Principle Customer Success Manager Jobs

Customer Success Training Manager

We are seeking a highly motivated and experienced Customer Success Training Mana...

Location

United States , Raleigh

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Proven track record in designing and delivering effective training programs for customer-facing teams
Experience with highly technical support procedures in similar industries to VAST Data
Strong facilitation and presentation skills, both virtual and in-person
Excellent written communication and instructional design capabilities
Familiarity with LMS platforms, adult learning principles, and training evaluation methods
Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently
Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field
Solid understanding of virtualization and containerization technologies, including VMware and Docker
Advanced Networking, switch configuration and troubleshooting
Excellent analytical and problem-solving skills

Job Responsibility

Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge,NPI, issue identification, troubleshooting, and customer engagement best practices
Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention
Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical
Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals
Utilize the Learning Management System (LMS) to track progress and completion
Continuously update content to reflect new product releases, process changes, and industry best practices
Collaborate with the Technical Enablement & Customer Success Leadership to identify skill gaps and prioritize enablement initiatives
Partner Product Management, Office of CTO, Customer Success, and Technical Enablement team to ensure alignment across the customer journey
Gather feedback from all stakeholders to measure training effectiveness and iterate as needed
Establish metrics and KPIs to evaluate the success of training programs (e.g., ramp time, customer health improvements, NPS, renewal rates)

Fulltime

Customer Success Manager

Immuta is seeking a Customer Success Manager (CSM) to be a trusted advisor for o...

Location

Australia , Sydney

Salary:

Not provided

Immuta

Expiration Date

Until further notice

Requirements

8 - 10 years of proven experience as a Customer Success Manager in data security and governance, ideally with a technology consulting background
a BA/BS Degree (or equivalent) in technology, computing, or related field is preferred
Exceptional written and verbal communication skills in English
Proficiency in Japanese is preferred, but not required
Strong understanding of data security and governance principles, compliance standards, and regulatory requirements
Expertise in onboarding clients with data security and governance solutions
Proficiency in renewal forecasting and strategies to achieve high renewal rates in data security and governance
Deep working experience with modern data platforms (Snowflake, Databricks, Starburst) and cloud providers (AWS, Azure, Google Cloud Platform), including cloud data architecture, data analytics, and programming concepts
Strong grasp of data access through identity management systems and familiarity with data catalog tools
Strong project management capabilities to manage multiple complex initiatives with meticulous attention to detail

Job Responsibility

Partner with APJ Sales teams and Field CTO’s to define comprehensive customer account strategies, acting as liaison to customer leadership and building strong relationships with critical stakeholders across the organization
Develop and execute customized onboarding plans incorporating product training, security best practices, and compliance guidance, while defining use case scope, objectives, and deliverables with detailed project timelines
Lead cross-functional project teams and provide hands-on implementation support for Immuta solutions within diverse customer technology stacks, including modern data platforms (Snowflake, Databricks, Starburst) and cloud environments
Facilitate quarterly business reviews, onsite workshops, and strategic planning sessions to drive continued customer success and strengthen organizational relationships
Execute comprehensive renewal management processes, accurately forecasting renewals, proactively addressing challenges, and identifying expansion opportunities to drive growth within customer organizations
Maintain detailed customer scorecards, health metrics, and usage analytics in designated Customer Success platforms, proactively identifying optimization opportunities and potential risks
Serve as a trusted Immuta technical expert, advising customers on technology strategy and expertly configuring solutions for critical security, privacy, governance, and compliance use cases
Design comprehensive data governance solutions using tools like Lucidchart, Visio, and PowerPoint, while developing and deploying best practices for new and existing Immuta features
Support Sales teams in pre-sales activities including RFP responses, coordinate with System Integrator delivery teams on project execution, and participate in customer events to position Immuta as the preferred technology choice
Contribute to Immuta's internal knowledge base by developing onboarding guides, training materials, and implementation best practices while maintaining deep understanding of customer analytics computing environments

What we offer

100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
Stock Options
Paid parental leave (Both Maternity and Paternity)
Unlimited Paid time off (U.S. based positions)
Learning and Development Resources

Fulltime

Enterprise Customer Success Manager

We are looking for an experienced Enterprise Customer Success Manager to serve a...

Location

United States , New York

Salary:

145000.00 - 175000.00 USD / Year

Findigs

Expiration Date

Until further notice

Requirements

7+ years of experience in a customer-facing role, with a strong focus on managing a portfolio of large, complex enterprise accounts in a B2B SaaS environment
Proven ability to build and maintain strategic relationships with senior executives and key stakeholders. A track record of driving product adoption, managing renewals, and identifying expansion opportunities within a client base
Exceptional presentation skills with the ability to communicate complex concepts clearly and concisely to diverse audiences
Deep understanding of customer success principles, methodologies, and best practices
Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight)
Strong analytical and problem-solving skills with the ability to navigate ambiguous, complex client situations
Willingness to embrace the unstructured, fast-paced environment of a high-growth startup
Strong communication skills including the ability to translate complex technical issues

Job Responsibility

Serve as a strategic advisor and primary point of contact for a portfolio of enterprise and key mid-market clients, ensuring they achieve their business outcomes using the Findigs platform
Develop and execute strategic account plans that drive platform adoption, retention, and expansion opportunities within your portfolio
Lead executive business reviews (EBRs) and quarterly business reviews (QBRs) with key client stakeholders to report on value, share insights, and align on future goals
Proactively monitor account health and product usage to identify and mitigate risks, while also uncovering opportunities for growth and expansion
Partner with Sales and Implementations to facilitate seamless handoffs from the sales cycle and collaborate on renewal and expansion strategies
Act as the voice of the customer, translating complex client feedback and requirements into actionable insights for our Product and Engineering teams
Contribute to scaling and refining our customer success practice by helping define playbooks, processes, and best practices for our enterprise segment
Navigate and resolve complex client escalations with a sense of urgency, collaborating with internal teams to ensure timely and effective resolution
Mentor and guide members of the Customer Success team, sharing your expertise in enterprise account management

What we offer

Competitive OTE + Pre-IPO equity
Flexible Paid Time Off (PTO) policy
Company holidays
Health benefits
401(k) matching up to 4%
Monthly gym stipend
Lunch provided every day

Fulltime

Customer Success Manager

The Customer Success Manager (CSM) is responsible for creating a positive experi...

Location

Canada , Toronto

Salary:

Not provided

Docebo

Expiration Date

Until further notice

Requirements

5-9 years of experience in a related field
Bachelor degree or equivalent experience
Prior experience managing a renewable book of business for a software-as-a-service company
Previous experience on LMS administration and Instructional Design principles
Strong communication skills and rapport building, while leveraging technology to interact with customers remotely
Understanding of HTML, CSS, and Javascript
Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRIS
Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset
Knowledge of latest trends & technology in L&D space and how to apply into the customer journey
Consultant approach to use a combination of logic, analysis, experience, wisdom, advanced methods to make sound, timely decisions and to find effective and innovative solutions

Job Responsibility

Owns customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction
Identify and mitigate risk early to ensure ongoing customer satisfaction
Educate and inspire customers with best practices, success examples, and innovative ways to solve business problems
Demonstrate empathy and be a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient, and effective
Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology
Prepare and deliver technical presentations explaining products or services to prospective customers
Plan and configure products to meet presentation needs, as well as deliver on product demonstrations
Assist the customer in creating and monitoring success KPIs throughout each phase of the customer journey
Create customer champions who are willing to participate in Docebo Marketing initiatives
Collaborate with internal teams (marketing, sales, product, professional services, and support) in order to provide an overall high quality Customer Experience

Fulltime

Customer Success Manager

As the Customer Success Manager, you will be the driving force behind the perfor...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience leading a team focused on Learning & Development or Real-Time Coaching within a fast-paced Customer Service or Contact Centre environment, ideally in Financial Services
Demonstrable expertise in learning principles, instructional design, and facilitating engaging training sessions for diverse audiences
Strong coaching and mentoring skills, with the ability to influence performance and drive behaviour change through feedback and support
Experience in operational scheduling, rota management, and workload planning for a dynamic support function
A strategic mindset coupled with strong analytical skills, capable of using performance data to shape coaching strategies
Excellent communication skills, capable of delivering complex information clearly and concisely to frontline staff and senior leaders
A proactive, organised, and resilient leader who thrives in a role where stability, speed, and quality are paramount

Job Responsibility

Lead, mentor, and manage a team of Specialists, conducting regular one-to-ones, performance reviews, and setting clear objectives focused on quality and speed to proficiency
Design and manage team rotas and scheduling to ensure full coverage for training delivery, RTC, and frontline support duties
Own and oversee the L&D strategy, including onboarding, continuous improvement, and knowledge gaps analysis
Directly manage the design, review, and continuous update of training materials, SOPs, and facilitation guides to ensure accuracy, compliance, and engagement
Oversee the successful execution of new starter onboarding programs, ensuring all agents achieve competency and compliance standards
Coordinate the transition of new hires from training to live support with structured guidance and real-time intervention
Own the Real-Time Coaching (RTC) strategy, ensuring specialists conduct effective live listens and provide immediate, impactful support to agents handling calls, chats, and emails
Analyse quality scores and performance data to identify systemic coaching needs, designing targeted interventions to elevate frontline performance and customer satisfaction
Drive continuous improvement by ensuring the team delivers timely, high-impact briefings and knowledge updates to all relevant operational teams
Act as the primary point of contact between Operations and the L&D/Coaching team, ensuring alignment on key priorities, performance gaps, and rollout of new initiatives

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Customer Success Manager

As a Customer Success Manager, you will have an overall responsibility for manag...

Location

Singapore , Singapore

Salary:

Not provided

Brandwatch

Expiration Date

Until further notice

Requirements

1-3 years relevant work experience in a customer facing role
Excellent customer facing presentation, written, and oral communication skills
Advanced understanding of social media networks and social monitoring tools
Familiarity working with global customers across multiple teams and regions
Proven track record of developing and executing strategic account plans
Proven ability to develop executive champions at a strategic level
The ability to multi-task and troubleshoot under pressure
An ability to be astute, strategic, intelligent, and insightful
Drive to work autonomously and proactively
Experience working with (or for) a social media monitoring provider

Job Responsibility

Develop a trusted advisor relationship with customer executive sponsors
Establish and oversee the customer's adoption, training, and development of best practices
Manage account renewals for your customer base, collaborating with account managers on quarterly business reviews, retention strategy and upsell initiatives
Identify opportunities for expanded use of the platform and integration into the accounts’ business processes
Identify and escalate key customer product related requirements and manage customer expectations
Facilitate the development of a community of like-minded Brandwatch customers
Update CRM and billing system records for customer accounts and opportunities
Enable and assist product support to best address customer’s technical issues
Serve as a coach and trusted advisor to Brandwatch customers

What we offer

Buddy setup to help you onboard and beyond
A competitive compensation package
A place in a high performing team at a growth-driven company
An open, informal, diverse and multinational working environment
25 days of PTO per year
1 Wellness Day per quarter on top of your holiday allowance
Full Headspace subscription
24/7 Employee Assistance program
Hybrid working model

Senior Customer Success Manager

At Apollo GraphQL, we’re revolutionizing GraphQL API orchestration, empowering o...

Location

United States

Salary:

152200.00 - 179000.00 USD / Year

Apollo GraphQL

Expiration Date

Until further notice

Requirements

Strong technical value-selling skills with a proven ability to align solutions with customer needs
Expertise in program and delivery management to drive tangible impact
Experience in stakeholder management, ensuring alignment across technical and business teams
Understanding of API architecture principles and cloud migration best practices
Demonstrated ability to work with teams executing complex technical implementations
Background in account relationship management, storytelling, and selling success narratives
Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment
Strong proficiency in API deployment and prototype development
Ability to assess and review Build/Value management and BVA processes
Expertise in tracking health signals and managing retention strategies within customer plans

Job Responsibility

Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates
Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS
Own program and delivery management to drive timely and high impact customer outcomes with GraphOS
Provide guidance on API architecture best practices and cloud migration strategies
Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities
Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value

What we offer

Equity
Choice of 3 Anthem Blue Cross medical plans (US employees)
For California residents: choice of an additional 2 Kaiser medical plans
Dental benefits provided by Sun Life Financial
Vision benefits provided by Sun Life Financial

Fulltime

Strategic Customer Success Manager

The Strategic Customer Success Manager is aligned at the customers' key stakehol...

Location

Canada , Toronto

Salary:

132000.00 - 182000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Experienced professional with 10-15 years relevant industry expertise
Strong consulting skills and proven results working as a trusted advisor to drive business value for customers
Ability to drive effective and influencing conversations at the C-level
Experience building Business value ROI models
Thrive in a collaborative fast pace environment and as a part of a results oriented team
Working knowledge in a SaaS business model
Strong knowledge of PagerDuty product and platform features and capabilities is highly desired
Good understanding of IT enterprise architecture, DevOps principles and modern IT monitoring is strongly preferred
Worked in a DevOps environment or with a company going through a transition to DevOps

Job Responsibility

Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations
Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities
Guide a customer on process, people and change management best practices to drive customers adoption of real time operations
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan
Produce and execute a comprehensive adoption path of PagerDuty products
Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates
Represent the voice of the customer to inform our sales process or product roadmap
Lead the cross functional post sales team at PagerDuty
Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Principle Customer Success Manager

PagerDuty

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 23, 2025

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