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Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end solutions for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets.
Job Responsibility:
Apply technical & tactical expertise in the execution of daily and special client projects
Develops and implements standard operating process in area of responsibility
Recommends and determines the scope of client driven projects and outlines a plan of action
Modifies and scopes service solutions to help internal/external clients better manage day to day operations
Estimates and manages project schedules and budgets
Reviews operations and testing of models to ensure adequacy or determine needs for reformulation
Effectively diffuses complex client situations and promotes Toppan Merrill as a whole while in the execution of the project
Research and resolve customer problems, recommending modification to the product/service line
Demonstrates clear and timely communication, establishing trust with client and internal stakeholders
Collaborates with outside teams on new projects and assists on product/platform launches
Displays through advance knowledge and execution, they are a subject matter expert in the products produced and the platforms used in delivering to our clients
Provides effective leadership through shared goals, motivating others with support, and fostering a collaborative environment
Requirements:
Bachelor’s Degree or equivalent of education and experience
7-10 years related experience in client services environment in printing and fulfillment related industry
What we offer:
Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
Employer Contribution to 401K
Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays
Paid parental leave
Paid community involvement/volunteer days
Wellness Resources and Employee Assistance Programming