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We are seeking a Printer Tech to support our growing client's base and maintain exceptional standards of service for Sharp, Xerox, HP, and Konica devices.
Job Responsibility:
Respond to and resolve client printer service calls throughout the San Fernando Valley
remain in the office during periods without client calls
Service and troubleshoot up to 600–700 printers in the region
Repair, diagnose, and resolve issues with Sharp, Xerox, HP, and Konica printers, aiming for same-day resolution
Deliver “white glove” customer service, representing the client in a professional, courteous manner always
Manage multiple service calls daily (average 4 calls per day), staying calm and effective under pressure
Use provided company car for travel to client sites
Utilize a client-issued laptop
tools can be provided but candidates are encouraged to have their own
Work collaboratively as part of a 4-person Los Angeles team
Participate in on-site training and certification programs as required
Requirements:
Minimum 2 years of hands-on field experience servicing Sharp, Xerox, HP, or Konica printers
Certification from any major printing service provider is strongly preferred
Strong diagnostic, repair, and troubleshooting skills
Experience providing white glove service to clients
Proven ability to manage a high-volume workload with professionalism and composure
Excellent communication and problem-solving skills