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Serves as the enterprise-level escalation point for major network incidents, guiding cross‑functional teams through complex troubleshooting and recovery efforts
Provides enterprise roadmap input for network operations technologies, aligning long‑term engineering direction with Advocate Health’s strategic goals
Leads technical governance for network operational standards, ensuring consistency across regions and technology domains
Reviews and validates high‑level architectural proposals to ensure operational viability, supportability, and lifecycle alignment
Identifies and executes opportunities for automation and orchestration, including Catalyst Center, ACI, SD‑WAN, and cloud networking workflows
Develops or oversees the development of advanced engineering runbooks, diagnostics, and toolsets to elevate operational maturity across the enterprise
Applies deep understanding of network telemetry, assurance platforms, and performance analytics to drive proactive issue identification and resolution
Leads enterprise‑wide technology evaluations, pilots, and proofs‑of‑concept for emerging network operations technologies
Mentors Senior and Intermediate engineers, providing guidance on deep-dive troubleshooting, enterprise thinking, and cross‑platform systems design
Leads internal technical learning sessions and contributes to the development of enterprise knowledge libraries and engineering standards
Serves as the technical authority for network operations in executive‑level or cross‑organizational discussions
Configure, install, maintain and troubleshoot complex local area network (LAN) and wide area network (WAN) systems including multi-layer switching, routing, and wireless in an enterprise environment utilizing primarily Cisco network products
Position requires advanced configuration and support of BGP and OSPF routing, Quality of Service, Access Control Lists, wireless LAN controller implementations, wireless survey tools, IP Address Management Platform (Infoblox), Load Balancing (F5), etc.
Requirements:
Bachelor's Degree (or equivalent knowledge) in Information Technology or related field
7 years in Information Technology
Ability to understand and support the Change Management processes without exception
Approaches problems from a “big picture” perspective, with analysis of long-term ramifications of decisions
Ability to recommend best practices and executes objectives. Solves complex problems with innovative solutions
Demonstrates the ability to work with a minimal amount of supervision with proficiency in the ability to instruct, guide, assign, advise and mentor team members
Strong communication skills with demonstrated ability to communicate with key leaders
Demonstrated experience working with clinical and technical customers, vendors, peers, and management
Able to influence and direct work teams. Strong mentoring and knowledge transfer capabilities
Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner
Strong candidate will have implementation and support experience with Cisco SD-WAN Platform, Cisco Catalyst Center (automation, assurance, and SD-Access), and/or Cisco ACI.
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance