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Principal Technical Account Manager

bloomreach.com Logo

Bloomreach

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

150000.00 - 200000.00 USD / Year
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Job Description:

The Principal Technical Account Manager (PTAM) is a strategic, client-facing role responsible for providing technical expertise, hands-on optimization, and deep product guidance to Bloomreach’s top accounts. Acting as both a Product Expert and Technical Advisor, the PTAM ensures platform capabilities are effectively implemented, optimized, and leveraged for ecommerce search, personalization, and other key use cases. While Discovery is the primary focus, this role spans the Bloomreach product suite.

Job Responsibility:

  • Maintain a strong mental model of the Bloomreach platform including integrations, catalog configurations, ranking models, algorithms, and merchandising controls
  • Identify root causes of technical issues and provide actionable solutions to optimize performance
  • Provide guidance to customers on platform fundamentals and advanced features
  • Document customer implementations including integration patterns, major customizations, and feature usage to support internal knowledge sharing
  • Provide technical support for A/B testing, analytics classification, and performance measurement
  • Interpret performance data, generate hypotheses, and recommend configuration or technical changes
  • Implement technical optimizations across integrations, backend configurations, and dashboards to improve revenue, relevance, and engagement
  • Identify reporting discrepancies and work with Engineering to address platform-related issues
  • Actively anticipate customer needs and technical challenges, providing guidance before issues arise
  • Serve as a trusted advisor to customers and internal teams, building credibility through technical expertise and consistent, high-value recommendations
  • Engage proactively with CS, AM, Product, and Engineering to ensure customer objectives are met and opportunities for optimization are identified and implemented
  • Maintain long-term customer relationships with executive and technical stakeholders to influence platform adoption, innovation, and business outcomes

Requirements:

  • 5+ years of experience in technical consulting or customer engineering
  • Deep expertise in ecommerce search, ranking models, personalization, testing frameworks, and data-driven optimization
  • Hands-on experience with enterprise search or personalization platforms
  • Familiarity with ecommerce platforms such as Shopify, BigCommerce or Salesforce Commerce Cloud
  • Proven ability to work with executive-level stakeholders as a trusted technical advisor
  • Strong problem-solving skills, analytical capabilities, and ability to translate complex technical concepts for business audiences
  • Excellent communication and documentation skills to enable cross-team knowledge sharing
What we offer:
  • Health care including medical, dental, and vision insurance
  • 401k Plan with employer contribution
  • A great deal of freedom and trust
  • Flexible working hours
  • Work virtual-first
  • Company events
  • 5 paid days off to volunteer
  • People Development Program
  • Communication coach
  • Leader Development Program
  • $1,500 professional education budget annually
  • Employee Assistance Program
  • Subscription to Calm app
  • 'DisConnect' days
  • Sports, yoga, and meditation opportunities
  • Extended parental leave up to 26 calendar weeks for Primary Caregivers
  • Restricted Stock Units or Stock Options
  • Company performance bonus
  • Employee referral bonus of up to $3,000
  • Work anniversary celebrations

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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