and life/disability insurances
401k Plan with a company match (up to 4% of base salary)
Employee and Family Assistance Program
Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

Fulltime

Gen AI Tech Lead

We are seeking a dynamic and innovative Gen AI Lead to spearhead the development...

Location

United States , Atlanta, Georgia; Tampa, Florida

Salary:

158400.00 - 237600.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Large Language Models (LLMs) & Fine-Tuning: Deep knowledge of LLMs and advanced fine-tuning techniques
Model Optimization: Expertise in model compression and quantization methods
Prompt Engineering: Adept at prompt engineering
Retrieval-Augmented Generation (RAG): Advanced knowledge of RAG techniques
Machine Learning Frameworks and Cloud Computing: Proficiency in TensorFlow, PyTorch, and high-level APIs like Keras
Natural Language Processing (NLP) and AI Deployment: Advanced NLP skills
Data Science, Engineering, and API Development: Strong proficiency in data preprocessing
Generative AI Tools & Platforms: Experienced with cutting-edge generative AI tools
AI Compliance & Guardrails: Knowledge of AI compliance frameworks
Team Leadership: Proven ability to build, lead, and develop high-performing AI teams

Job Responsibility

Lead Generative AI Strategy: Define and implement a comprehensive AI strategy
Build & Lead a High-Performing Team: Hire, mentor, and manage a team of AI specialists
Drive AI Innovation: Collaborate with internal stakeholders to identify business challenges
AI System Development: Oversee the design, development, and deployment of AI models
Cross-functional Collaboration: Work closely with the Data Mesh, Cloud Architecture, and broader tech teams
Stay Current on AI Trends: Continuously monitor the latest AI trends
Ensure Ethical AI Use: Ensure all AI initiatives comply with data privacy

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

Fulltime

New

Principal AI Technology & Innovation Specialist

The Principal AI Technology & Innovation Specialist at NTT DATA is a key role fo...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent in Computer Science, Artificial Intelligence, Data Science, or a related field
Advanced degrees (MSc/PhD) in AI/ML fields preferred
TOGAF, COBIT, or related enterprise architecture certifications are beneficial
Certifications in machine learning or cloud-based AI platforms (e.g., AWS Certified Machine Learning Specialty, Google Cloud AI Engineer) are advantageous
Extensive experience in leading enterprise AI innovation and architecture initiatives
Proven track record of evaluating, piloting, and operationalizing AI solutions in enterprise environments
Experience working across multiple industries and large-scale IT organizations
Hands-on experience in AI/ML development, integration, and lifecycle management
Familiarity with regulations governing AI use, such as the EU AI Act, and experience in operationalizing compliance measures
Deep knowledge of modern AI paradigms including generative AI (e.g., LLMs), machine learning infrastructure, AI model lifecycle, and MLOps

Job Responsibility

Lead the evaluation and strategic assessment of emerging AI technologies, platforms, and vendor solutions, advising on technical and ethical feasibility
Design and guide the development of AI capabilities and innovation pilots, translating business goals into AI-enabled solutions
Define architectural blueprints for integrating AI technologies into IT systems and product platforms, ensuring security, scalability, and alignment with enterprise standards
Develop frameworks for responsible AI adoption including model evaluation, explainability, privacy, compliance (e.g., EU AI Act), and ethical use
Partner with product and platform teams to align AI innovations with enterprise technology strategy and business outcomes
Drive initiatives for AI prototyping, proof-of-concepts (PoCs), and production readiness assessments
Monitor vendor roadmaps and contribute to the strategy for selecting and onboarding external AI capabilities
Act as a center of excellence for AI within the IT organization, driving awareness, knowledge sharing, and standardization
Collaborate with enterprise architects and platform leads to integrate AI tools into data infrastructure, software architecture, and cloud environments
Perform technical due diligence on third-party AI services and models, ensuring fit-for-purpose and cost-effective solutions

What we offer

Workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive

Fulltime

New

Senior Privacy Operations Specialist

We are seeking a Senior Privacy Operations Specialist to join our award-winning ...

Location

Hungary , Budapest

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience in privacy or legal roles
Experienced in negotiating contracts and data protection clauses
Strong understanding of global privacy landscape, particularly in technology or telecoms
Skilled in compliance management standards, tools, and best practices
Highly organised, able to manage multiple priorities in a matrix environment
Courageous, proactive, ethical, and passionate about privacy and emerging technologies
Excellent analytical and communication skills, with the ability to simplify complex information
Excellent command of English and strong interpersonal skills

Job Responsibility

Support and motivate at least one privacy analyst, fostering creativity and ensuring smooth day-to-day operations
Manage privacy demand by triaging and categorising requests, tracking workload, and maintaining visibility on priorities
Conduct Privacy Impact Assessments and support Privacy by Design and Assurance activities
Assist HR with Subject Access Requests and support privacy incident investigations
Ensure supplier compliance by embedding privacy considerations into procurement processes
Perform re-assessments of high and medium-risk data processing activities to maintain compliance
Maintain centralised records and drive quality assurance for data accuracy
Support policy compliance reviews and second-line assurance activities
Negotiate internal and external data protection terms, including complex agreements
Liaise with local market privacy contacts to accommodate regional requirements

What we offer

Opportunity to work on global privacy initiatives impacting millions of customers
Exposure to cutting-edge technologies and privacy challenges in telecoms
Collaborative environment with a focus on innovation and continuous learning
Be part of a diverse and inclusive team driving transformation across markets
A dynamic environment where innovative ideas are always welcome
A collaborative community where your professional goals and work are supported by a diverse team
Access to internal and external trainings via other providers
A supportive internal coaching and mentoring culture
Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
Cafeteria package

Fulltime

New

AI Business Consultant

As an AI Business Consultant at NTT DATA, you will collaborate with clients to d...

Location

United Kingdom , London

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience in a consulting or advisory role within a customer-facing environment
Understanding of AI concepts including machine learning, natural language processing, generative AI and Agentic AI
Advisory experience in AI for example readiness assessments, use case prioritisation, ROI modelling, ethical AI, and compliance
Experience in product ownership or business analysis within agile delivery teams including business process analysis and the ability to articulate clear, concise user stories
Skilled in stakeholder engagement, workshop facilitation, and executive communication
Familiarity with tools such as JIRA, Confluence, and data visualisation platforms
Willingness to travel to client sites as required
Eligibility to work in the UK and undergo necessary background checks
Excellent verbal and written communication skills in English
A proactive, self-starter mindset with a strong sense of ownership and accountability

Job Responsibility

Conduct detailed business analysis to identify opportunities for AI adoption and innovation
Lead AI readiness assessments, use case discovery, and prioritisation workshops with clients
Develop business cases and ROI models to support AI investment decisions
Define and document user stories, acceptance criteria, and process flows for AI solutions
Collaborate with technical specialists to ensure feasibility and alignment with business goals
Facilitate stakeholder engagement sessions and cross-functional alignment
Support user research, prototyping, and testing to validate AI solutions in real-world contexts
Support compliance with ethical AI principles, data privacy regulations, and public sector service standards
Contribute to the development of AI strategy, governance frameworks, and operating models
Act as a trusted advisor to clients, guiding them through AI transformation journeys

What we offer

Tailored benefits that support physical, emotional, and financial wellbeing
Continuous growth and development opportunities
Flexible work options

New

Data Privacy Specialist – Marketing

The Data Privacy Specialist in Marketing will oversee the implementation of data...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree
+5 years’ experience in Data Privacy or related fields
Experience in implementing Data Privacy programs and controls in Marketing functions in multinational organizations
Understanding of Marketing processes and frameworks
Relevant degree and/or Data Privacy certifications and qualifications (e.g. CIPP/E/CIPM/AIGP)
Experience in advising on complex data protection matters with practical advice
Experience in working with or advising large, multinational organizations
Experience in working on compliance projects
Deep knowledge of global data protection laws and regulations
Demonstrates accuracy and thoroughness and high levels of attention to detail

Job Responsibility

Implement NTT DATA Inc.’s Data Privacy policies, processes, and standards within the Marketing function
Lead and support Data Privacy strategic projects and initiatives across global Marketing operations
Support the integration of global data protection requirements into Marketing processes, systems, and transformation initiatives
Contribute to and maintain the Record of Processing Activities (ROPA) for Marketing
Project manage the Data Privacy requirements of new Marketing transformation projects, digital tools, and initiatives
Support the implementation of Marketing centralization and integration initiatives
Ensure data migration, consolidation and integration activities involving personal data are conducted in compliance with applicable data protection regulations and NTT DATA Inc’s Data Privacy standards
Conduct or support Data Protection Impact Assessments (DPIAs), Legitimate Interest Assessments (LIAs), and Transfer Impact Assessments (TIAs)
Identify, document, and assess Data Privacy risks within Marketing and develop strategies to manage or mitigate them
Coordinate and support responses to Data Subject Requests (DSRs) related to Marketing data

Fulltime

Privacy & AI Compliance Specialist

Bloomreach

Location:
United Kingdom

Category:
Legal

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 29, 2026

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