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Principal User Experience Researcher

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Rapid7

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Location:
United Kingdom , Belfast

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Principal UX Researcher at Rapid7, you will help define how we understand customers and use evidence to guide the evolution of a unified, intelligent security platform. This is a highly strategic, hands-on individual contributor role with direct influence on platform navigation, cross-product workflows, AI-assisted experiences, and long-term product direction.

Job Responsibility:

  • Define and evolve the unified platform research strategy across products, personas, and workflows
  • Lead complex, mixed-method research that informs navigation, workflow unification, and AI-assisted experiences
  • Translate qualitative and quantitative evidence into clear, compelling insights that influence roadmaps, prioritisation, and investment decisions
  • Build research frameworks, playbooks, and enablement practices that scale research effectiveness and maturity across the organisation

Requirements:

  • Strategic research leadership with systems-level thinking
  • Deep expertise in qualitative and quantitative research methods
  • Strong synthesis and insight storytelling that influences senior stakeholders and executives
  • Ability to drive clarity and alignment in ambiguous, complex problem spaces
  • Experience leading research across enterprise, multi-product, or platform environments
  • Proven ability to influence product strategy beyond feature-level decision making
  • Strong partnership with Staff and Principal Designers, Senior Product Managers, and Engineering Leaders
  • Ability to plan and maintain research roadmaps aligned to company and product goals
  • Experience embedding research insights into modular workflows, navigation structures, and AI-supported interactions
  • Ability to connect insights from research, analytics, feedback, and market signals into coherent strategic narratives
  • Experience mentoring researchers, designers, product managers, and cross-functional partners
  • Ability to build and scale research frameworks, playbooks, and repeatable processes
  • Familiarity with measurement frameworks such as sentiment, task success, and behavioural analytics
  • Comfort working in low-maturity research environments and helping establish foundations
  • Experience working in technically complex domains, with cybersecurity experience as a plus
  • Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success

Nice to have:

cybersecurity experience

Additional Information:

Job Posted:
January 09, 2026

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