Principal User Experience Researcher Job at Rapid7 (Belfast)

Principal Applied Researcher AI/NLP

At PointClickCare our mission is simple: to help providers deliver exceptional c...

Location

United States

Salary:

195800.00 - 217500.00 USD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

PhD or comparable level of experience in Computer Science, Math, Physics, Engineering or a related field
4-10+ year industry experience building solutions in commercial SaaS, including at least 4 years working in applications of NLP, Search or AI/ML technologies for healthcare
Strong interest in applying AI/ML/NLP to healthcare related problems and data
Expert-level practical, hands-on experience developing and applying a wide range of techniques in Natural Language Processing, including fine tuning of LLMs and other Transformer models, plus one or more additional AI/ML or Search related areas of expertise to solve real-world problems at scale
Demonstrated ability to lead and perform research and experimentation to select appropriate approaches, algorithms, evaluation methods, and frameworks, as well as tasks such as feature selection, language modeling, evaluation and fine tuning or training models, applying standard approaches or developing new tools or workflows as needed to meet project requirements
Significant experience building and deploying AI/machine learning and NLP models for large-scale SaaS products, including familiarity with industry standard software development concepts such as scaling issues, version control, CI/CD pipelines, and security
Solid understanding and experience with transformer models and multiple kinds of NLP and ML models and approaches including logistic regression, random forest, ensemble methods, SVM, KNN, reinforcement learning, and other ML techniques
Proficiency in Python and Java required. Proficiency in JavaScript or TypeScript and modern UI frameworks for building prototype or tool front ends desired
Proficiency doing data engineering for ML and NLP applications, including exposure to database systems and proficiency with SQL
Proficiency building models from big data using modern packages, models and data analysis stacks such as NumPy, SciPy, Pandas, Scikit-learn, PyTorch, Keras, LightGBM, fastText, NLTK, and spaCy. Proficiency fine tuning Hugging Face Transformers required

Job Responsibility

You will be applying NLP including GenAI and other AI/ML techniques to develop model systems and solutions, collaborating across functions to scale and integrate advanced solutions into successful end user experiences in large-scale cloud based SaaS production environments for healthcare
You will be working with product leaders, clinical informaticists, data scientists, UI/UX researchers and designers, other AI and machine learning and domain experts, engineering teams and others, including work with customers and users who are healthcare professionals
Design, build and evaluate solutions that may involve structured or unstructured data including speech or natural language for healthcare use cases, delivering capabilities such as summarization, predictive models, recommenders, semantic search, extraction, classification or other NLP, AI or machine learning based techniques
You will be performing research and experimentation to select appropriate approaches, algorithms, evaluation methods and frameworks and doing the R&D to deliver model systems
You will perform, oversee and assist in data collection, data cleaning, data analysis, algorithm selection or design, prompt tuning, parameter fine tuning, training, development and evaluation of systems that deliver responsible AI solutions at scale, using existing or developing new tools or workflows as needed
As a principal applied researcher, you will bring deep technical expertise and also provide mentorship on advanced AI, NLP, data science, statistical and machine learning methods and technologies, helping the organization develop new capabilities for innovative solutions
You will have substantial independence and responsibility from day one

What we offer

Benefits starting from Day 1
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more

Fulltime

Principal UX Research Manager

The Microsoft AI Design & Research team is a creative community of designers and...

Location

United States , Redmond

Salary:

163000.00 - 296400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years user experience research experience and/or product development experience or related experience in research
OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years user experience research experience and/or product development experience or related experience in research
OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years user experience research and/or product development experience or related experience in research
OR equivalent experience

Job Responsibility

Lead a team of UX Researchers creating clarity, generating energy and delivering results
Understand the behaviors, motivations, needs, and aspirations of our customers to create a differentiated advantage in our ability to build relevant and impactful experiences for people across the world
Drive product strategy through rigorous programs of multi-stage research executed to the highest standards
Balance rigor with scrappiness and the ability to push with a fast-moving team
Drive cross-team collaborations among all disciplines from early product stages to final implementations
Guide teams in creative new directions and help set ambitious goals that stand out from the crowd
Identify new opportunities and generate innovative ideas to improve our processes, culture, and influence our approach to research (e.g. mindsets, methodologies)
Lead research on highly visible products or set of business initiatives with notable risk and complexity
Regularly influence at the highest levels of organizations
Elevate the research craft of the team

Fulltime

Principal Research Manager

Commercial Engineering & AI (CEAI) partners closely with stakeholders to acceler...

Location

United States , Redmond

Salary:

139900.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years user experience research experience and/or product development experience or related experience in research OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years user experience research experience and/or product development experience or related experience in research OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years user experience research and/or product development experience or related experience in research OR equivalent experience
3+ years people management experience

Job Responsibility

Vision and strategy: Define and communicate a compelling vision for research that aligns with Microsoft’s broader goals. Translate strategy into actionable plans for your team
Research leadership: Define and drive short- and long-term research strategies that inform product direction, identify new opportunities, and deliver value to customers at speed. Champion research perspectives and advocate for the role of research in shaping product outcomes
People management and leadership: Attract, hire, and inspire top research talent. Foster an inclusive environment where everyone can do their best work. Provide regular feedback, coaching, clear goals and expectations, and career development opportunities. Invest in the growth of each team member, holding them accountable for high performance, celebrating achievements, and addressing performance issues promptly and constructively. Lead the team through complex, ambiguous, and rapidly evolving situations. Create clarity, generate energy, and deliver results even in uncertain environments
Cross-disciplinary collaboration: Partner with design, engineering, product, and business strategy teams to embed research-driven insights into product development. Facilitate collaboration across disciplines, geographies, and organizational boundaries to drive collective goals
AI UX innovation: Lead high-priority AI UX research programs, developing frameworks and methodologies for evaluating AI systems and for leveraging them throughout the research process
AI-native engineering: Challenge legacy processes and assumptions, and identify new ways of delivering results
Community & culture: Amplify research learnings within CEAI, across Microsoft, and externally through presentations, publications, and workshops. Foster a culture of inclusion, curiosity, and continuous learning

Fulltime

Principal UX Researcher

We are seeking a Principal UX Researcher to help us set the path for our next ge...

Location

United States , Mountain View; Redmond; New York City

Salary:

163000.00 - 296400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years User Experience Research experience
Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience
Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years User Experience Research experience
equivalent experience
8+ years experience working in UX research or a related field
Deep understanding of user behaviors, motivations, needs, and aspirations
Proven ability to drive product strategy through rigorous, multi‑stage research programs
Strong balance of research rigor with scrappiness in fast‑moving environments
Experience leading cross‑functional collaboration
Ability to guide teams toward bold, differentiated ideas

Job Responsibility

Understand the behaviors, motivations, needs, and aspirations of our customers to create a differentiated advantage in our ability to build relevant and impactful experiences for people across the world
Drive product strategy through rigorous programs of multi-stage research executed to the highest standards
Balance rigor with scrappiness and the ability to push with a fast-moving team
Drive cross-team collaborations among all disciplines from early product stages to final implementations
Guide teams in creative new directions and help set ambitious goals that stand out from the crowd
Identify new opportunities and generate innovative ideas to improve our processes, culture, and influence our approach to research (e.g. mindsets, methodologies)
Lead research on highly visible products or set of business initiatives with notable risk and complexity
Regularly influence at the highest levels of organizations
Elevate the research craft of the team
Embody our culture and values

Fulltime

Principal UX Researcher

The Microsoft AI Design & Research team is a creative community of designers, re...

Location

United States , Redmond; Mountain View

Salary:

139900.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience
Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience
Equivalent experience

Job Responsibility

Understand the behaviors, motivations, needs, and aspirations of our customers to create a differentiated advantage in our ability to build relevant and impactful experiences for people across the world
Lead research across complex commerce ecosystems, including shopping discovery, merchant evaluation, payments, cashback, and post‑purchase experiences where AI agents act on users’ behalf
Define and evaluate agentic commerce scenarios, uncovering user mental models, trust boundaries, emotional expectations, and decision‑making behaviors in AI‑mediated purchasing contexts
Partner with Product Management and Design leadership to inform foundational decisions for AI‑native commerce systems
Translate research insights into durable frameworks that guide product strategy and platform investments across Microsoft AI Commerce initiatives
Balance rigor with scrappiness and the ability to push with a fast-moving team
Identify new opportunities and generate innovative ideas to improve our processes, culture, and influence our approach to research (e.g. mindsets, methodologies)
Lead research on 0→1 business initiatives with notable risk, complexity, and ambiguity
Regularly influence at the highest levels of organizations
Embody our culture and values

Fulltime