Principle Customer Success Manager Job at PagerDuty (London)

Senior Principal Customer Success Manager

Location

United States , San Francisco

Salary:

124800.00 - 171600.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

8-10 years of relevant customer-facing experience and a demonstrated track record of success
Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results
Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring

Job Responsibility

Build and foster executive-level trusted advisor relationships with the customers’ IT, Engineering and Support organizations
Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities
Guide a customer on process, people and change management best practices to drive customers adoption of real time operations
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan
Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline
Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth
When appropriate, recommend additional expert services needed to drive success
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates
Represent the voice of the customer to inform our sales process or product roadmap
Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will leverage your ex...

Location

Netherlands , Amsterdam

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years in a Customer Success, Sales Engineer, Account Management, or similar client-facing role
Proven ability to work with large enterprise customers and build strong relationships across all stakeholder levels, including Executive and CXO leadership
A focus on mitigating customer churn and driving positive Net Recurring Revenue (NRR)
Strong understanding of security concepts/frameworks and the development of security roles within organizations
In-depth knowledge of enterprise Directory services (e.g., Active Directory, LDAP, Azure) and associated support/security operations
Strong experience with Windows/Active Directory administration, as well as knowledge of UNIX/Linux and databases
Knowledge of cloud technologies such as AWS, Azure, and GCP is a plus
Knowledge of scripting, development, and DevOps principles is highly desirable
Experience installing and supporting enterprise software on both Windows and UNIX platforms
IT Security certifications are a plus

Job Responsibility

Establish and nurture trusted advisor relationships with customers and partners, driving key collaborative engagements
Serve as the primary point of contact for complex customer relationships, potentially spanning multiple products and geographic regions
Collaborate with the customer to define, create, and periodically review the criteria for success
Conduct quarterly business reviews (QBRs) to ensure customers are successfully achieving desired outcomes from their CyberArk solutions
Maintain a deep understanding of CyberArk products, including their features and functionality, and effectively communicate how they address customer security requirements
Monitor and track product adoption rates to ensure high customer retention
Develop and implement success plans, in collaboration with functional teams, for both increasing customer adoption and mitigating risk for 'at-risk' accounts
Work closely with the sales team to manage contract renewals, identify upsell opportunities, and pursue cross-sell opportunities
Monitor customer support tickets to ensure adherence to agreed-upon Service Level Agreements (SLAs)

Fulltime

Strategic Customer Success Manager

The Strategic Customer Success Manager is aligned at the customers' key stakehol...

Location

United Kingdom , London

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Experienced professional with 10-15 years relevant industry expertise
Strong consulting skills and proven results working as a trusted advisor to drive business value for customers
Ability to drive effective and influencing conversations at the C-level
facilitation of difficult discussions and adept at handling objections
Experience building Business value ROI models
Thrive in a collaborative fast pace environment and as a part of a results oriented team
Working knowledge in a SaaS business model
Strong knowledge of PagerDuty product and platform features and capabilities is highly desired
Good understanding of IT enterprise architecture, DevOps principles and modern IT monitoring is strongly preferred
Worked in a DevOps environment or with a company going through a transition to DevOps

Job Responsibility

Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations
Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities
Guide a customer on process, people and change management best practices to drive customers adoption of real time operations
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan
Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline
Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth
When appropriate, recommend additional expert services needed to drive success
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates
Represent the voice of the customer to inform our sales process or product roadmap
Lead the cross functional post sales team at PagerDuty, delivering a seamless experiences on behalf of the customer

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Senior Principal Customer Success Manager

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-o...

Location

United States , New York

Salary:

124800.00 - 171600.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

8-10 years of relevant customer-facing experience and a demonstrated track record of success
Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results
In-depth expertise in SaaS business models, including a strong understanding of market trends, competitive landscapes, and customer needs
Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring

Job Responsibility

Build and foster executive-level trusted advisor relationships with the customers' IT, Engineering and Support organizations
Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities
Guide a customer on process, people and change management best practices to drive customers adoption of real time operations
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan
Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline
Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth
When appropriate, recommend additional expert services needed to drive success
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates
Represent the voice of the customer to inform our sales process or product roadmap
Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Customer Success Manager II

As a Customer Success Manager ~ Financial Services (CSM), you will play a pivota...

Location

United States

Salary:

70400.00 - 96700.00 USD / Year

Seismic

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Business Administration, Engineering, Computer Sciences or equivalent work experience
Advanced proficiency with the Microsoft Office Suite
Strong understanding of the SaaS industry and customer success principles
Excellent communication and interpersonal skills
Ability to build and maintain strong relationships with customers
Problem-solving and analytical skills
Strong project management and organizational skills
Passion for customer success and driving value
Ability to confidently present to, and engage with, customer executives

Job Responsibility

Customer Relationship Management: Build and maintain strong, mid-market financial services customer relationships, acting as a trusted advisor. Develop strategies for multi-threaded partnerships, including executive connections
Driving Adoption: Create and execute strategic adoption plans. Provide training and support to ensure full platform utilization. Monitor usage and address adoption challenges
Focus on Value Attainment: Collaborate with financial services customers to define outcomes and KPIs. Track success metrics and identify upselling opportunities
Renewal Management: Maintain accurate renewal forecasts. Develop renewal strategies, conduct health checks, and negotiate terms. Explore upselling opportunities and manage risks
Product Knowledge: Possess expert knowledge of the Seismic Enablement Cloud. Provide guidance on advanced features and align development with customer goals
Internal Collaboration: Work closely with other departments (e.g., sales, services, support, product, engineering) to ensure customer satisfaction

Fulltime

Principal Customer Success Manager

Location

Portugal , Lisbon

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Experienced professional with 5-10 years relevant industry expertise
Experience building business value ROI models
Working knowledge in a SaaS business model
Strong knowledge of PagerDuty product and platform features and capabilities is highly desired
Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring
Ability to travel to client sites as necessary

Job Responsibility

Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations
Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities
Guide a customer on process, people and change management best practices to drive customers adoption of real time operations
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan
Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline
Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth
When appropriate, recommend additional expert services needed to drive success
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates
Represent the voice of the customer to inform our sales process or product roadmap
Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Sr. Principal Customer Success Manager

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-o...

Location

United States , Detroit

Salary:

112000.00 - 154900.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

8-10 years of relevant customer-facing experience and a demonstrated track record of success
Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results
In-depth expertise in SaaS business models, including a strong understanding of market trends, competitive landscapes, and customer needs
Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring

Job Responsibility

Build and foster executive-level trusted advisor relationships with the customers’ IT, Engineering and Support organizations
Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities
Guide a customer on process, people and change management best practices to drive customers adoption of real time operations
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan
Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline
Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth
When appropriate, recommend additional expert services needed to drive success
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates
Represent the voice of the customer to inform our sales process or product roadmap
Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Sr. Principal Customer Success Manager

The Senior Principal Customer Success Manager is aligned at the customers' key s...

Location

United States , New York

Salary:

124800.00 - 171600.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

8-10 years of relevant customer-facing experience and a demonstrated track record of success
Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results
In-depth expertise in SaaS business models, including a strong understanding of market trends, competitive landscapes, and customer needs
Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring

Job Responsibility

Build and foster executive-level trusted advisor relationships with the customers’ IT, Engineering and Support organizations
Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities
Guide a customer on process, people and change management best practices to drive customers adoption of real time operations
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan
Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline
Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth
When appropriate, recommend additional expert services needed to drive success
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates
Represent the voice of the customer to inform our sales process or product roadmap
Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

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Principle Customer Success Manager

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