Principle Customer Success Manager Job at PagerDuty (London)

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

3+ years of Customer Success or related corporate experience
Experienced project manager with proven experience in a customer success role
Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
Critical thinking skills: ability to problem solve independently and quickly
Confident, accurate and clear communicator
Self-starter able to operate in a high pressure, deadline driven, virtual environment
Ability to influence others without direct authority and, at times, challenge the status quo
Proficiency in MS Office Suite
Knowledgeable of marketing/sales messaging principles
Passionate about clients and participants needs

Job Responsibility

Delivery life-cycle client management
Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
Key point of contact for all program and delivery related questions for program sponsors across client organizations
Develop and build strong relationships with key client stakeholders
Partner with Sales to support the broader account growth strategy through program delivery
Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
Reporting and insights
Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Flexible working hours

Fulltime

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

3+ years of Customer Success or related corporate experience
Experienced project manager with proven experience in a customer success role
Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
Critical thinking skills: ability to problem solve independently and quickly
Confident, accurate and clear communicator
Self-starter able to operate in a high pressure, deadline driven, virtual environment
Ability to influence others without direct authority and, at times, challenge the status quo
Proficiency in MS Office Suite
Knowledgeable of marketing/sales messaging principles
Passionate about clients and participants needs

Job Responsibility

Delivery life-cycle client management
Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
Key point of contact for all program and delivery related questions for program sponsors across client organizations
Develop and build strong relationships with key client stakeholders
Partner with Sales to support the broader account growth strategy through program delivery
Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
Reporting and insights
Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Flexible working hours

Fulltime

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

3+ years of Customer Success or related corporate experience
Experienced project manager with proven experience in a customer success role
Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
Critical thinking skills: ability to problem solve independently and quickly
Confident, accurate and clear communicator
Self-starter able to operate in a high pressure, deadline driven, virtual environment
Ability to influence others without direct authority and, at times, challenge the status quo
Proficiency in MS Office Suite
Knowledgeable of marketing/sales messaging principles
Passionate about clients and participants needs

Job Responsibility

Delivery life-cycle client management
Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
Key point of contact for all program and delivery related questions for program sponsors across client organizations
Develop and build strong relationships with key client stakeholders
Partner with Sales to support the broader account growth strategy through program delivery
Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
Reporting and insights
Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Flexible working hours

Fulltime

Senior Customer Success Manager

The Senior Customer Success Manager will work with Enterprise clients to oversee...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

5 + years of experience in Customer Success or a related corporate role, with a focus on managing complex relationships, particularly with large Enterprise clients
Skilled in navigating dynamic, high-growth environments, with the ability to work independently, manage competing priorities, and adapt to ambiguity
Strong problem-solving and critical thinking abilities, with a proactive approach to identifying solutions and driving outcomes
Collaborative and influential, able to work across functions, build alignment without direct authority, and thoughtfully challenge existing processes when needed
Understanding of marketing and sales messaging principles, and a strong commitment to supporting both client and participant success

Job Responsibility

Lead end-to-end program delivery for a portfolio of Enterprise clients, acting as the primary point of contact from post-sale through completion, and coordinating global efforts when multiple CSMs support the same account
Build strong client relationships by understanding their goals, addressing program-related needs, and partnering with Sales and internal teams (e.g., Solutions, Coaching, Product, Finance) to support growth and success
Drive strategic insights and reporting, aligning data and coach insights to client objectives, preparing business reviews, and encouraging engagement with EZRA’s reporting tools
Manage revenue planning and tracking, including oversight of prepay balances, contribution to revenue recognition targets, and ensuring invoicing accuracy
Use systems and tools to support program delivery, including project management platforms, data intake forms, and coordination with Finance for billing execution
Support internal enablement by mentoring team members and contributing to process improvements that enhance the client and participant experience

What we offer

Your Own World-Class Coach to help you grow personally and professionally
Coaching for Friends and Family because coaching is a gift worth passing on
Charity Days to support causes close to your heart - because doing good feels good
Learning Budget to fuel your curiosity
Weekly Wellbeing Hour just for you
Regional benefits - Health Insurance, Registered Retirement Savings Plan, Health and fitness reimbursement plan, Supplementary health plan
A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too!

Fulltime

Strategic Customer Success Manager

The Strategic Customer Success Manager is aligned at the customers' key stakehol...

Location

Canada , Toronto

Salary:

132000.00 - 182000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Experienced professional with 10-15 years relevant industry expertise
Strong consulting skills and proven results working as a trusted advisor to drive business value for customers
Ability to drive effective and influencing conversations at the C-level
Experience building Business value ROI models
Thrive in a collaborative fast pace environment and as a part of a results oriented team
Working knowledge in a SaaS business model
Strong knowledge of PagerDuty product and platform features and capabilities is highly desired
Good understanding of IT enterprise architecture, DevOps principles and modern IT monitoring is strongly preferred
Worked in a DevOps environment or with a company going through a transition to DevOps

Job Responsibility

Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations
Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities
Guide a customer on process, people and change management best practices to drive customers adoption of real time operations
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan
Produce and execute a comprehensive adoption path of PagerDuty products
Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates
Represent the voice of the customer to inform our sales process or product roadmap
Lead the cross functional post sales team at PagerDuty
Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Senior Customer Success Manager

At Apollo GraphQL, we’re revolutionizing GraphQL API orchestration, empowering o...

Location

United States

Salary:

152200.00 - 179000.00 USD / Year

Apollo GraphQL

Expiration Date

Until further notice

Requirements

Strong technical value-selling skills with a proven ability to align solutions with customer needs
Expertise in program and delivery management to drive tangible impact
Experience in stakeholder management, ensuring alignment across technical and business teams
Understanding of API architecture principles and cloud migration best practices
Demonstrated ability to work with teams executing complex technical implementations
Background in account relationship management, storytelling, and selling success narratives
Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment
Strong proficiency in API deployment and prototype development
Ability to assess and review Build/Value management and BVA processes
Expertise in tracking health signals and managing retention strategies within customer plans

Job Responsibility

Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates
Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS
Own program and delivery management to drive timely and high impact customer outcomes with GraphOS
Provide guidance on API architecture best practices and cloud migration strategies
Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities
Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value

What we offer

Equity
Choice of 3 Anthem Blue Cross medical plans (US employees)
For California residents: choice of an additional 2 Kaiser medical plans
Dental benefits provided by Sun Life Financial
Vision benefits provided by Sun Life Financial

Fulltime

Customer Success Manager

As a Customer Success Manager, you will have an overall responsibility for manag...

Location

Singapore , Singapore

Salary:

Not provided

Brandwatch

Expiration Date

Until further notice

Requirements

1-3 years relevant work experience in a customer facing role
Excellent customer facing presentation, written, and oral communication skills
Advanced understanding of social media networks and social monitoring tools
Familiarity working with global customers across multiple teams and regions
Proven track record of developing and executing strategic account plans
Proven ability to develop executive champions at a strategic level
The ability to multi-task and troubleshoot under pressure
An ability to be astute, strategic, intelligent, and insightful
Drive to work autonomously and proactively
Experience working with (or for) a social media monitoring provider

Job Responsibility

Develop a trusted advisor relationship with customer executive sponsors
Establish and oversee the customer's adoption, training, and development of best practices
Manage account renewals for your customer base, collaborating with account managers on quarterly business reviews, retention strategy and upsell initiatives
Identify opportunities for expanded use of the platform and integration into the accounts’ business processes
Identify and escalate key customer product related requirements and manage customer expectations
Facilitate the development of a community of like-minded Brandwatch customers
Update CRM and billing system records for customer accounts and opportunities
Enable and assist product support to best address customer’s technical issues
Serve as a coach and trusted advisor to Brandwatch customers

What we offer

Buddy setup to help you onboard and beyond
A competitive compensation package
A place in a high performing team at a growth-driven company
An open, informal, diverse and multinational working environment
25 days of PTO per year
1 Wellness Day per quarter on top of your holiday allowance
Full Headspace subscription
24/7 Employee Assistance program
Hybrid working model

Customer Success Manager

As the Customer Success Manager, you will be the driving force behind the perfor...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience leading a team focused on Learning & Development or Real-Time Coaching within a fast-paced Customer Service or Contact Centre environment, ideally in Financial Services
Demonstrable expertise in learning principles, instructional design, and facilitating engaging training sessions for diverse audiences
Strong coaching and mentoring skills, with the ability to influence performance and drive behaviour change through feedback and support
Experience in operational scheduling, rota management, and workload planning for a dynamic support function
A strategic mindset coupled with strong analytical skills, capable of using performance data to shape coaching strategies
Excellent communication skills, capable of delivering complex information clearly and concisely to frontline staff and senior leaders
A proactive, organised, and resilient leader who thrives in a role where stability, speed, and quality are paramount

Job Responsibility

Lead, mentor, and manage a team of Specialists, conducting regular one-to-ones, performance reviews, and setting clear objectives focused on quality and speed to proficiency
Design and manage team rotas and scheduling to ensure full coverage for training delivery, RTC, and frontline support duties
Own and oversee the L&D strategy, including onboarding, continuous improvement, and knowledge gaps analysis
Directly manage the design, review, and continuous update of training materials, SOPs, and facilitation guides to ensure accuracy, compliance, and engagement
Oversee the successful execution of new starter onboarding programs, ensuring all agents achieve competency and compliance standards
Coordinate the transition of new hires from training to live support with structured guidance and real-time intervention
Own the Real-Time Coaching (RTC) strategy, ensuring specialists conduct effective live listens and provide immediate, impactful support to agents handling calls, chats, and emails
Analyse quality scores and performance data to identify systemic coaching needs, designing targeted interventions to elevate frontline performance and customer satisfaction
Drive continuous improvement by ensuring the team delivers timely, high-impact briefings and knowledge updates to all relevant operational teams
Act as the primary point of contact between Operations and the L&D/Coaching team, ensuring alignment on key priorities, performance gaps, and rollout of new initiatives

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Principle Customer Success Manager

PagerDuty

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 23, 2025

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