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City of Boise Logo City of Boise · Manufacturing

Print and Mail Supervisor

United States, Boise Employment contract 23.77 - 28.22 USD / Hour · Job Posted June 14, 2026
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Job Description

The City of Boise is hiring a Print & Mail Supervisor. This is a great fit for someone with experience in production and workflow-driven environments, who has strong relationship-building and communication skills, and who is customer-service focused.

Job Responsibility

  • Provides leadership and support to staff delivering centralized printing, bindery, mailing, shipping, and receiving services for the City of Boise and partner agencies
  • Establishes productive relationships with internal and external stakeholders through effective communication and collaboration
  • Oversees daily operations, ensuring efficient and reliable service while maintaining a strong focus on customer service
  • Works with considerable independence, exercising sound judgment and initiative under limited supervision
  • Performs the full range of duties including hiring, evaluating, promoting, and assigning duties
  • correcting inappropriate actions or behavior through communication and coaching, initiating discipline or termination as needed
  • and overseeing employees or a group
  • Performs the tasks of subordinate employees, as needed
  • Provides initial customer service contact, clerical and administrative support to print and mail functions
  • Supervises the city's print and mail services division for all city departments and outside agencies
  • Conducts cost and work projections
  • Assists in communicating vision, goals, standards, policies and procedures
  • Utilizes industry-specific software, prepares printing estimates and adheres to customer timelines
  • Assesses binding jobs and outsource options to determine the appropriate vendor, cost and needs of the customers
  • Requests price quotations from outside vendors and manages all outsourced print and bindery services
  • Manages the customer-facing print software experience
  • Requests art creation or updating through community engagement design services
  • Sends art out for approval in preparation to print
  • Reviews incoming jobs for accuracy and clarity, updates as needed and prints orders and delegates them to the appropriate employee for completion
  • Works with vendors and administers and monitors contracts for materials and services
  • Conducts yearly inventories, monitors all in-house inventory levels and contracts with all supply vendors
  • Purchases needed materials
  • Prepares monthly accounting for all internal and external print and mail
  • Monitors the status of all United States Postal Service (USPS) mail services, generates reports, manages all USPS accounts and keeps track of current postal rates
  • Instructs departments in the most cost-effective methods for sending their mail
  • Manages citywide shipping and receiving
  • Assists in production and acts as backup for all positions
  • Trains in all aspects of print and mail operations
  • Drives a motor vehicle to deliver mail and print orders to multiple locations

Requirements

  • High school diploma or equivalent and 3 years of experience in a supervisory or lead role, including experience working in a small to medium-sized print, copy and mail facility, or an equivalent combination of education and/or experience. Knowledge of: operations, administration, and supervisory principles
  • budgeting, purchasing, and inventory management
  • production planning
  • postal regulations and requirements
  • safety requirements common to the printing and mailing industries
  • printing and bindery operations and equipment and print management software
  • and computer usage including related software. Ability to: interpret and administer City of Boise policies
  • monitor tasks and leads operational activities of staff
  • direct a technically oriented agency
  • communicate effectively in the English language at a level necessary for efficient job performance
  • and perform all essential functions as assigned by an authorized employee, supervisor, and/or manager with or without a reasonable accommodation. Valid state-issued driver's license.

Nice to have

  • 5 years of experience supervising a small to medium-sized print, copy, and mail facility
  • 1 year of experience with print management software
  • 1 year of experience using all United States Postal Service (USPS) mail classes with extensive knowledge of postal regulations and requirements
  • Certified Graphic Communications Manager (CGCM) designation through the In-Plant Printing and Mailing Association (IPMA) and participation in the USPS Postal Customer Council (PCC)

What we offer

  • Zero-cost premium medical coverage for you and your family
  • PERSI retirement plus employer-matched 401(k)/457b
  • 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
  • 10 weeks paid parental leave
  • $500 annual wellbeing incentive
  • Tuition reimbursement and free local bus pass
  • Basic life and long-term disability insurance at no cost
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