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Priority Customer Success Manager

United States, Salt Lake City · Job Posted January 03, 2026

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Job Description

LearnUpon is looking for a Spanish Bilingual Priority Customer Success Manager to join our team. This is a hybrid role, working 3 days per week from LearnUpon's Salt Lake City office. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution. We’re growing our Customer Success team to keep pace as more customers sign on. We need to hire a curious and self-motivated individual to work with our Priority team managing a large group of customers at scale, specifically supporting accounts in both the US and LATAM regions. By championing simple, learner-centric experiences and results-focused support, we make it easy for businesses to deliver learning that impacts what matters: performance, retention, and growth. LearnUpon Customer Success works directly with customers to understand the results they’re seeking and craft solutions that help deliver them.

Job Responsibility

  • Triage and respond to customer queries in a timely way in both English and Spanish
  • Focus every interaction with customers on the results they need from LearnUpon and how we can help them discover, deliver, measure and materialize those results
  • Provide a LearnUpon customer experience consistent with our values
  • Communicate on behalf of the team with other team’s including Product, Sales, etc ensuring team priorities are communicated and the feedback loop back to the team is complete
  • Proactively reach out at scale: Brainstorm in group discussions around outreach campaigns
  • Take lead on tasks related to outreach initiatives
  • Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line
  • Provide support internally and externally: Work with the Priority team management to keep the team on track with goals/targets
  • Identify opportunities for customers to expand the value they get from LearnUpon
  • Develop a personal career path that includes continuous learning

Requirements

  • Full professional fluency in both Spanish and English (written and verbal)
  • Ability to maintain motivation and positivity in a fast-paced, changing environment
  • At least one year experience in a Customer Success Team or equivalent role
  • Strong drive for results, while retaining a focus on consistently delivering a great customer experience
  • Collaborative working practice and a strong focus on open communication
  • Get-it-done mindset: not afraid to roll up your sleeves, find and research a creative solution or share ideas around improvements
  • Excellent communication skills, attention to detail, and the skill of dealing with ambiguity
  • Aptitude and curiosity learning new technologies
  • Proficiency using Salesforce or a similar CRM system
  • Creative and analytical thinker with strong problem-solving skills
  • Experience working cross functionally with a team spanning multiple time zones

Nice to have

  • Experience of working in the learning space (e-learning, edtech, or learning management)
  • Experience with Planhat or a similar CSP tool

What we offer

  • Competitive salary and company ESOP
  • Comprehensive private health insurance scheme and 401k
  • 25 days Paid Time Off + 1 annual company wellness day off
  • Work in a fun and supportive environment with regular team events
  • Excellent career progression

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