Principal Specialist: Segment & Product Management

Responsible for performance of the customer segment relative to the Segment and product strategy and the defined roadmap to deliver sustainable growth, market differentiation, and enhanced customer value for the organisation. This role leads the end-to-end customer lifecycle—combines commercial & financial acumen, and cross-functional influence to ensure sustainable market share and heighten competitive advantage. The incumbent ensures good understanding of customer behaviours and needs to translate these into compelling propositions ,assist to manage product performance across verticals in the organisation, and deliver profitable growth through data-driven insights. In short, to own the end-to-end performance of a specific customer segment, driving growth, retention, and profitability through focused initiatives and lifecycle management.