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Principal Technical Program Manager - Chief Architect Office

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Microsoft Corporation

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Location:
United States , Redmond

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

139900.00 - 274800.00 USD / Year
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Job Description:

The Chief Architect Office (CAO), an organization within CE&S Global Customer Success (GCS), is the intersection of customer obsession and cross-solution technical expertise. We support Microsoft Customer and Partner Solutions (MCAPS) with technical leadership through strategic programs, initiatives, and forums; engage directly with field, customers, and partners to drive Consumption & Usage, and enhance technical intensity across Microsoft by applying our collective expertise and learnings. CAO provides strategic technical leadership through a variety of programs, initiatives, and forums. We engage directly with field teams and customers to drive consumption and usage, while simultaneously enhancing technical proficiency across Microsoft by leveraging our collective expertise and insights. Team members are expected to be T-shaped critical thinkers with deep expertise and broad knowledge, capable of navigating complexity, driving customer-centric outcomes, and influencing across the organization without formal authority. We are looking for a Technical Program Manager to join our organization. Ideal candidates are self-directed learners, positive risk-takers, and skilled at balancing priorities in dynamic environments while empowering others and leading with integrity.

Job Responsibility:

  • Work closely with leadership team members and executive-level customer stakeholders to understand customer requirements and identify actions that require follow-up activity
  • Collaborate across Global Customer Success, engineering, field teams and stakeholders to help gather and prioritize customer requirements, scope engagements, and align resources per executive commitments
  • Drive status meetings and reporting with stakeholders to ensure appropriate visibility of information required for successful execution of plans is provided
  • Deliver outcomes to help ensure that Global Customer Success provides the best possible customer experience
  • Guide and contribute to technical development and solutions, ensuring alignment with best practices and security requirements
  • Embody our culture and values

Requirements:

  • Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 3+ years of experience managing cross-functional and/or cross-team projects
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • This position requires verification of citizenship due to citizenship-based legal restrictions
  • Proven collaboration and project management skills, combined with a strategic orientation, as well as an aptitude for solving complex problems
  • Previous experience managing strategic cross-functional initiatives
  • Ability to collaborate and influence effectively across a broad set of internal and external stakeholders
  • Demonstrated proficiency in verbal and written communication
  • Experience building and deploying solutions on Microsoft platforms (Azure, Power Platform, Fabric)

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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