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PagerDuty Logo PagerDuty · IT - Software Development

Principal Solutions Consultant

Australia, Sydney · Job Posted May 29, 2026
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Job Description

As the Principal Solutions Consultant for APAC, you will be a key strategic leader and the 'technical face' of PagerDuty across the APAC region. This is a high-impact role that sits at the intersection of Sales, Product, and Engineering. You won’t just be selling a platform; you will be partnering with CTOs, CIOs, and VPs of Engineering at APAC’s most influential enterprises to redefine how they manage digital operations, resilience, and automation. You will act as a bridge between our customers’ long-term strategic needs and PagerDuty’s product roadmap. You will spend your time evangelizing the PagerDuty Operations Cloud, mentoring our high-performing technical sales teams, and acting as a trusted advisor to the C-suite on topics ranging from AIOps and SRE maturity to digital transformation and cloud migration.

Job Responsibility

  • Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations
  • Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media
  • Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the APAC markets are represented in our long-term roadmap
  • Provide architectural oversight and executive presence for our most complex, high-stakes enterprise opportunities in the ANZ region
  • Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations
  • Stay ahead of the curve on the APAC competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on

Requirements

  • 15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space
  • Proven track record of engaging with and influencing C-level executives at ASX 100 or equivalent global enterprises, navigating complex organizations
  • Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
  • Deep domain expertise in at least three of the following: Incident Management, SRE (Site Reliability Engineering), AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response
  • Exceptional public speaking and written communication skills
  • Ability to travel across APAC and occasionally overseas

Nice to have

  • Active involvement in the Australian tech community (mentorship, open-source contribution, or local board positions)
  • Experience navigating the regulatory landscape for Australian financial services (APRA) or government sectors as it relates to cloud resiliency

What we offer

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty
  • Paid parental leave
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
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