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Principal Technical Program Manager - New Product Introduction

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Microsoft Corporation

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Location:
United States , Redmond

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

139900.00 - 274800.00 USD / Year
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Job Description:

The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. The New Product Introduction (NPI) Team for CE&S sits in Strategy and Operations and is responsible for driving awareness and launch readiness across CE&S for all new product and feature releases as well as coordinating readiness for end of support. This includes working with product managers in engineering on product roadmap visibility and to facilitate sharing of technical content for new releases, working with marketing on information sharing related to major marketing events and announcements, and coordinating with the Customer Success Unit (CSU), Industry Solution Delivery (ISD - consulting) and Customer Service and Support (CSS) to ensure readiness for customer facing roles as well as timely offers, all to accelerate customer impact and time to value.

Job Responsibility:

  • You will deliver the successful transformation of the NPI process landing changes within the NPI team and with Engineering, Marketing, Customer Success Unit (CSU), Customer Service and Support (CSS), and ISD - consulting
  • You will manage day-to-day operations that ensure Day Zero readiness across the release of all new products and features across solution areas as well as end of support readiness to drive customer experience and accelerate time to value
  • You will proactively identify readiness risks and drive corrective actions ahead of launch
  • You will build trusted relationships with stakeholders across CE&S and in Engineering, Marketing, and elsewhere across Microsoft and communicate readiness status, tradeoffs, and risks with clarity and credibility (including to Vice President (VP) and Corporate Vice President (CVP) level audiences)
  • You will influence decisions on launch timing, management of End of Support (EOS) and risk mitigation strategies using data driven insights and field signals
  • You will apply technical judgment across the full spectrum of product releases including Security, Identity, Compliance, Cloud, and AI Platforms
  • You will lead, coach, and develop team managers and establish a culture within the NPI organization of technical depth, customer orientation, and continuous learning and innovation

Requirements:

  • Bachelor's Degree AND 6+ years’ experience in engineering, product/technical program management, or product development OR equivalent experience
  • 1+ years people management experience
  • 3+ years of experience managing cross-functional and/or cross-team projects
  • Bachelor's Degree AND 12+ years’ experience engineering, product/technical program management, or product development OR equivalent experience
  • 4+ years people management experience
  • 8+ years of experience managing cross-functional and/or cross-team projects
  • 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos)
  • 3+ years of experience in management consulting
  • Demonstrated experience driving new product into (NPI), support readiness, launch quality, or operational programs with executive visibility
  • Technical understanding of Microsoft products and solution areas
  • Ability to influence senior engineering and business leaders without direct authority
  • Experience leading successful transformation program(s) at scale
  • Experience operating in CE&S or Microsoft Engineering
  • Experience applying AI-enabled tools or automation to improve program effectiveness and signal quality

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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