Principal Strategic Account Manager Job at Uber (Tokyo)

Senior Principal - Customer Success, Strategic Accounts

Senior Principal role in Customer Success for Strategic Accounts, focusing on bu...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
Fluent Korean Speaking
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
Proficiency with Customer Success Planning frameworks
experience using Gainsight, Salesforce, Tableau, or similar tools
Excellent problem-solving, communication, and stakeholder management skills

Job Responsibility

Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

What we offer

Health and wellbeing resources
paid volunteer days
a wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Principal Customer Success Manager

As a Principal Customer Success Manager on our Strategic team, you will be a tru...

Location

United States , Atlanta

Salary:

110000.00 - 124000.00 USD / Year

Fullstory

Expiration Date

Until further notice

Requirements

6+ years of experience in Customer Success Management or a related field
Experience managing a minimum of $4-6M ARR, working with large Fortune 500 or Global 2000 sized customers
A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management
Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations
Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness

Job Responsibility

Oversee the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts with the goals of retention and growth
Ensure Fullstory’s most strategic customers receive maximum value from their investment in our platform, utilizing key features that drive their intended business outcomes, while also documenting the value and ROI delivered
Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team
Partner with multiple internal cross-functional teams (Sales, Marketing, Product, and Fullstory executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation
Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the Fullstory platform
Represent Fullstory as a leading domain and product expert in customer interactions, industry and corporate events, as well as online within both customer-facing and internal communities
Being an advocate for customers’ product feature priorities internally within Fullstory and align with product team around driving product roadmap
Use AI tools (e.g., Gemini, AgentSpace, or AI features in other SaaS tools) that enhance your work quality and help you to be more efficient in making an impact

What we offer

Flexibility and Connection
Benefits
Learning opportunities
Productivity support
Team Collaboration
Paid parental leave
Bereavement leave, including miscarriage/pregnancy loss

Fulltime

Principal Partner Executive, Strategic Sales - Retail Vertical

As a Principal Client Partner Executive (CPE) in Strategic Sales at T-Mobile, yo...

Location

United States , New York

Salary:

187000.00 - 337300.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Bachelor's Degree Business, Sales, Marketing, etc. (Preferred)
4-7 years Business Sales Experience: An established record of sales opportunity wins within large enterprise accounts, specifically selling into Fortune 500 companies. (Required)
2-4 years Experience Leading Technology Implementations: Prior experience leading implementations of technology projects in the Retail Vertical, either as a vendor or as an enterprise user. (Required)
4-7 years Wireless Experience: Prior experience in the wireless industry. (Required)
Business Planning Demonstrate significant contribution in account planning and execution efforts, ensuring alignment with strategic goals and objectives. Ability to work independently and manage personal and team member deliverables and deadlines. (Required)
Business Relationship Management Build and maintain effective long-term relationships with a defined customer base to ensure high satisfaction and increased revenues. Identify, develop, and close new sales opportunities. (Required)
Business Acumen Understand business metrics, financial drivers, growth initiatives, and challenges within specific verticals and industries. (Required)
Sales Execution Lead daily customer interactions to create new sales opportunities and relationship growth within the team’s account deck. Meet or exceed sales targets with assigned strategic accounts, selling solutions and services. Proven ability to contribute in a fast-paced environment consistently. (Required)
Product Knowledge Serve as the primary interface for all products and services, creating demand by raising their profile with customers. (Required)

Job Responsibility

Sales Excellence: Create and qualify new opportunities by identifying desired business outcomes within the account, drive overall account growth, work collaboratively with cross functional partners to create and progress account plan strategies. Coordinate and lead executive briefing center sessions and key executive stakeholder meetings
Account Management: Manage the development and application of a dynamic customer plan based on proven methodologies to maintain a sustainable, long-term business portfolio. Demonstrate a strong understanding of the customer's business model to articulate growth opportunities and leverage industry expertise to shape the ecosystem. Serve as the primary point of contact and liaison with customers and T-Mobile partners and departments.
Customer Engagement: Proactively elevate relationships and T-Mobile sales strategies through multiple levels of the customer's organization to secure buy-in and execution. Expand strategic customer relationships to drive larger impact for the customer and expand into other areas of the organization. Develop a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Anticipate customer's needs to deliver new insights on their business strategy and educate customers on ways to address them jointly.
Strategic Thinking: Work closely with leadership and the account ecosystem to shape long-term strategic direction and influence business metrics. Develop and implement strategies to expand the market position for assigned accounts. Successfully position new solutions and concepts for expanding business in evolving customer environments with funnel forecast and revenue growth accuracy.

What we offer

medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. mobile service & home internet discounts, pet insurance, and access to commuter and transit programs

Fulltime

Senior Principal Technical Program Manager

Atlassians can choose where they work – whether in an office, from home, or a co...

Location

United States , Mountain View

Salary:

191600.00 - 307800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience on software teams as Development Manager or TPM
Strategic thinking and ability to understand business objectives to translate them into technical problems and programs
Technical understanding of systems involved
Willingness to develop domain expertise in the area they operate - storage, networking, authentication, capacity management, service deployments, etc.
TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such
Experience defining and running end-to-end complex technical programs
Strong leadership, organizational, and communication skills

Job Responsibility

Analyze business objectives, customer needs, product adoption inhibitors and opportunities, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for your platform and product components
Understand business objectives and translate them into technical systems problems that need to be prioritized solved in the current business environment
Define specific systems programs and create a plan of action for realizing those programs
Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems
Responsible for taking a systematic approach to engineering problems
Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.
Manage complex dependencies and projects with a broad scope across the company

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Principal Partner Executive, Strategic Sales - Oil & Gas Vertical

As a Principal Client Partner Executive (CPE) in Strategic Sales at T-Mobile, yo...

Location

United States , Houston

Salary:

187000.00 - 337300.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Bachelor's Degree Business, Sales, Marketing, etc. (Preferred)
4-7 years Business Sales Experience: An established record of sales opportunity wins within large enterprise accounts, specifically selling into Fortune 500 companies. (Required)
2-4 years Experience Leading Technology Implementations: Prior experience leading implementations of technology projects in the Oil & Gas Vertical, either as a vendor or as an enterprise user. (Required)
4-7 years Wireless Experience: Prior experience in the wireless industry. (Required)
Business Planning Demonstrate significant contribution in account planning and execution efforts, ensuring alignment with strategic goals and objectives. Ability to work independently and manage personal and team member deliverables and deadlines. (Required)
Business Relationship Management Build and maintain effective long-term relationships with a defined customer base to ensure high satisfaction and increased revenues. Identify, develop, and close new sales opportunities. (Required)
Business Acumen Understand business metrics, financial drivers, growth initiatives, and challenges within specific verticals and industries. (Required)
Sales Execution Lead daily customer interactions to create new sales opportunities and relationship growth within the team’s account deck. Meet or exceed sales targets with assigned strategic accounts, selling solutions and services. Proven ability to contribute in a fast-paced environment consistently. (Required)
Product Knowledge Serve as the primary interface for all products and services, creating demand by raising their profile with customers. (Required)

Job Responsibility

Sales Excellence: Create and qualify new opportunities by identifying desired business outcomes within the account, drive overall account growth, work collaboratively with cross functional partners to create and progress account plan strategies. Coordinate and lead executive briefing center sessions and key executive stakeholder meetings
Account Management: Manage the development and application of a dynamic customer plan based on proven methodologies to maintain a sustainable, long-term business portfolio. Demonstrate a strong understanding of the customer's business model to articulate growth opportunities and leverage industry expertise to shape the ecosystem. Serve as the primary point of contact and liaison with customers and T-Mobile partners and departments.
Customer Engagement: Proactively elevate relationships and T-Mobile sales strategies through multiple levels of the customer's organization to secure buy-in and execution. Expand strategic customer relationships to drive larger impact for the customer and expand into other areas of the organization. Develop a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Anticipate customer's needs to deliver new insights on their business strategy and educate customers on ways to address them jointly.
Strategic Thinking: Work closely with leadership and the account ecosystem to shape long-term strategic direction and influence business metrics. Develop and implement strategies to expand the market position for assigned accounts. Successfully position new solutions and concepts for expanding business in evolving customer environments with funnel forecast and revenue growth accuracy.

What we offer

medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance, mobile service & home internet discounts, pet insurance, and access to commuter and transit programs

Fulltime

Principal Accountant

Croydon Council is seeking seven Principal Accountants to support its strategic ...

Location

United Kingdom , Croydon, London

Salary:

53171.00 - 55322.00 GBP / Year

Allen Lane

Expiration Date

Until further notice

Requirements

Hold a CCAB/CIMA accountancy qualification or have senior finance relevant accounting experience
Evidence of successfully managing key financial processes (budgeting, monitoring, forecasting, closing of accounts, completion of grants and statistical returns)
Experience of working successfully as part of a professional team to deliver strong financial management advice to managers, ideally within an environment of change

Job Responsibility

Support the Finance Manager and Head of Strategic Finance, deputising when required
Have finance business partner responsibility for overseeing financial planning, monitoring and coordination of financial arrangements for given service areas across both revenue and capital finance
Be responsible for the financial business partnering support and financial processes for specific services covering both capital and revenue
Take active ownership for delivering the key outputs during the year
Establish a strong working relationship with budget holders
Use information from directorates to produce regular, accurate and up to date forecasts
Proactively respond to financial risks and opportunities
Regularly perform reconciliations of balance sheet and income/expenditure accounts

What we offer

Flexible working arrangements
Hybrid working
Guaranteed interview for disabled applicants who meet the minimum criteria

Fulltime

Head of Strategic Partnership-fm

A high growth legionella compliance and water testing business who in the last 1...

Location

United Kingdom , Worcestershire

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

Proven experience in a senior business development, partnerships, or account management role within Facilities Management (FM) and compliance services, or a closely related field
You will already have great relationships with major FM companies such as CBRE, EMCOR, ISS, Mitie, Sodexo
In-depth knowledge of FM companies' operations, procurement processes, and compliance requirements
Demonstrated success in developing and executing strategic growth initiatives with measurable success
Extensive background in managing complex client relationships and contract negotiations
Strong understanding of the regulatory landscape within Facilities Management
Thorough understanding of market trends, client needs, and competitor analysis
Excellent written and verbal communication abilities
Ability to manage revenue targets and execute contract negotiations
Proactive, results-driven mindset that thrives in autonomous settings

Job Responsibility

Strategic Relationship Management: Develop and nurture long-term, strategic relationships with key Facilities Management (FM) partners
Business Development & Growth: Lead proactive business development efforts within the FM sector
Account Management: Act as the principal relationship manager for FM partners
Revenue & Commercial Strategy: Work closely with the sales, operations, and finance teams to develop innovative and competitive pricing models
Industry Engagement: Be an active ambassador at FM-related events, conferences, and forums
Cross-Functional Collaboration: Lead cross-functional collaboration with sales, marketing, operations, and product development teams
Market Analysis: Continuously monitor and analyse industry trends, competitor activity, regulatory changes, and customer feedback

What we offer

Fully Expensed Company Car OR Car Allowance
Private Healthcare
Private Pension
Laptop & Mobile
25 Days Holidays + 8 Bank Holidays
Enhanced sick pay package
Refer a friend bonus
Employee rewards scheme

Fulltime

Sales Account Principal SE Asia

Sales Specialists & Consultants are responsible for leading pursuit in assigned ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or bachelor's degree preferably in Telecom Engineering
experience and background in Telecom Vertical with experience of OSS, Private 5G, Public 5G Software Solutions
demonstrated achievement of progressively higher quota, diversity of business customer, and higher-level customer interface
extensive selling experience within industry and on similar products
8-12 years of advanced sales experience
minimum 2-3 years of product sales in the desired specialty

Job Responsibility

Responsible for creating and driving sales pipeline
capture leads outside of specialization and ensure assignment and follow-up
maintain knowledge of competitors’ offerings
seek out new opportunities and build pipeline
develop quota objectives and future direction for defined product category
establish a professional consultative relationship with clients including C-level for mid-to-large accounts
sell outsourcing deals
expand and enhance existing opportunities
strategically position company's products and services

What we offer

comprehensive suite of health and wellbeing benefits
programs for personal and professional development
focus on diversity, inclusion, and belonging

Fulltime

Principal Strategic Account Manager

Uber

Location:
Japan , Tokyo

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 01, 2026

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