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Industry Solutions Engineering (ISE) is a global engineering organization that works directly with customers and partners to leverage the latest technologies to address their toughest challenges and transform their industries using cloud-based and AI enabled solutions. We work closely with our customer and partner engineers to develop code to jointly solve their biggest challenges and adoption of Microsoft technologies and methodologies. In the process, we help shape the future of our own platforms by partnering with our product groups to improve them. We pride ourselves on contributing to open source and making our platforms easier to adopt. We sit side-by-side with our customers and partners to collaborate, design, develop, and implement solutions tailored to solve their AI transformation challenges. Our work involves the development of high-impact solutions that contribute to customer/partner success and the broader Microsoft platform.
Job Responsibility:
Partner and collaborate with Technical Leads and Customer Stakeholders to define and deliver valuable software solutions
Drive technical discussions and scoping meetings to establish key features, milestones, and deliverables
Capture key data and insights related to each engagement
as patterns and trends emerge, surface recommendations to internal stakeholders and service owners to improve and refine our products
Leverage your talents and experience to solve cross-organizational issues and remove blockers
Drive excellence in Technical Program Management fundamentals through mentoring, sharing, and improving internal workflows
Leverage AI to develop production quality solutions including POCs and MVEs
Requirements:
8+ years directly involved with software delivery and/or technical implementation of complex production systems
5+ years of working and communicating directly with customers at engineering, stakeholder, and executive levels
3+ years of Technical Program Management, Product Owner or Product Engineering experience, including shipping complex production systems that run on a hybrid or public cloud and AI enabled
Nice to have:
Strong customer presence and experience managing customer relationships
Desire to embrace challenges and solve problems using an entrepreneurial and value-driven approach
Technical depth in shaping and designing cloud architectures and infrastructure
Subject matter excellence in Lean / Agile mindsets and common software delivery frameworks (e.g., Kanban, Scrum)
Ability to distill information and communicate directly with senior leadership
Experience mentoring and contributing to a fast-paced, results-oriented team
Experience working within geographically diverse and virtual teams
Enjoy travel and comfortable with WW travel up to 25%