Principal Systems Engineer

• Application Support and Development: Provide Level III engineering support for enterprise applications including backend development, API integrations, and automation of workflows to reduce Service Desk burden
• Integrations and Interoperability: Design and implement integrations across our application stack to ensure seamless interoperability
• API and Analytics Expertise: Leverage APIs to extract analytics and enhance functionality, including development, audits, and automations within Slack/Google/Monday.com
• AI and Automation: Utilize AI components within multiple platforms, and develop automations to streamline processes
• Implement processes and resources (e.g., dashboards, Slackbots) for system and environment monitoring
• Project Leadership: Lead technical efforts for key initiatives to consolidate tools and support user transitions and other teams. Promote and develop engineering best practices, guidelines, procedures and repeatable, agile and scalable frameworks, including detailed documentation and runbooks
• Operational Support: Manage day-to-day operational tasks, such as resolving complex tickets, and responding to user inquiries
• Team Enablement: Train and mentor team members to build expertise across the application portfolio, improving overall support and reducing reliance on external vendors
• Vendor Management Reduction: Minimize dependency on costly vendor consultants by providing in-house expertise for advanced technical requirements
• Anticipate opportunities in time to introduce technical solutions that will be needed by future projects
• Drive a culture of innovation and be an agent of change
• Learn and stay up to date on new development and cloud technologies

• 10+ years of experience in software engineering or a related field, with demonstrated expertise in enterprise applications such as Slack, Zoom, Microsoft, Google Workspace, Monday.com, Lucid, and Atlassian
• Advanced proficiency in backend development and proven ability to develop and manage, API integration, and automation scripting and analytics extraction for enterprise platforms such as Slack, Zoom, Microsoft, Atlassian and Google platforms
• Extensive experience with AI-driven features and automations, including Slackbot development, and Google Cloud Platform automations
• Hands-on experience with integrations across collaboration and productivity tools, ensuring seamless interoperability
• Track record of supporting large-scale enterprise initiatives, such as tool rationalization or application retirement
• Exceptional problem-solving and analytical skills to address complex technical challenges
• Strong communication skills to interact with stakeholders, train team members, and respond to user inquiries
• Proven leadership and mentorship abilities to upskill team members and reduce vendor reliance
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Must have legal right to work in the U.S.

• Advanced certifications in relevant platforms (e.g., Google Workspace, Microsoft, Slack) are a plus
• Experience with automation and/or AI tools such as chatGPT, Gemini, etc.

discretionary short-term and long-term incentives