Priority Customer Success Manager Jobs

LearnUpon

Location:
United States, Salt Lake City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

LearnUpon is looking for a Priority Customer Success Manager to join our team. This is a hybrid role, working 3 days per week from LearnUpon's Salt Lake City office. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution. We’re growing our Customer Success team to keep pace as more customers sign on. We need to hire a curious and self-motivated individual to work with our Priority team managing a large group of customers at scale. By championing simple, learner-centric experiences and results-focused support, we make it easy for businesses to deliver learning that impacts what matters: performance, retention, and growth. LearnUpon Customer Success works directly with customers to understand the results they’re seeking and craft solutions that help deliver them.

Job Responsibility:

Triage and respond to customer queries in a timely way
Focus every interaction with customers on the results they need from LearnUpon and how we can help them discover, deliver, measure and materialize those results
Provide a LearnUpon customer experience consistent with our values
Communicate on behalf of the team with other team’s including Product, Sales, etc ensuring team priorities are communicated and the feedback loop back to the team is complete
Proactively reach out at scale: Brainstorm in group discussions around outreach campaigns
Take lead on tasks related to outreach initiatives
Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line
Provide support internally and externally: Work with the Priority team management to keep the team on track with goals/targets
Identify opportunities for customers to expand the value they get from LearnUpon
Develop a personal career path that includes continuous learning

Requirements:

Ability to maintain motivation and positivity in a fast-paced, changing environment
At least one year experience in a Customer Success Team or equivalent role
Strong drive for results, while retaining a focus on consistently delivering a great customer experience
Collaborative working practice and a strong focus on open communication, ensuring that customers needs and opportunities are clear across the business
Get-it-done mindset: not afraid to roll up your sleeves, find and research a creative solution or share ideas around improvements
Excellent communication skills, attention to detail, and the skill of dealing with ambiguity
Aptitude and curiosity learning new technologies
Proficiency using Salesforce or a similar CRM system
Creative and analytical thinker with strong problem-solving skills
Experience working cross functionally with a team spanning multiple time zones

Nice to have:

Experience of working in the learning space (e-learning, edtech, or learning management)
Experience with Planhat or a similar CSP tool

What we offer:

Competitive salary and company ESOP
Comprehensive private health insurance scheme and 401k
25 days Paid Time Off + 1 annual company wellness day off
Work in a fun and supportive environment with regular team events
Excellent career progression - take LearnUpon where you think it can go

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Priority Customer Success Manager