Privacy & AI Compliance Specialist Job at Bloomreach

Data Protection and AI Compliance Specialist

The Data Protection and AI Compliance Specialist will play a critical role in en...

Location

Romania , Bucharest

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Law, Information Technology, Data Science, or a related field
Strong understanding of EU legal frameworks, particularly GDPR and AI Act
Proven experience in defining and implementing safeguarding processes
Solid understanding of IT and AI technologies and their implications for data protection
Excellent collaboration and communication skills, with the ability to work effectively with diverse teams
Strong analytical and problem-solving abilities
Minimum 5 years (corporate) business experience
Interest in AI is a must
experience in Data Privacy (& associated management tools) desirable
Experience in an international working environment highly desirable

Job Responsibility

Maintain a comprehensive understanding of EU legal frameworks, including GDPR and AI Act, and other relevant data protection regulations
Translate legal and regulatory requirements into practical implications and actionable plans for the organization
Monitor changes in legislation and update internal processes accordingly
Define, implement, conduct and supervise control activities to ensure compliance with regulatory requirements and data protection
Work closely with various safeguarding functions, including IT, Legal, and Risk Management, to ensure cohesive compliance efforts
Collaborate with Group Centers, use case owners, and developers to integrate compliance measures into business operations and projects
Leverage a solid understanding of IT and AI knowledge to identify and mitigate potential data protection risks associated with technology use
Collaborate with IT and stakeholders teams to ensure that AI technological solutions adhere to compliance standards and best practices
Support the deployment of awareness campaigns and trainings
Prepare and present reports on compliance status, risks, and mitigation strategies to senior management

What we offer

Flexible hybrid working model
Access to counseling services, mental health resources, and well-being sessions
Monthly budget via the Benefit platform for personalized benefits packages, including comprehensive medical subscriptions, meal tickets, private pensions plans, life insurance, Allianz Tiriac insurance discounts
Time off for your birthday, extra days off for each year in Allianz (up to 5), days off for legal holidays that fall on weekends, as well as 24th and 31st of December, plus special allowances to support diverse life events
Extensive learning curriculum with technical and soft-skills trainings, international certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM and more), learning resources from LinkedIn and Allianz platforms, opportunities to advance your languages skills (German, French, English)
Leadership Program
Performance based-rewards
Team and individual recognition programs
Internal referral bonuses

Fulltime

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...

Location

Munich; Berlin; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
German fluency highly preferred
Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
Experience working with data analytics tools and interpreting model performance metrics
Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
Strong project management skills, including Agile or similar methodologies

Job Responsibility

Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

Senior Specialist, Customer Assurance

We’re looking for a Senior Specialist, Customer Assurance to help us manage and ...

Location

Canada , Vancouver

Salary:

78400.00 - 109800.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Demonstrated years of experience in a security, privacy, customer assurance, or compliance related role (e.g., Security Specialist, Security Support Specialist, Privacy Specialist, GRC Specialist, Information Security or Compliance Auditor) and/or relevant experience in SaaS or technology industry
Bachelor’s degree or equivalent industry experience
Previous experience leading a high volume support request queue
Working knowledge of content management or content automation systems
Solid understanding of information security, privacy, risk, and compliance
Ability to work within tight deadlines and under pressure
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver result
Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Accountability: holds self and others accountable to meet commitments

Job Responsibility

Communicate directly with internal stakeholders and external customers to understand and address their security, privacy, AI, and compliance concerns, acting as the primary point of contact on these matters for Hootsuite’s GNB and C&E Teams
Collaborate on the security, privacy and AI support process and build strong relationships with teams across the organization (e.g., Sales, Security, Privacy, Product and Technology, Legal), sharing best practices and learnings on what customers need to ensure they’re protected
Coordinate, qualify and prioritize a high volume queue of customer assurance review requests
Accountable for the accurate completion of customer assurance reviews (e.g., questionnaires) and similar customer requests (e.g., contracts) within tight deadlines
Provide expertise and support with RFPs (and similar documents) for Hootsuite’s GNB and C&E Teams
Maintain and further develop the capabilities of an AI-driven response automation tool and customer facing Trust Center to aid in driving process and response efficiency
Facilitate regular enablement sessions and knowledge sharing to update GNB and C&E teams on new security, privacy and AI support, processes and collateral
Manage Salesforce and other reports (e.g., Trust Center reports) that track Customer Assurance program metrics
share key data insights with stakeholders on successes, failure points and key learnings from customer review requests
Oversee the maintenance of security, privacy and AI collateral and certifications including Trust Center, CAIQ, SIG , etc

What we offer

Canadian Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program and more! Hootsuite provides a group RRSP plan with a company match of up to 4% of base salary. Benefits are available to permanent employees who meet minimum hours requirements without a waiting period
US Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, and life/disability insurances. Hootsuite also offers a 401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more! Benefits are available to employees who meet minimum hours requirements without a waiting period
Global Parental Leave. All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of 12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations

Fulltime

Senior Specialist, Customer Assurance

We’re looking for a Senior Specialist, Customer Assurance to help us manage and ...

Location

Canada , Vancouver

Salary:

78400.00 - 109800.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Demonstrated years of experience in a security, privacy, customer assurance, or compliance related role (e.g., Security Specialist, Security Support Specialist, Privacy Specialist, GRC Specialist, Information Security or Compliance Auditor) and/or relevant experience in SaaS or technology industry
Bachelor’s degree or equivalent industry experience
Previous experience leading a high volume support request queue
Working knowledge of content management or content automation systems
Solid understanding of information security, privacy, risk, and compliance
Ability to work within tight deadlines and under pressure
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver result
Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Accountability: holds self and others accountable to meet commitments

Job Responsibility

Communicate directly with internal stakeholders and external customers to understand and address their security, privacy, AI, and compliance concerns, acting as the primary point of contact on these matters for Hootsuite’s GNB and C&E Teams
Collaborate on the security, privacy and AI support process and build strong relationships with teams across the organization (e.g., Sales, Security, Privacy, Product and Technology, Legal), sharing best practices and learnings on what customers need to ensure they’re protected
Coordinate, qualify and prioritize a high volume queue of customer assurance review requests
Accountable for the accurate completion of customer assurance reviews (e.g., questionnaires) and similar customer requests (e.g., contracts) within tight deadlines
Provide expertise and support with RFPs (and similar documents) for Hootsuite’s GNB and C&E Teams
Maintain and further develop the capabilities of an AI-driven response automation tool and customer facing Trust Center to aid in driving process and response efficiency
Facilitate regular enablement sessions and knowledge sharing to update GNB and C&E teams on new security, privacy and AI support, processes and collateral
Manage Salesforce and other reports (e.g., Trust Center reports) that track Customer Assurance program metrics
share key data insights with stakeholders on successes, failure points and key learnings from customer review requests
Oversee the maintenance of security, privacy and AI collateral and certifications including Trust Center, CAIQ, SIG , etc

What we offer

Canadian Benefits: health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
group RRSP plan with a company match of up to 4% of base salary
US Benefits: health insurance including medical, dental, vision, and life/disability insurances
401k Plan with a company match (up to 4% of base salary)
Employee and Family Assistance Program
Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

Fulltime

Lead Counsel, Data Privacy

You will join as Senior Lead Counsel, Data & Privacy, with primary responsibilit...

Location

United States

Salary:

160000.00 - 250000.00 USD / Year

Airwallex

Expiration Date

Until further notice

Requirements

U.S. legal qualification (or foreign equivalent) and active license to practice in at least one US jurisdiction
8 years of experience in an in‑house legal department and/or in private practice advising on technology, data and privacy issues related to technical platforms and products
Strong knowledge of US federal and state privacy and data‑security laws (such as CCPA/CPRA and GLBA/Reg P) and how they intersect with payments and broader financial‑services regulation, plus working knowledge of GDPR and Canadian/South American privacy requirements (such as LGPD)
Experience providing guidance on US related privacy adtech requirements and technologies, including varying consent frameworks under US state privacy laws, and operationalizing consent management requirements
Demonstrated experience partnering with technical teams (Product, Engineering, Information Security) to translate legal and regulatory requirements into practical technical designs, controls, and processes
Demonstrated experience advising on emerging US and global AI legal requirements and AI‑governance best practices, and experience advising on AI/ML tools, vendors, or products from a privacy and data‑protection perspective
Experience providing data and privacy legal support during security or privacy incidents, including incident assessment, notification analysis, and remediation planning
Excellent written and verbal communication skills, with the ability to explain complex legal concepts to non‑lawyers and senior executives, and to drive clear decisions in ambiguous, time‑sensitive situations
High degree of ownership, resilience, and pragmatism
comfortable working in a fast‑paced, high‑growth fintech environment and managing multiple complex matters in parallel

Job Responsibility

Serve as lead data and privacy counsel for the US and Americas region, providing risk‑based, business‑oriented advice on US, Canada, and South American, data protection, AI and cybersecurity issues (including cross‑border access and national‑security‑adjacent topics), grounded in global data protection regulation and frameworks
Spearhead AI governance development and implementation globally, providing guidance on relevant global and US AI frameworks and executing a fit-for-purpose AI governance approach at Airwallex, including developing and implementing AI policies, procedures, privacy-related AI mitigations, and accountability frameworks
Develop and help execute privacy and data protection compliance programs for the Americas, specifically focused on compliance with US federal and state consumer financial privacy frameworks (GLBA, FCRA, CalFIPA) compliance, Executive Order 14117, and comprehensive state privacy compliance
Partner closely with Product, Engineering, Information Security, Regulatory Legal, Regulatory Compliance, Commercial Legal and Risk to embed privacy‑ and security‑by‑design in product development, technical architecture, UX, and go‑to‑market, including by spearheading DPIAs/PIAs, AI risk assessments, and other privacy impact assessments
Draft, review, and negotiate complex data protection and data‑sharing terms (including DPAs, cross‑border transfer terms, and AI‑related clauses) with customers, vendors, financial partners, and other third parties, acting as an escalation point for high‑risk matters
Coordinate and oversee international data flows touching the Americas, ensuring appropriate transfer tools and governance (e.g. SCCs or equivalent), and supporting initiatives on data localisation, storage, and access controls
Co‑lead the privacy and data‑protection workstream for security and data incidents related to the Americas with Information Security and other stakeholders, including triage, investigation, regulatory and customer notifications, remediation, and lessons learned
Advise on high‑risk or novel processing activities (e.g. new AI use cases, advanced analytics, innovative platform and embedded‑finance data models), helping structure appropriate safeguards, governance, and documentation
Support interactions with US and Americas regulators and policymakers on privacy, cybersecurity, data‑access and related topics, in close coordination with Regulatory Legal and Regulatory Compliance
Help build and refine tools and processes for privacy workflows (e.g., intake, assessment, DPIA/PIA/DPIA for AI, ROPA, DSRs), including the use of specialist tooling, metrics, and dashboards to track and evidence compliance

What we offer

Offers Equity
Offers Bonus
medical, dental, and vision insurance
a 401(k) plan
short-term and long-term disability
basic life insurance
well-being benefits
20 paid days of vacation
12 paid days of company holidays in a calendar year

Fulltime

Gen AI Tech Lead

We are seeking a dynamic and innovative Gen AI Lead to spearhead the development...

Location

United States , Atlanta, Georgia; Tampa, Florida

Salary:

158400.00 - 237600.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Large Language Models (LLMs) & Fine-Tuning: Deep knowledge of LLMs and advanced fine-tuning techniques
Model Optimization: Expertise in model compression and quantization methods
Prompt Engineering: Adept at prompt engineering
Retrieval-Augmented Generation (RAG): Advanced knowledge of RAG techniques
Machine Learning Frameworks and Cloud Computing: Proficiency in TensorFlow, PyTorch, and high-level APIs like Keras
Natural Language Processing (NLP) and AI Deployment: Advanced NLP skills
Data Science, Engineering, and API Development: Strong proficiency in data preprocessing
Generative AI Tools & Platforms: Experienced with cutting-edge generative AI tools
AI Compliance & Guardrails: Knowledge of AI compliance frameworks
Team Leadership: Proven ability to build, lead, and develop high-performing AI teams

Job Responsibility

Lead Generative AI Strategy: Define and implement a comprehensive AI strategy
Build & Lead a High-Performing Team: Hire, mentor, and manage a team of AI specialists
Drive AI Innovation: Collaborate with internal stakeholders to identify business challenges
AI System Development: Oversee the design, development, and deployment of AI models
Cross-functional Collaboration: Work closely with the Data Mesh, Cloud Architecture, and broader tech teams
Stay Current on AI Trends: Continuously monitor the latest AI trends
Ensure Ethical AI Use: Ensure all AI initiatives comply with data privacy

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

Fulltime

Lead Counsel, Data Privacy

You will join as Senior Lead Counsel, Data & Privacy, with primary responsibilit...

Location

United States , San Francisco; New York

Salary:

180000.00 - 270000.00 USD / Year

Airwallex

Expiration Date

Until further notice

Requirements

U.S. legal qualification (or foreign equivalent) and active license to practice in at least one US jurisdiction
8 years of experience in an in‑house legal department and/or in private practice advising on technology, data and privacy issues related to technical platforms and products
Strong knowledge of US federal and state privacy and data‑security laws (such as CCPA/CPRA and GLBA/Reg P) and how they intersect with payments and broader financial‑services regulation, plus working knowledge of GDPR and Canadian/South American privacy requirements (such as LGPD)
Experience providing guidance on US related privacy adtech requirements and technologies, including varying consent frameworks under US state privacy laws, and operationalizing consent management requirements
Demonstrated experience partnering with technical teams (Product, Engineering, Information Security) to translate legal and regulatory requirements into practical technical designs, controls, and processes
Demonstrated experience advising on emerging US and global AI legal requirements and AI‑governance best practices, and experience advising on AI/ML tools, vendors, or products from a privacy and data‑protection perspective
Experience providing data and privacy legal support during security or privacy incidents, including incident assessment, notification analysis, and remediation planning
Excellent written and verbal communication skills, with the ability to explain complex legal concepts to non‑lawyers and senior executives, and to drive clear decisions in ambiguous, time‑sensitive situations
High degree of ownership, resilience, and pragmatism
comfortable working in a fast‑paced, high‑growth fintech environment and managing multiple complex matters in parallel

Job Responsibility

Serve as lead data and privacy counsel for the US and Americas region, providing risk‑based, business‑oriented advice on US, Canada, and South American, data protection, AI and cybersecurity issues (including cross‑border access and national‑security‑adjacent topics), grounded in global data protection regulation and frameworks
Spearhead AI governance development and implementation globally, providing guidance on relevant global and US AI frameworks and executing a fit-for-purpose AI governance approach at Airwallex, including developing and implementing AI policies, procedures, privacy-related AI mitigations, and accountability frameworks
Develop and help execute privacy and data protection compliance programs for the Americas, specifically focused on compliance with US federal and state consumer financial privacy frameworks (GLBA, FCRA, CalFIPA) compliance, Executive Order 14117, and comprehensive state privacy compliance
Partner closely with Product, Engineering, Information Security, Regulatory Legal, Regulatory Compliance, Commercial Legal and Risk to embed privacy‑ and security‑by‑design in product development, technical architecture, UX, and go‑to‑market, including by spearheading DPIAs/PIAs, AI risk assessments, and other privacy impact assessments
Draft, review, and negotiate complex data protection and data‑sharing terms (including DPAs, cross‑border transfer terms, and AI‑related clauses) with customers, vendors, financial partners, and other third parties, acting as an escalation point for high‑risk matters
Coordinate and oversee international data flows touching the Americas, ensuring appropriate transfer tools and governance (e.g. SCCs or equivalent), and supporting initiatives on data localisation, storage, and access controls
Co‑lead the privacy and data‑protection workstream for security and data incidents related to the Americas with Information Security and other stakeholders, including triage, investigation, regulatory and customer notifications, remediation, and lessons learned
Advise on high‑risk or novel processing activities (e.g. new AI use cases, advanced analytics, innovative platform and embedded‑finance data models), helping structure appropriate safeguards, governance, and documentation
Support interactions with US and Americas regulators and policymakers on privacy, cybersecurity, data‑access and related topics, in close coordination with Regulatory Legal and Regulatory Compliance
Help build and refine tools and processes for privacy workflows (e.g., intake, assessment, DPIA/PIA/DPIA for AI, ROPA, DSRs), including the use of specialist tooling, metrics, and dashboards to track and evidence compliance

What we offer

Offers Equity
Offers Bonus
medical, dental, and vision insurance
a 401(k) plan
short-term and long-term disability
basic life insurance
well-being benefits
20 paid days of vacation
12 paid days of company holidays

Fulltime

Privacy Operations Specialist

We are seeking a Privacy Operations Specialist to join our award-winning privacy...

Location

Hungary , Budapest

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

1–2+ years’ experience in privacy and/or legal roles
Strong understanding of global privacy regulations and compliance standards
Experience with contracts and data protection clauses
Organised and capable of managing multiple priorities and stakeholders
Excellent command of English with strong communication skills

Job Responsibility

Conduct privacy impact assessments and AI risk assessments across diverse data processing activities
Manage privacy-related requests, ensuring timely triage and categorisation
Respond to Subject Access Requests for Vodafone Group staff
Support initial investigations of privacy incidents
Assist with supplier compliance and re-assessments of high/medium risk processing activities
Maintain records and perform quality assurance checks
Participate in regular policy compliance reviews
Contribute to the development of privacy notices, templates, and guidance
Support external and internal data protection terms
Collaborate with the Group Privacy team on additional privacy initiatives as required

What we offer

Opportunity to work on cutting-edge privacy matters within a globally recognised team
Exposure to AI risk assessment and privacy operations at scale
Collaborative work environment with cross-functional teams
Development of expertise in privacy tools and global compliance standards
Contribution to meaningful privacy protection initiatives impacting millions
A dynamic environment where innovative ideas are always welcome
A collaborative community where your professional goals and work are supported by a diverse team
Access to internal trainings through Vodafone University and external trainings via other providers
A supportive internal coaching and mentoring culture
Opportunities to participate in company activities and Vodafone Foundation events

Fulltime

Privacy & AI Compliance Specialist

Bloomreach

Location:
United Kingdom

Category:
Legal

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 29, 2026

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